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iRugs UK Reviews

1.7 Rating 85 Reviews
18 %
of reviewers recommend iRugs UK
1.7
Based on 85 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 81%
Customer Service
Communication Channels
Email, Telephone
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iRugs UK 1 star review on 14th October 2022
Anonymous
iRugs UK 1 star review on 14th October 2022
Anonymous
iRugs UK 1 star review on 1st August 2022
S Kellaway
iRugs UK 1 star review on 14th April 2022
Anonymous
iRugs UK 1 star review on 14th April 2022
Anonymous
iRugs UK 1 star review on 14th April 2022
Anonymous
iRugs UK 5 star review on 1st June 2021
Susan Sober
8
Anonymous
Anonymous  // 01/01/2019
I ordered a rug on Sunday and it arrived on the following Wednesday. I had read reviews saying it was difficult to return items as items are shipped from abroad so I knew that I would be keeping the rug whether I liked it or not. I neednt have worried - it was exactly as per the photo, exactly as per the video and really good quality for £69.
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Posted 6 years ago
Ordered 6' x 9' Classic Aubusson Rug and the colour of the rug was not as expected so it doesn't fit in with our room. We've called twice and emailed three times to try and return the rug. No one has responded to email. The phone was answered the second day I tried. However the information I requested to be able to return the rug was never sent through. We continue to try and return the rug so we can have our money back.
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Posted 6 years ago
I was not happy with the colour of the rug with my decor when it arrived and then informed it had to be shipped to Switzerland for return - otherwise a "goodwill" refund of £40 would be made against a purchase of nearly £200. Disgusted with this as it is not made clear when purchasing. Would advise unless absolutely sure, don't buy!!!
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Posted 6 years ago
I ordered a rug on the basis of an apparently good return policy but it turned out the returns have to be shipped to Switzerland at £42!! This is undisclosed in their returns policy!!! Extremely let down and feel conned! Please beware!!
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Posted 7 years ago
Bought a rug from the sale and only after I ordered I realised it was shipping from USA, I was very pleasantly surprised when the rug arrived 3 days later. All taxes / import charges are paid by iRugs so no additional charges. Rug was as perfect.
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Posted 7 years ago
iRugs UK is rated 1.7 based on 85 reviews