iRugs UK Reviews

Name: iRugs UK
Rating: 1.71

1.7 Rating 85 Reviews

18 %

of reviewers recommend iRugs UK

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1.7

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

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iRugs UK 1 star review on 14th October 2022

Anonymous

iRugs UK 1 star review on 1st August 2022

S Kellaway

iRugs UK 1 star review on 14th April 2022

Anonymous

Susan Sober

Anonymous

Anonymous // 01/01/2019

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“I have bought two very large rugs from this company and once the creases had dropped out have been delighted. They have lasted well and colours were just as advertised. So surprised to read the negative reviews. Am wondering if the company has been taken over? I am now about to order some more as have moved house.”

Helpful Report

Posted 1 year ago

“Bought rug which cost £250.00. Have had it for a few weeks and opened it yesterday. Quality is rubbish, nowhere near worth the money. In a shop I would quickly have disregarded it. I am a pensioner and would not be able to return as it would be too stressful but will never look at your website again”

Helpful Report

Posted 1 year ago

“Purchased a 185x183cm rug,a 185x185cm rug arrived,8 inches too wide,no offer off the company to send correct size and pick up wrong one,only stated I would have to send back at my own cost,or accept a near 50% refund and keep the rug,I will never,ever deal with this company again,hope customers think twice before dealing with this company!”

Helpful Report

Posted 2 years ago

“Items delivered looked nothing like those advertised. Really poor quality. Easy returns are to pay £136 to return two rugs which cost £139 each ---to Switzerland. Do not use under any circumstances -not a UK Company but based in US. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Rug is not as pictured..shiny and cheap. Would like to return but apparently I'm liable for return postage to the states.”

Helpful Report

Posted 2 years ago

“Do not buy Very bad costumer service and is not Uk shipment. Is US. So if u have to return it is going to cost u a lot. Wish I could read the reviews before baying.”

Helpful Report

Posted 2 years ago

“The returns are absolutely a no go I have lost£41 pounds as I cannot return rug to Switzerland it would cost a fortune if they don’t have a depot in England to return product they should not operate here”

Helpful Report

Posted 2 years ago

“I wish I had read all these reviews before I bought my rug for £219. Within months my vibrant coloured rug faded so badly, it now looks dull and lifeless and only fit for the bin. Company doesn’t want to know, they state ‘colourfast’ so they are in the wrong. Also I thought they were based in the UK, another lie. Don’t buy from this company, you’d be better off buying cheap from Homebase or B & Q”

Helpful Report

Posted 2 years ago

“The rug arrived in good time but was very inferior for the price so I asked to return it, this is where it gets difficult you can only return to Switzerland or US at your own cost. I was quoted £79 by the company so I arranged postage myself at £34. If I had known this I never would have used this company, I have ordered many rugs from Wayfair at much better quality and prices and confident I could return if needed. Please be warned that this company is not a good one in my opinion.”

Helpful Report

Posted 2 years ago

“Poor quality and hugely overpriced. I tried to return the rug but would have had to pay postage to a warehouse in either USA or Switzerland. If iRugs arranged the return the postage cost came to 50% of the purchase price. I was offered a 50% discount as an incentive to keep the rug. Obviously this is why their products are overpriced. As the URL had a .co.uk suffix I didn't think to check the return destination.”

Helpful Report

Posted 2 years ago

“Do not use this Company, bought three rugs to view £667.00 non suitable to return cost is £224.00 to Switzerland!! Not UK . Be careful not a reputable company.”

Helpful Report

Posted 2 years ago

“The products are of very poor quality, don't match the pictures shown on their website and don't worth the price at all. Especially, one of the rugs has defects(see the attached photos, piles are very loose and some piles are missing). It's very light, looks and feels like a blanket, is very wrinkled, it's not usable at all. Their website is really misleading. The products I received are far away from the pictures. The pictures look good, but the products totally different. Also, the website implies it's a local store but it's not. The free delivery on the website implies we don't need to worry about delivery costs. But turned out if we return we need to pay a lot of money for the return.”

Helpful Report

Posted 2 years ago

“Totally agree with reviews I wish I had read before purchasing.Had to pay postage to return rug as it didn't suit.I was offered ridiculous keep and have a partial refund or keep and have a discount on my next purchase !! No they didn't get it - the rug wasn't suitable so I wanted to return .Returned and still waiting for a refund which will be £89 - £22 postage to return .Customer service isn't up to speed.Better not to use this company unless you are sure that the rug is the right one”

Helpful Report

Posted 2 years ago

“Poor quality and costing me over £15 pounds to return item , not sure what it cost to phone company , said irug UK on site , but spoke to someone in America , don't touch this company”

Helpful Report

Posted 2 years ago

“Do not buy at any cost. Shocking quality. Claim their carpet retailed for £530. Really. I bought it for 230 and I feel cheated, I pity the poor sod that paid 530. Edges will not stay down and there are two permanent ridges. This is a cowboy operation that needs investigation. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“5 days . Exactly as expected. 2 runners. 1 very large rug . All settled in place very quickly. Excellent service , price , tracking and delivery. Delighted customer. Ten out of ten !🥰👌”

Helpful Report

Posted 3 years ago

“Do NOT buy from this company !! Spent over £400 on a rug . It is the worst quality rug I have ever seen . Nothing like it was advertised. They will do anything to get out of refunding you and make you pay for returns. Put a claim in with the credit card company instead . Rude. Unhelpful. Not worth £50 from a market stall , never mind £400 !!!!”

Helpful Report

Posted 3 years ago

“SCAM COMPANY! Agree to refunds but don't actually send them. AVOID!!!”

Helpful Report

Posted 3 years ago

“I had no issues whatsoever with the company or the rug. It came in 5 days, tracked all the way. Looks exactly like the pictures online. Ridiculously reasonable price too! People complained about creasing etc, saying it hadn't flattened after 3weeks. I put mine down with a couple of heavy books on each corner and steamed it - looked perfect after 24 hours.”

Helpful Report

Posted 3 years ago

“Pathetic , bought a shag pile rug £128 and my bathroom mat is a higher quality. Contacted customer service and still getting the same nonsense from them! DO NOT BUY FROM THEM. Stephen Higgins”

Helpful Report

Posted 3 years ago

iRugs UK is rated 1.7 based on 85 reviews