Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 880 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 15th December 2024

Katherine

Isle Blue 5 star review on 28th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the dealings we had with Isle Blue we great! They went out of their way to make sure we had everything we needed and if they didn't know the answer, they would find it out. We will definitely use them again!”

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Posted 1 year ago

“We rented a villa through Isle Blue villa rentals and could not have been happier! The guidance and availability of staff for questions and concerns before during and after our stay was exceptional. I would recommend this company to anyone who wants a stress free vacation at a beautiful villa.”

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Posted 1 year ago

“Very simple process and super communicative We stayed at the Toa Toa home on the island of Tortola BVI. The owner was incredibly friendly and very helpful . Her home is amazing and the views are to die for . Highly recommend a stay there .”

Isle Blue 5 star review on 3rd July 2023

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Posted 1 year ago

“Extremely warm and welcoming”

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Posted 1 year ago

“I was not the one that received the information kit, I was one of the guests that went.”

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Posted 1 year ago

“The service during the trip was outstanding.”

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Posted 1 year ago

“This is Joy and we considered this the trip of a lifetime. It was our 50th anniversary and ALL the family came with us. La Salamandre was perfect for us. Everyone had their own bedroom and bath, we had a table just for the 11 of us so we could all eat together. It was delightful. Our daily housekeeper was magnificent. She was dependable and became part of the family. We have pictures with the little grandkids and her She even brought them blow-up toys for the pool. Speaking of the pool: what a fabulous addition that was. Everyone was in it when we weren't doing something else. Isle Blue was nothing short of fabulous. Everything was done perfectly before we even arrived. Cheyenne was also incredible. She was always available for anything Would recommend this to anyone. Thanks for making our special trip have so many wonderful memories.”

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Posted 1 year ago

“The place was amazing, everyone was so friendly and helpful. I will be back, hopefully the road leading to the house will be much better. It was very bumpy.”

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Posted 1 year ago

“Oh my goodness! We had such a wonderful experience with the Concierge team and onsite staff with Isle Blue. From the arrival experience to the ongoing communications with the onsite concierge during our visit, the Isle Blue team was just great! The luxary villa was the perfect amount of relaxation and pampering that our couples group needed and wanted. Can't wait to book again!”

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Posted 1 year ago

Thank you for your enthusiastic review! We're thrilled to hear that you had a wonderful experience with the Concierge team and onsite staff at Isle Blue. From the moment of your arrival to the ongoing communications throughout your visit, we're delighted that our team provided excellent service and assistance. It's fantastic to know that the luxury villa exceeded your expectations, offering the perfect balance of relaxation and pampering for your couples group. We strive to create an environment where our guests can unwind and indulge in a truly memorable vacation experience, and we're thrilled to have accomplished that for you. We appreciate your loyalty and are excited to hear that you're already looking forward to booking with us again. We can't wait to welcome you back and provide you with another exceptional stay. If there's anything else we can do to assist you in the meantime, please don't hesitate to reach out.

Posted 1 year ago

“We had a wonderful stay at Beach Cake in Turks and Caicos. Farrah and the team were a pleasure to work with in planning. Our Villa was exactly as described, and we enjoyed our week away. I would definitely use Isle Blue again!”

Isle Blue 5 star review on 25th June 2023

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Posted 1 year ago

“They made our trip an incredible experience from start to finish. It was on complete cruise control.”

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Posted 1 year ago

“I'm sure the villas are fine, but I had a poor experience with looking. Back in September, I booked 4 nights in Cabo San Lucas. We then saw that they were offering a fifth night at 50%, so we booked an additional night. It wasn't until later that we realised that they had increased the prices for the original 4 nights before giving us the 50% discount! So there was, in fact, no discount at all. After a long back and forth conversation, they would do nothing to apply the discount we thought we were getting. There are lots of places to book luxury villas. I recommend using another site!”

Helpful Report

Posted 1 year ago

Good day Tom, Thank you for your feedback. We value your comments and would be happy to provide further clarification. Please note that the pricing of the villa is determined by the property and/or the property manager. Our company does not have control over setting the pricing or promotions. Since you made your reservation, the rates for the villa have undergone a significant increase. Along with the rate increase, a new promotion has been introduced, offering a discount on the 5th night. Per the villa's policy, to avail of this promotion, a new reservation would need to be made at the current higher rates. Unfortunately, we regret to inform you that the new promotion cannot be applied to existing reservations. Despite our efforts to negotiate a discount with the property on your behalf, it has been declined. It is important to note that the total cost of your reservation remains the same as if you were to book with the new higher rates. Therefore, there is no loss or disadvantage in your current situation.

Posted 1 year ago

“Great booking experience”

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Posted 1 year ago

Thank you for taking the time to share your review regarding your booking experience with Isle Blue. We greatly appreciate your kind words and are thrilled to hear that your booking experience was excellent. At Isle Blue, we strive to provide our guests with seamless and enjoyable booking experiences, ensuring that every step of the process is convenient and efficient. It is gratifying to know that we were successful in meeting your expectations. Your positive feedback serves as a motivation for our team to continue delivering exceptional service to all our guests. We are committed to maintaining the same level of excellence and ensuring that your future experiences with Isle Blue are equally memorable. Once again, thank you for choosing Isle Blue, and we look forward to assisting you with any future travel plans.

Posted 1 year ago

“Wonderful customer service. Very helpful with quick responses to any questions we had. Would definitely use this company again. I appreciated all the communication I received when planning this trip.”

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Posted 1 year ago

“House was absolutely beautiful with a spectacular view. The pool was beautiful. All amenities were flawlessly provided. Chef was incredible. Carol and Remy checked on us twice daily and helped us set up a few excursions. This is what a luxury vacation should be”

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Posted 1 year ago

Thank you for taking the time to share your fantastic experience with us. We are thrilled to hear that you found our house absolutely beautiful, with a spectacular view that added to the charm of your stay. It's wonderful to know that you enjoyed the beautiful pool and that all amenities were flawlessly provided, ensuring your utmost comfort. We are delighted that our chef exceeded your expectations and provided incredible culinary experiences. We will be sure to pass along your compliments to the entire team. Carol and Remy are truly dedicated to ensuring our guests have a memorable stay, and we are pleased to hear that they checked on you twice daily and helped arrange your excursions. Your kind words about your luxury vacation experience mean the world to us. It is our commitment to provide exceptional service, and we are thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another remarkable stay. Once again, thank you for choosing our property and for being a valued guest. If there is anything else we can assist you with, please do not hesitate to reach out to us.

Posted 1 year ago

“This vacation was the best vacation we ever had. Blue Isle customer services were top-notch! We will book with Isle blue again.”

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Posted 1 year ago

Dear Soo, Thank you for sharing your incredible experience with us! We are absolutely thrilled to hear that your vacation with us was the best you've ever had. It is our utmost goal to provide exceptional service, and we are delighted that our Blue Isle customer services lived up to your expectations. We are truly grateful for your kind words and for choosing Isle Blue as your vacation destination. It brings us joy to know that we were able to contribute to making your vacation unforgettable. We look forward to welcoming you back in the future and assisting you with your next booking. If there is anything we can do to make your future stay even more remarkable, please do not hesitate to let us know. Thank you once again for your trust and for being a valued guest. We can't wait to create more amazing memories with you at Isle Blue!

Posted 1 year ago

“Buttonwood Reef was spectacular. The staff included some of the nicest people our group had ever met. Extremely professional and attentive. We are already looking into our next incentive trip with Isle Blue. As for Buttonwood, my next visit there will include friends and family. 5-star outfit and service...!”

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Posted 1 year ago

“Quick responses via email, and decent recommendations to questions posed.”

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Posted 1 year ago

“We had the most amazing time on our recent vacation to the Caribbean. The Concierge services provided by the Isle Blue were top-notch. We will book with Isle Blue in the future.”

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Posted 1 year ago

“Isle Blue did an excellent job from start to finish. The personal assistance throughout the entire process was spot on. We had great concierge services before and during our stay.”

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Posted 1 year ago

Isle Blue is rated 4.7 based on 880 reviews