iRugs UK Reviews

Name: iRugs UK
Rating: 1.68

1.7 Rating 82 Reviews

17 %

of reviewers recommend iRugs UK

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Metrics

1.7

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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iRugs UK 1 star review on 14th October 2022

Anonymous

iRugs UK 1 star review on 1st August 2022

S Kellaway

iRugs UK 1 star review on 14th April 2022

Anonymous

Susan Sober

Anonymous

Anonymous // 01/01/2019

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“Rugs UK (iRugs UK) No phone number in uk, buyer is reponsible for all returns either Switzerland or USA. Their five star on the website is a sham, look at reviews Nette awful rug and showing ***** they should be reported. BEWARE !!!! THE RUG I RECEIVED HAS GOT MORE HOLES THAN A COLANDER”

Helpful Report

Posted 1 month ago

“DO NOT BUY from this company, they are NOT UK based but in the USA with another warehouse in Switzerland. Return costs are at the buyer's expense - so to return a rug is somewhere between £180 and £500! This is bordering on deception!”

Helpful Report

Posted 1 month ago

“Do not order from this site! Paid £139 for a large rug, looks nothing like the picture when it arrived, poor quality, dull colours, looked pixelated. Website called Rugs.co.uk but there is no return possible in the UK. It's either Switzerland or USA! Will cost me £60 to return to Switzerland to get a refund. This is a terrible website and it should clearly indicate the returns policy upfront. Do not order from them!”

Helpful Report

Posted 1 month ago

“Absolutely horrendous - never known anything like it. Should be banned from dealing in the UK. Abysmal rug and material - charged £122 to return!!!”

Helpful Report

Posted 2 months ago

“Took my money and not delivered the rug. Now they are refusing to answer emails and refund the money.”

Helpful Report

Posted 5 months ago

“Ordered a rug, paid £69, looks nothing like website. Wouldn’t pay £10 for it. Return service is sht, have to return to Switzerland return cost £25 or seller offered to keep the rug and they will partial refund of £25. What a scam. I returned the rug cost me £25. Got my full Refund. Will stick with Dunelm and next for good quality rug and a good return service :(. Don’t fall for online review”

Helpful Report

Posted 6 months ago

“paid £120 for a rug that when it arrived lookes nothing like the website. Cheap and ugly. Have to return tp either switzerland or usa and have to pay the cost. Wish i had seen reviews before purchasing. Absolute scam”

Helpful Report

Posted 7 months ago

“Rug quality is abysmal and refund policy is non existing. Asking to pay 45 gbp to return a rug lower valued than the shipping charges! Don’t bother. I should have read the reviews before buying. Thankfully not a big loss.”

Helpful Report

Posted 10 months ago

“Reporting these people to trading standards. They offer a paltry amount as a refund when you want to return an item. This is abuse and fraudulent in intent. Do no purchase anything from this company.”

Helpful Report

Posted 11 months ago

“Appalling quality. The closest return location is Switzerland and it will cost more to return than the value of the rug. Big mistake not researching this company before ordering.”

Helpful Report

Posted 11 months ago

“Just received my rug absolutely gorgeous thrilled to bits definitely would buy from them again”

Helpful Report

Posted 1 year ago

“Irugs is a US based company so even though on their website you will pay in SGD they convert to USD without informing the customer. No where on their website do they state this..beware.”

Helpful Report

Posted 1 year ago

“A terrible rug. Awful quality and the return costs more than the rug! Don’t waste your money.”

Helpful Report

Posted 1 year ago

“Rub bought for £209 and not what was expected. £82 shipping fee to return it to SWITZERLAND. AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I ordered 4 rugs in total from this company and paid over £300 . I am absolutely fuming with PayPal at this moment to be honest as I didn’t get the two big rugs I ordered and this company claimed my rugs had been delivered .. they must have known they hadn’t if checked address of delivery, but why didn’t PayPal request evidence that these rugs were delivered to my address and why do they not check damming reviews of companies like this? I have lost over £200 from this company and I could say I actually lost all my money , if I am to include the cheap and shoddy quality of the two that I actually did receive, they were not fit for a dog crate! DO NOT BUY FROM THIS COMPANY! AND I WILL BE SWITCHING TO APPLE PAY !”

Helpful Report

Posted 1 year ago

“They fullfild what They promis Best bey”

Helpful Report

Posted 1 year ago

“Ordered a ‘washable’ rug. Clearly not possible to fold and fit in washing machine. Emailed 4 times for returns form to return and get refund. Replies asking for photographs, then sent washing instructions, then An offer of £55 refund (I paid £289) for a poor quality, non washable rug. Still no returns from. Now taking up with my Credit Card company to get money back as only silly responses from this company.”

Helpful Report

Posted 1 year ago

“I have bought two very large rugs from this company and once the creases had dropped out have been delighted. They have lasted well and colours were just as advertised. So surprised to read the negative reviews. Am wondering if the company has been taken over? I am now about to order some more as have moved house.”

Helpful Report

Posted 1 year ago

“Bought rug which cost £250.00. Have had it for a few weeks and opened it yesterday. Quality is rubbish, nowhere near worth the money. In a shop I would quickly have disregarded it. I am a pensioner and would not be able to return as it would be too stressful but will never look at your website again”

Helpful Report

Posted 1 year ago

“Purchased a 185x183cm rug,a 185x185cm rug arrived,8 inches too wide,no offer off the company to send correct size and pick up wrong one,only stated I would have to send back at my own cost,or accept a near 50% refund and keep the rug,I will never,ever deal with this company again,hope customers think twice before dealing with this company!”

Helpful Report

Posted 2 years ago

iRugs UK is rated 1.7 based on 82 reviews