Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 889 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 7th January 2025

527

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding staff and service.”

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Posted 4 months ago

Dear Emma, We are delighted to hear that you found our staff and service outstanding. We look forward to welcoming you again soon. Warm regards, The Isle Blue Team

Posted 4 months ago

“I recently booked a trip to Barbados for my family through Isle Blue. I found everyone to be extremely helpful and timely when responing to my questions. The concierge assigned to me redifined the word helpful as he went out of his way to make sure all would be in order when we arrived. I do not hesitate to recommend Isle Blue and will gladly use their services again.”

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Posted 4 months ago

Dear Frank, Thank you for sharing your experience with us! We're thrilled to hear that your trip to Barbados was such a success and that our team was able to assist you every step of the way. It's wonderful to know that your concierge exceeded your expectations and made sure everything was perfectly arranged for your arrival. We truly appreciate your recommendation and are honored to have earned your trust. We look forward to helping you plan many more memorable trips in the future! Warm regards, The Isle Blue Team

Posted 4 months ago

“This was our third vacation with Isle Blue, and, just like the previous ones, it was exceptional. Eddie, a dedicated Isle Blue team member, was incredibly helpful from the moment we made our initial reservation. He answered all our questions and provided clarity on various payment options, giving us peace of mind. Our pre-travel concierge, Areti, went above and beyond in managing our group of 14. She coordinated transportation, organized food preparation at the villa, arranged activities, and even joined our WhatsApp group to address any additional questions. Her attention to detail made our planning seamless. Once we arrived, our local concierge Andry was a true gem. She organized activities, handled shopping, and was always available to assist throughout our stay. Her support made our vacation smooth and stress-free. Isle Blue continues to impress with their outstanding service, and we look forward to using their services again in the future.”

Isle Blue 5 star review on 30th August 2024

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Posted 4 months ago

Dear Paula, Thank you so much for your continued trust in Isle Blue! We’re thrilled to hear that your third vacation with us was just as exceptional as the previous ones. It’s wonderful to know that Eddie, Areti, and Andry made such a positive impact on your experience, from the initial booking process to your time at the villa. We’re especially pleased that our team’s dedication to detail and personalized service helped create a seamless and stress-free vacation for your group. Your kind words mean the world to us, and we’re delighted to have earned your ongoing loyalty. We look forward to planning many more unforgettable vacations for you in the future! Warm regards, The Isle Blue Team

Posted 4 months ago

“Isle Blue truly does a great job from the begining to the end. Booking is easy, flow of info along the way is excellent and while on property the staff are so attentive. I highly recomend Isle Blu and have now used them many times.”

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Posted 4 months ago

Dear Stephen, Thank you so much for your wonderful review! We're thrilled to hear that you had such a seamless experience with us from start to finish. It's always our goal to make the booking process smooth and ensure that you have excellent support throughout your stay. We're also delighted that our team’s attentiveness made your visit memorable. Your continued trust and recommendation mean the world to us. We look forward to helping you with your next trip! Warm regards, The Isle Blue Team

Posted 4 months ago

“Isle Blue was very easy to work with prompt and informative communication. We felt very confident that all the details of both the trip and property we were renting would be taken care of and they were. The property we stayed in was heads and shoulders above a traditional AirBnb or VRBO. Exquisite artwork and furnishings on top of location and accommodations!”

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Posted 4 months ago

Good day Shelley, Thank you for your wonderful feedback! We're so glad to hear that you had a seamless experience with Isle Blue and that the property exceeded your expectations. It’s always our goal to provide exceptional service and unforgettable stays. We look forward to helping you plan your next luxurious getaway! Warm Regards, The Isle Blue Team

Posted 4 months ago

“We had an amazing time! This was by far one of my best traveling experiences. I have never booked through an agency, but Eddie & Mary made this an easy and seamless process. They were very responsive and did their best to answer all of my questions and concerns. Everything was top tier and exceeded my expectations. The food, drinks and staff at the villa were amazing! Our driver was great! He was always on time and stayed with us wherever we went! They will always have my business when I am visiting MoBay. If you are in doubt, I 1000% recommend booking!”

Helpful Report

Posted 4 months ago

Good day Erika, Thank you for sharing your experience! We’re thrilled to hear everything exceeded your expectations and that Eddie & Mary made your first booking through an agency seamless. We can’t wait to welcome you back to MoBay! 🌴 Warm Regards, The Isle Blue Team

Posted 4 months ago

“My husband plus two friends stayed at the On the Rocks villa in July 2024, which was booked through Isle Blue. The booking process was fairly straight forward. The provided advanced information about different excursions, private chef, etc. However, the prices were exhorbitant. The property manager told us upon arrival to the villa that the rate did not include electricity. We were totally surprised about this and felt very blind sided by this policy. In addition, we eventually learned that there was a water leak which maintenance was working to resolve. When we are responsible for electricity, then we became extremely concerned about utilities and the water leak. There were a lot of back and forth with the property management, but they did not resolve this issue until after our departure. This was a Huge point of frustration as we paid A Lot of money for our stay at the house. I would recommend the property but make sure you understand the policy for electricity.”

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Posted 4 months ago

“The property manager was more than responsive and helpful.”

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Posted 4 months ago

Good day Hugh, Thank you for your kind words! We're glad to hear the property manager was helpful and responsive during your stay. Warm Regards, The Isle Blue Team

Posted 4 months ago

“Our experience with Isle Blue has been utterly seamless since our first contact to sourcing an appropriate property for our family right through to concierge support while there. The level of professionalism and can do approach from the team helped make up our minds to book again the week we arrived home for the following year through Isle Blue.”

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Posted 4 months ago

Good day Richard, Thank you so much for your wonderful feedback! We’re thrilled that your experience with Isle Blue was seamless from start to finish. We look forward to helping you create another unforgettable vacation next year! Warm regards, The Isle Blue Team

Posted 4 months ago

“The Sunrise villa was a perfect spot for our honeymoon. It was absolutely outstanding in every way. We can't imagine finding a better one but we will use Isle Blue to try. Our experience was perfection.”

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Posted 4 months ago

Good day Randall, Thank you for your kind words! We’re thrilled that Sunrise Villa made your honeymoon so special. We can’t wait to help you find the next perfect spot with Isle Blue ! Warm Regards, The Isle Blue Team

Posted 4 months ago

“I was disappointed in the communication from the concierge service. Emails took a long time to reply & some were never replied to.”

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Posted 5 months ago

“Wonderful trip to Provence exploring beautiful villages and landscapes”

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Posted 5 months ago

Dear Rob, We are pleased to hear how wonderful your trip to Provence was and we look forward to welcoming you back soon! Warm regards, The Isle Blue Team

Posted 5 months ago

“There was good communication over all. Sometimes it took a little extra time to get answers to questions. There was an advertisement that a car rental was included but we did not get the car until the second day”

Helpful Report

Posted 5 months ago

Dear Dawn, Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the overall communication during your stay. We apologize for any delays you experienced. Your feedback is important to us, and we will work on improving our response times as we strive to provide a seamless experience for our guests. Thank you for choosing Isle Blue. We hope to have the opportunity to serve you better in the future. Warm regards, Isle Blue Team

Posted 5 months ago

“Great to book through! The correspondence was always incredibly prompt and helpful! They helped us create such a memorable vacation!”

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Posted 5 months ago

Hello Nolan, Thank you for your wonderful review! We're delighted to hear that our prompt and helpful correspondence made booking through us a great experience. It’s fantastic to know we helped create such a memorable vacation for you. We look forward to assisting you with your future travel plans ! Warm Regards, The Isle Blue Team

Posted 5 months ago

“Isle Blue delivered on everything as promised from start to finish. Constant communication before, during and after vac ended”

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Posted 5 months ago

Hello Kerry, Thank you for your kind words ! We’re delighted to hear that Isle Blue delivered on all promises and that you appreciated the constant communication throughout your vacation. It was a pleasure assisting you, and we look forward to helping you plan your next getaway ! Warm Regards, The Isle blue Team

Posted 5 months ago

“Beautiful place. Great service. Amazing”

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Posted 5 months ago

Good day Kevin, Thank you for your lovely review! We're delighted to hear that you enjoyed the beautiful place, great service, and had an amazing experience. We look forward to welcoming you back soon! Warm Regards, The Isle Blue Team

Posted 5 months ago

“Our villa was great and Tony and Pam who were the caretakers at the villa were fantastic. Everything went as planned and it was seamless experience.”

Helpful Report

Posted 5 months ago

Good day John, Thank you for your wonderful review ! We’re thrilled to hear that your villa was great and that Tony and Pam provided fantastic care. It's great to know that everything went as planned, making for a seamless experience. We look forward to hosting you again in the future ! Warm Regards, The Isle Blue Team

Posted 5 months ago

“Customer Service was awesome and all questions were handled promptly”

Helpful Report

Posted 5 months ago

Dear Maryellen, Thank you for your feedback! We're thrilled to hear that our customer service team was able to handle all your questions promptly and to your satisfaction. Your positive experience is important to us, and we look forward to assisting you again in the future! Warm Regards, The Isle Blue Team

Posted 5 months ago

“During my stay at the Encore Villa in St. Martin from June 29 to July 6, 2024, I noticed several issues that should be addressed for the villa to be a top-notch rental property. Firstly, the air conditioning in the main house, where the kitchen and living rooms are located, wasn’t working. Additionally, the lights under the cabinet in the main kitchen were not functioning, making it difficult to see at night, especially when we had a chef cook for us. The kitchen can opener was rusted and needs to be replaced. One of the six fans in the lanai area was also not working. The weight room had old rusted weights. The mirrors in the weight room need to be replaced. Moreover, the outside shower had grass growing through the tile, and the water pressure was consistently very low, with a 60-minute water outage. Although the maintenance man, Clayton, promptly restored the water with improved pressure, the internet quality in the home was poor, and we were not informed that the internet was spotty and of poor quality making television unavailable. We also encountered issues with the coffee maker, which was eventually replaced after reporting it to the maid on day 3. Furthermore, there was inconsistency with the maid's arrival time, and there was a disagreement regarding the changing of a guest’s sheets on their bed. In addition, I experienced challenges with the maid when she offered to wash my clothes, as they were not washed properly and were returned wrinkled, with denim marks from my blue jeans on my white shorts although I separated the loads of clothing. My friend’s clothes were thrown on the counter, wrinkled as well, for all to see. I also observed that the maid declined to wash another guest’s clothes, citing a holiday 4th of July although it’s not observed in St. Martin and she’s Jamaican. There was a lack of liquid hand soap in the bathrooms. Furthermore, there were discrepancies with the transportation arrangements, as we encountered unexpected additional charges and felt that we were overcharged. Although the landscaper and maintenance man provided excellent service, I believe that reprimands or termination of the maid (Merline), concierge (Giovanni), and drivers (Eugene and his father) should be considered due to the unsatisfactory treatment we received. Overall, while the villa had certain issues, I appreciated the prompt attention and action by the maintenance man and the landscaper. Upon taking 7 of the 9 guests back to the airport Eugene confronted my family about not driving us to dinner the night before for $270. Additionally, when he dropped us at the airport he purposely dropped them far away from the departure area. This was unacceptable behavior! For the cost of almost $10K, for the week, the Encore Villa needs to be better maintained, and the service of the employees should be improved! The employees shouldn't be greedy! I believe these were Sotheby's employees.”

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Posted 5 months ago

“Really appreciate the convenience of being picked up at the airport and taken directly to the villa, along with the ease of adding a rental car to the reservation and having it delivered to the property.”

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Posted 5 months ago

Isle Blue is rated 4.7 based on 889 reviews