Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 863 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 30th August 2024

520

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff was stellar and the home is fantastic. I loved the location and seclusion. There was access to the beach with great views and use of canoes or paddle boards. It was an awesome trip.”

Isle Blue 5 star review on 30th June 2021

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Posted 3 years ago

“Quite simply the best experience. They communicated well, the property was as advertised, and the local staff was very helpful with our needs. My wife and I cannot wait to book another trip.”

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Posted 3 years ago

“This place was amazing! From the unbelievable view to the top notch hospitality, we had a magical vacation. Carole and her team went above and beyond to meet our every need during our trip.”

Isle Blue 5 star review on 28th June 2021

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Posted 3 years ago

Dear Megan, It was a pleasure welcoming you to villa Petit Plage 5. Your photos are wonderful. We hope to welcome you back in the near future. It has been a pleasure working with you. With warm regards, Isle Blue

Posted 3 years ago

“Isle Blue did a great job helping us find the perfect vacation villa.”

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Posted 3 years ago

Dear Cara, It was a pleasure welcoming you to villa Oasis. We hope to welcome you back in the near future. It has been a pleasure working with you. With warm regards, Isle Blue

Posted 3 years ago

“Working with the team at Isle Blue was great. Helpful, responsive, tireless about answering our questions. The handoff to the team onsite was a little abrupt, but it worked out well. Sue and Steve were amazingly professional and helpful.”

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Posted 3 years ago

“Very friendly staff :)”

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Posted 3 years ago

“It was amazing really amazing The house manager was really friendly helped us with every need The made was awesome. A+”

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Posted 3 years ago

“We booked a house, put down a deposit and then were told that the owner decided he did not want to rent Tuesday to Tuesday. We were very disappointed, but Isle Blue helped us find another house (which we loved) and gave us a discount - though we ended up spending much more! We specifically asked if the beach was swimmable and were told it was, but it was not. It will be in a few weeks but not for the time that we were renting. That was disappointing. The concierge was very helpful. Booked our chef who was great. Communication with the staff locally was not great, however. They could have coordinated better.”

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Posted 3 years ago

“Isle Blue could not have been easier to work with. Planning a last minute vacation and they were very accommodating on money transfers and everything. Wonderful.”

Isle Blue 5 star review on 30th March 2021

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Posted 3 years ago

“Everything was amazing from beginning to end. When we arrived at the villa, we were greeted by Juan who showed us everything we needed and addressed all concerns during our stay. We will definitely be booking our next stay through Isle Blue!”

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Posted 3 years ago

“Customer service could be better. I had to reach out a month ahead of our trip to get information, I had to ask questions about covid requirements. When I originally booked, I specifically asked if the master bedroom would be available as I had seen mention that it wasn't in a review and was assured it was. We got there and were told it was not. The excursion information I got from our concierge came to me in small increments and unorganized until the day or so before we left. Due to a ban on alcohol on the island, she had suggested we buy duty free alcohol on the plane, but once in-flight I was informed they are not allowed to sell that right now, something I would think the concierge should have known. Our concierge contact on the island was amazing and helpful and responsive, but she's not affiliated with Isle Blue. Overall, the trip worked out, your staff seemed friendly, and we got the planning and information we needed, but as a company that bills itself as luxury villa rentals, I would think that customer service would be a bit better.”

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Posted 3 years ago

“Great and easy customer service ! Very attentive and helpful ! Thank”

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Posted 3 years ago

“Isle Blue assisted my family in finding a very safe, secluded and impressive beach villa in the Turks and Caicos Islands during this very difficult COVID-19 environment. Isle Blue paid particular attention to properties and related property managers that were reasonable and accommodating during these challenge periods, who would be more likely to reschedule if an unforeseen event occurred related to COVID-19. It is depressing to think that some property managers would not be accommodating when the world is in such chaos, but that is simply a reality. As a result, having an experienced agent like Isle Blue was very important to me and gave me peace of mind.”

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Posted 3 years ago

“Good people and responsive! Julian was always available if we needed something.”

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Posted 3 years ago

“It was a pleasure dealing with Sue from the isle blue team , booking the Villa and rental car was quick and easy. We loved Villa Cassis abs have a wonderful vacation.”

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Posted 3 years ago

“The stay in Orlando was fantastic. Provided a wonderful experience for the family. The representatives with Isle Blue were very friendly and accommodating. Look forward to working with them more in the future!!”

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Posted 3 years ago

“Very helpful and charming staff. Especially Sue head of concierge who had a very difficult job. Would be 5 stars except for unsuitable villa”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“We were a little disappointed in the fact that while we were negotiating our stay in Bristol Bliss for 3 weeks that the villa got rented to another party right in the middle of our stay. We had to pack up and move to another villa which wasted 2 days on either side of our stay.”

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Posted 3 years ago

“Thoroughly enjoyed our stay! The Villa was absolutely amazing. Ran into some issues with the actual concierge services (Villa checks, prestock, etc) but outside of that, it was a good stay.”

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Posted 3 years ago

Isle Blue is rated 4.7 based on 863 reviews