Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 880 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 15th December 2024

Katherine

Isle Blue 5 star review on 28th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed in the the lack of support and communication provided.”

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Posted 1 year ago

“We booked a stay at Villa Amalia on St Maarten and the experience was amazing. Prior to leaving, Mary helped organize all of the information needed to prepare for our groups stay, and once our trip approached and we were on the island Mehdi was excellent at helping arrange for transportation, excursions, and ensuring we were well taken care of. I can't thank the team at Isle Blue enough for helping to make my wife's birthday celebration an unforgettable vacation!! And I cannot forget about the truly marvelous staff at the house (Nadia, Chef T, Chef Nivola, Christine, Suzie, Dayana, and Mr Hodges) who were all amazing by going above and beyond to ensure we were well fed, well taken care of, and having the time of our lives!!”

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Posted 1 year ago

“Isle blue great service”

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Posted 1 year ago

“Responsive, helpful, communicative, easy to work with.”

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Posted 1 year ago

“Amazing stay at Mes Amis! So many spacious and clean rooms, breathtaking views, excellent service. We didn’t want to leave!!”

Isle Blue 5 star review on 26th February 2023

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Posted 1 year ago

“Celeste was very kind, warm, professional, attentive, and consistent.”

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Posted 1 year ago

“The trip was wonderful, The house we great and the staff on the ground was great. The pre trip "concierge service." was weak at best and not concierge service, but more of a "you can do that through our website" process. 2 examples. We wanted to book multiple massages at the same time. The site won't let you do it. So time wasted trying to book, then multiple emails back and forth to get it booked. Second issues. Days before trip, received email that we need house insurance. I pick the level of insurance and checked out. The next day I got another email saying I had to pick the next tier because of the house level. Yet again logged in (with issues) and added the next level. Just clunky, why not prescribe the level required the first time. Lastly when we got home the charges we scattered out on our card, so trying to figure out what charge went to what was a process, vs just having an invoice or having all the charges come at once with a portfolio of charges. I'm not sure what value Isle Blue provided.”

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Posted 1 year ago

Good day Thank you for your feedback and suggestions. We are grateful for ideas on how to improve our client experience. We are delighted to offer the best in class vacation planning and guest support platform in our industry. Along with offering the finest villas in the world, we offer clients the unique ability to plan out their vacation experience all on one platform in an efficient way that saves hours of planning. We offer extensive list of curated experiences and services to optimize the vacation experience. Guests can book fast track transfers, rental cars, transportation, chef services, in villa spa services, charters and fabulous experiences. it is our mission to provide the latest innovation and IT solutions to our guests that include complete control and real time access to vacation planning tools. We understand that certain unique circumstances may arise that require additional assistance and instructions that we provide may be overlooked. We have forwarded your comments to our Experiences team to find solutions for these unique circumstances and improve communications of instructions. Thank you once again for your insight. Happy travels.

Posted 1 year ago

“My husband dealt with the company and was satisfied.”

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Posted 1 year ago

“Really wasn’t Isle Blue as much as property I rented. I stayed at Windjamner landing St. Lucia 3 bedroom Villa with ocean view. I could give you 10 reasons I was unhappy but I will start with number one. It is a 3 star property at best masquerading as a 4 star property. The particular Villa I stayed in was old outdated and partially obstructed view. Appliances were 1960 style with oven so old the dials were worn off so you couldn’t read writing. We had to ask for a coffee maker a hair dryer and what property doesn’t have USB ports in modern times. Tile was original but so scratched u almost couldn’t walk on it. Furniture was 1990 heavy dark wood that was out of style. One of major restaurants was being remolded and was closed. The food was average at best with two other restaurants just changing names at night same location. Ice maker never worked all week so staff brought us bagged ice. Air conditioner leaked and ran out on floor and we ran out of hot water when showering every night. Love the island and the people as well as staff but property at least my villa needs a major makeover. Forgot to mention last day that my daughters wallet was stolen from her bedroom. Luckily only one credit card which was easily cancelled and a small amount of cash. They asked if we wanted to fill out paperwork and report it to security but we were leaving that morning when she realized it was missing.”

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Posted 1 year ago

“This was better than we imagined. The house was incredible and all the staff went above and beyond. Thank you!”

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Posted 1 year ago

“Unbelievable vacation! The chef, staff, and property were incredible. Highly highly recommended”

Isle Blue 5 star review on 21st February 2023

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Posted 1 year ago

“Great information before and after we booked. Helpful, no complaints.”

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Posted 1 year ago

“For the most part I (we) were pleased with the Isle Blue experience. The property itself was excellent and in very good condition. The cleaning and mtc staff were friendly, and completed their work efficiently and professionally. We were slightly disappointed to learn that we could not use the kayaks on the open water but had to limit use to the Chalk Sound. Also the hot tub was no longer usable as a hot tub but rather as an ornamental piece. We were not told of this in advance. Also we were not told that in addition to the damage deposit with Isle Blue that we had to leave a 2nd deposit on behalf of the owner with the property manager. Again this was something we were not informed of. Otherwise a beautiful well appointed property. We would recommend the owners consider providing paddle boards for use in the main water system in addition to kayaks for use in the main water body.”

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Posted 1 year ago

“The villa was exactly as advertised and the concierge service was excellent. I would definitely book through Isle Blue again.”

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Posted 1 year ago

“Very easy to work with. Prompt response to any questions.”

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Posted 1 year ago

“Property was just ok, the chef and cleaning ladies were outstanding !! Super friendly and food Patricia prepared was unreal. Margarite even pressed our shirts. Both were top notch. Found it odd we never did see the property manager. Would have thought they would have met us and welcomed us to explain the property. Toilet was plugged and they never showed and they finally came to pump the septic twice so the smell for the day was unbearable. Then who ever did the septic somehow turned off the water so no one could shower before dinner, someone finally came to turn back on the water. Pool was low in water and was making weird sounds, again no one came and we had to figure out how to fill up the pool. Things you don’t expect from Isle Blue.”

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Posted 1 year ago

“Stunning house. Impeccable staff.”

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Posted 1 year ago

“The booking process was simple and worked well. All communications were promptly answered. Payment process straightforward.”

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Posted 1 year ago

“They made sure we were well taken care of, the transportation was always timely and impeccable vehicles. We were never left needing anything. Very pleasant experience.”

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Posted 1 year ago

“We had such a lovely time! Everything was accurate in the description of the villa and we will book again with Isle Blue!”

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Posted 1 year ago

Isle Blue is rated 4.7 based on 880 reviews