Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 880 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

Write Your review

Tell us how Isle Blue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Isle Blue 5 star review on 15th December 2024

Katherine

Isle Blue 5 star review on 28th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a wonderful experience booking with Isle Blue and will definitely use them again in the future. Their team was very responsive and informative.”

Helpful Report

Posted 11 months ago

“Our experience at Villa Loukoko was truly outstanding. We enlisted the services of an exceptional chef and arranged for a private boat charter to explore the island, resulting in a wonderfully relaxing vacation with breathtaking views. The villa boasts an impeccable and stylish design, providing us with excellent privacy. We lacked nothing during our stay.”

Isle Blue 5 star review on 6th January 2024

Helpful Report

Posted 11 months ago

“Excellent! Amazing service and great house. Will absolutely use you again! Beth”

Helpful Report

Posted 11 months ago

“The villa was beautifully set up. We loved having a personal chef, Didier, who was able to accomodate our various dietary needs. He and his assistants were always friendly and willing to take special requests. Our concierges were very responsive to our needs and went out of their way to check in. Housekeeping services were efficient and we were delighted with daily towel sculpures. All the staff did their jobs unobtrusively and added to our enjoyment of the villa. We enjoyed having "Chad" as our floating life guard.”

Isle Blue 5 star review on 3rd January 2024

Helpful Report

Posted 11 months ago

“We had a lovely stay at Lol Beh. Staff were friendly and responsive to our requests.”

Helpful Report

Posted 11 months ago

“Fantastic Experience”

Helpful Report

Posted 11 months ago

“Illtyde Forde-Justin was excellent!!. I wish I could bring her back to the US to work for my company. Very professional, knowledgeable and very experienced. Mary our house keeper was great and will definitely be happy to have them next time I come back to the island.”

Helpful Report

Posted 11 months ago

“We found them officious and inflexible”

Helpful Report

Posted 11 months ago

“All of The staff are very hands on . Very responsive . I would definitely come back and use isle blue for many vacations”

Helpful Report

Posted 1 year ago

“Tremendous service. It was timely and courteous”

Helpful Report

Posted 1 year ago

“We stayed at Waverly House and had a lovely time. The home was clean, well tended to, and the staff were so kind and helpful when they were on-site.”

Helpful Report

Posted 1 year ago

“Isle Blue are great. Really helpful with the booking process. Completing the documentation for arrival at the villa was tricky but ok on the end. Will use them again”

Helpful Report

Posted 1 year ago

“We LOVED our experience with Isle Blue! I love how integrated their site was so everything from catering to booking massages and rental cars...everything was right there to look at instead of having to do it myself across multiple websites and reservations. We will definitely be using Isle Blue again for our travel in the Caribbean.”

Helpful Report

Posted 1 year ago

“Isle Blue provided us with the opportunity for a once -in- a- lifetime vacation. I can't recommend them enough”

Helpful Report

Posted 1 year ago

“Sandy Shores was a stunning property. Jhofel made our stay absolutely perfect. He was gracious, attentive & friendly. Highly recommend Isle Blue!”

Isle Blue 5 star review on 21st November 2023

Helpful Report

Posted 1 year ago

“There was several breaks in communication from Isle Blue and the villa: Instead of food being selected for just the arrival dinner and the next day; the staff needs the first 3 days selected upfront. Allergies were also a miss. Staff didn’t have allergy list for food. Amex is not accepted at the house — I wish this was communicated prior, also expectations to bring cash for a tip for the staff. The wording in the site of the 23% service fee was made to believe that went to the staff if we chose to use the chef services. That is not the case.”

Helpful Report

Posted 1 year ago

“We enjoyed Sunrise Villa for a two-week stay once again and it hit all the marks. The villa is perfect and the view even more so. Maurice our concierge was very helpful in arranging messages, transportation, and reservations. Josephine kept things tidy as always. We indeed will be back, it truly is paradise.”

Helpful Report

Posted 1 year ago

“The staff was very friendly and anything we needed, they did their best to supply. That is the only reason this is 2 stars and not 1. The communication between Isle Blue and the Villa needs improvement. When we arrived, the villa was under the impression we didn’t need food services everyday and they only have enough food for the first night and breakfast the next morning (that’s what we preselected). We had to scramble to set up lunch and the next dinner. Isle Blue needs to start communicating with the paying guest 48 hours of meals, not just the first night. This caused a massive hiccup for 10 people. Also, allergies were not relayed making the first night tough for two people on our trip. Another odd encounter, Isle Blue provides the pickup car from the airport but not the return car back on departure. That’s ok, but the company they use for arrival, isn’t the same company we pay for on departure. This also caused hiccups throughout the week. The bathrooms need maintenance as parts and pieces in the showers have been neglected. Tile is missing on the pools. Ants all over the main level — when you see the location it’s breathtaking and truly gorgeous. I just hope Isle Blue gets it together and corrects some of these hiccups. We had some rat issues. They were called opossums however in North Carolina, we call them rats. Running all over at night, dining room, outside by the pool etc. I also agree with the previous review feedback regarding towels and plumbing issues. The towels were not great - would have expected nice large fluffy ones in a property of this calibre (including the pool towels). The plumbing was also problematic.”

Helpful Report

Posted 1 year ago

“They were great to work with, good communication”

Helpful Report

Posted 1 year ago

“Best vacation ever. Staff was fantastic and Denise the chef was great she never had a bad meal. We plan to do this trip again in 2025. Thanks again Fantastic property 😀”

Helpful Report

Posted 1 year ago

Isle Blue is rated 4.7 based on 880 reviews