Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 880 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

Write Your review

Tell us how Isle Blue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Isle Blue 5 star review on 15th December 2024

Katherine

Isle Blue 5 star review on 28th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I dealt with was fantastic! Knowledgeable, kind, patient, and quick with a response. I couldn’t be happier!”

Isle Blue 5 star review on 5th June 2023

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your wonderful review and for providing such kind words about your experience with us. We are thrilled to hear that everyone you interacted with at Isle Blue was fantastic and that our team members were knowledgeable, kind, patient, and responsive. It brings us great joy to know that we could contribute to your happiness and create a memorable experience for you. We take pride in our commitment to providing exceptional service and ensuring that our guests receive the utmost care and attention throughout their journey with us. Your comments and appreciation mean a lot to us, and we are truly grateful for your feedback. It was our pleasure to assist you, and we hope to have the opportunity to welcome you back to Isle Blue in the future for another incredible vacation. Thank you for sharing your photos

Posted 1 year ago

“It was a beautiful setting! I liked that you could hear the ocean waves! I would have liked more instruction on where to find lightswitches and fan controls labeled. Also, phone did not work for local calls so made it hard to contact local businesses.”

Helpful Report

Posted 1 year ago

“Isle Blue was easy to work with and their concierge service was extremely helpful! We would absolutely consider booking a Isle Blue property for a future vacation.”

Helpful Report

Posted 1 year ago

“Overall, I was very happy with Isle Blue. However, when I initially requested the Solaire villa, I requested Solaire Villa 2 (for just myself). Then, unbeknownst to me, I was actually put in Solaire Villa 5 without any notification until I added a second guest, which wasn't the villa that I requested. Once we got through that hiccup, I was very pleased with the service that I received...particularly allowing us to stay in the villa for 4 nights versus the usual required 7 nights. Milena helped us find a transfer company to and from the airport and our chef which made our vacation complete.”

Helpful Report

Posted 1 year ago

“Nice place”

Helpful Report

Posted 1 year ago

“We had a wonderful family vacation! Everything was beyond perfect! Will definitely use isle blue again!”

Helpful Report

Posted 1 year ago

“Hello, our group of 8 women just had a wonderful 10 day stay at Villa Ashiana.. the house was fabulous… and the view spectacular! The house was well taken care of by Lucia, our wonderful house cleaner… Fabby was our go to man for anything we needed on the island… he drove us everywhere (we decided to give up our rental because driving on the island was kind of scary… lol)! He gave us good advice for whatever we wanted to do… he and Lucia were very gracious, friendly and professional… we can’t say enough good about them… we will certainly recommend our friends to visit your beautiful island. Thank you so much for making our trip memorable! Doris Berard”

Helpful Report

Posted 1 year ago

“Overall a great company with good helpful service. I would definitely book with them again.”

Helpful Report

Posted 1 year ago

“Very good sevice”

Helpful Report

Posted 1 year ago

“My experience with Isle Blue was outstanding. Upon arrival at the property, I was pleased to find it impeccably clean. Additionally, the property's proximity to the beach, just 10 feet away, was highly favorable.”

Helpful Report

Posted 1 year ago

“Isle Blue made planning vacation so easy.”

Helpful Report

Posted 1 year ago

“From airport arrival to flight departure the concierge service was professional, friendly, knowledgeable and very helpful.”

Helpful Report

Posted 1 year ago

“Isle Blue is everything it advertises and more! From our first inquiry to the final farewells we were well taken care of by everyone at Isle Blue and the St Marten villa we chose was outstanding! This was a family vacation with our adult kids and their spouses. The Isle Blue team helped us select the perfect villa, helped us arrange activities and excursions and other details before the trip. When we arrived in St Martin we were greeted by our driver (Rics), then our concierge (Giovanni) and our housekeeper (Juliette) who were all extremely helpful and delightful. Giovanni did a great job during the week in arranging reservations and transportation for us and Juliette was outstanding at taking care of us, as well as being a pleasure to talk with. We chose to get a chef for one dinner at the villa. I highly recommend this for a special and delicious evening dinner on the patio overlooking the ocean. The villa was superb and we couldn't have asked for a better location. Thanks to the entire team for making our family vacation a smashing success. We look forward to working with Isle Blue on our next family getaway.”

Helpful Report

Posted 1 year ago

“Beautiful”

Helpful Report

Posted 1 year ago

“First time using Isle Blue and couldn't be happier. One of the easiest and friendliest bookings I've ever made. Took advantage of a few of their services, also. Everything first class. Would highly recommend.”

Helpful Report

Posted 1 year ago

“Outstanding company, their service was u real, nothing too much trouble and will certainly use them again. The Concierge service was perfect to make sure we got the most from our trip.”

Helpful Report

Posted 1 year ago

“Our experience booking through Isle Blue was an absolute pleasure from the get go. Everything so slick and hassle free. We got appointed a concierge after booking who gave us all the info we needed to know regarding our destination, sorted the equipment we needed for our baby and even booked restaurants for us! We will 100% book through Isle Blue again in the best future”

Helpful Report

Posted 1 year ago

“the holiday was excellent and your service was very good. I would add that where you were relying on the local agent (Young Esates) matters were not quite as well managed. In particular, (i) the local agent failed to properly organise the nanny we had specifically asked for. In fact, we were expecting two full- time professional nannies. In reality, no one arrived on day 1 and on day 2 and for the rest of the week we had an unqualified but lovely girl to help. She needed quite a lot of help from the house staff to cope. In the end it didn't interfere with the enjoyment of our holiday but it could have been a bit of a disaster. (ii) Secondly, with regard to the invoices issued by Young Estates - I consider that the local agent's communication regarding these was not satisfactory. We were presented with substantial bills on the final day without any detailed breakdown or warning. In the end, I insisted that the agent visit the house (which she did in the hour before we left for the airport) to answer my queries and agree certain adjustments. But overall there should have been much better, more frequent and more comprehensive communication from Young Estates. Perhapa their agent was inexperienced and we still had a lovely holiday. The actual staff in the house were excellent. I am not holding Islcommunivcation. T0 and agree with them with me but i think it woudl have been”

Helpful Report

Posted 1 year ago

“Our 10 day stay was excellent!! We had no complaints. Staff on site were excellent. If there was an issue our emails and texts were returned timely. The accommodation was as described and the pictures were accurate.”

Helpful Report

Posted 1 year ago

“The team did a great job making sure everything was teed up for a great vacation and they delivered in spades on the whole experience!”

Helpful Report

Posted 1 year ago

Isle Blue is rated 4.7 based on 880 reviews