Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 863 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 30th August 2024

520

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you.”

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Posted 2 years ago

“Beautiful surroundings in a marvellous complex. Highly recommend to anyone looking for a great, relaxing vacation in a fantastic setting. They go above and beyond to make sure your stay is one you will always remember.”

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Posted 2 years ago

“Honestly, one of the most organised companies I have used for villa rentals. I highly recommend it to anyone looking to rent a villa. Very impressed indeed. I will definitely be using them again.”

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Posted 2 years ago

“Isle Blue provided phenomenal service. They made our international travel to St. Martin a wonderful experience. The La Salamandre property is beautiful. We had a great time and will definitely return!”

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Posted 2 years ago

“The property was breathtaking and the staff awesome!”

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Posted 2 years ago

“We had a great experience renting with Isle Blue. The process was easy, the communication was great and the service was awesome.”

Isle Blue 5 star review on 8th November 2021

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Posted 2 years ago

“Great location. Wonderful vacation”

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Posted 2 years ago

“The entire team over at Isle Blue were amazing! Very responsive and always ready to help with any request that we had. Huge thank you to Rob and Stephanie! Would definitely recommend Isle Blue for any of your vacations. Looking forward to working with the team again in the future.”

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Posted 2 years ago

“Wow! My husband and I celebrated our 20th anniversary in a private villa. We could not have been more impressed with the quality and the service of isle blue! The concierge was extremely helpful and thorough. The Villa was very private and luxurious. We will definitely stay again!”

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Posted 2 years ago

“Very friendly and easy to work with. Loved the property we booked!”

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Posted 2 years ago

“I had the time if my life, staff was excellent,”

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Posted 3 years ago

“Isle Blue was was a pleasure to work with. Answered questions promptly and made the process from start to finish simple. Will definitely book with them again. Love that they have many location options to chose from”

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Posted 3 years ago

“This was our first booking through Isle Blue. Overall we have been very pleased with the experience. From finding the perfect villa to coordinating group travel (including ever-changing COVID protocols) to the concierge services once on the island, we found Isle Blue to be very prompt in response. Service and villa were definitely as advertised!”

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Posted 3 years ago

“It was the best vacation ever!!!! I used the word vacation because that exactly what is was!!!”

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Posted 3 years ago

“This vacation home was very nice for our honeymoon. The air didn’t work On arrival as well as dryer so service men were in and out the first 48hrs of our honey moon. We was suppose to get a 2 day refund and never received it. The only reason I’m giving it a 2 stars because they have not settle on what they agreed to do.”

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Posted 3 years ago

Good day TaQuita, Thank you for your comments. We were unaware of your situation and refund offer by the property manager. We will be happy to look into it and get back to you promptly. Our apologies for any inconvenience.

Posted 3 years ago

“All of the contacts we had with Isle Blue were fantastic. They were so helpful in getting the property booked and dealing with a few logistical issues. We had a fabulous experience at the property. We had our daughters wedding at the villa and everything was perfect. Isle Blue was very good at following up to ensure all the little details were taken care of before we left for our trip. Communication regarding payment, deposits, etc... was very clear and timely.”

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Posted 3 years ago

“The concierge wasn’t very responsive to some of our questions. Overall I’d rather book through VRBO because the service left a lot to be desired.”

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Posted 3 years ago

Good day Katie, Thank you for your review. I looked into your account. While our concierge readily replied to your emails promptly and set up your arrival logistics and coordinated your chef services promptly, we do see there was a delayed communication when you asked about a cancellation and postponement. There is an inherent delay in these communications since we need to await a response from the property owner or manager. Unfortunately it can take some time to get a reply from the property. We do apologize for that but the cancellation and postponement policy is set by the property itself. It is not our policy so we must defer to the owner representative. We wish you the best in your future travels.

Posted 3 years ago

“As always superb service from Isle Blue, all we had to do was land and everything was taken care of for us, will be booking again! Thank you”

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Posted 3 years ago

Thank you Jane for the kind review. We look forward to welcoming you back to paradise. All our best to you and your family.

Posted 3 years ago

“Would ask questions and would take weeks to get response or no response at all. Terrible customer service.”

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Posted 3 years ago

Good day Ryan, Thank you for your review. I looked into your account. While our concierge readily replied to your emails and set up your arrival logistics and coordinated your chef services promptly, we do see there was a delayed communication when you asked about a cancellation and postponement. There is an inherent delay in these communications since we need to await a response from the property owner or manager. Unfortunately it can take some time to get a reply from the property. We do apologize for that but the cancellation and postponement policy is set by the property itself. It is not our policy so we must defer to the owner representative. We wish you the best in your future travels.

Posted 3 years ago

Isle Blue is rated 4.7 based on 863 reviews