Isle Blue Reviews

Name: Isle Blue
Address: 1209 Churchill Downs Drive, 1209 Churchill Downs Drive, Waxhaw
Rating: 4.72

4.7 Rating 863 Reviews

94 %

of reviewers recommend Isle Blue

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

Visit Website

Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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Isle Blue 5 star review on 30th August 2024

520

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing amazing amazing stay!! House was perfect and as pictured and all the help throughout our trip (Cleaning, Maintenance, Concierge, etc.) was perfect! Will absolutely book again with Isle Blue!! Fantastic time :)”

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Posted 3 years ago

“Very professionals and attention to detail”

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Posted 3 years ago

“Isle Blue was great during the whole process. Rob, Lisa and everyone else were extremely helpful in not only villa selection but also location and helpful tips on dining and activities.”

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Posted 3 years ago

“Very nice organization. Easy to work with and very responsive to any of our needs.”

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Posted 3 years ago

“Third time booking thru Isleblue. They are the only company I will use for my Caribbean trips. Top notch company. Professional, and responsive. They were so accommodating helping us reschedule this past trip due to COVID.”

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Posted 3 years ago

“Thank you Isle Blue and the Blue Sky Luxury team for an unforgettable vacation in Barbados. The villa, staff and service were exceptional- all of our questions were answered in a timely manner and the on island concierge, Andrea, went above and beyond in ensuring our safety during the island’s first hurricane in 65 years. We highly recommend Isle Blue!”

Isle Blue 5 star review on 5th July 2021

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Posted 3 years ago

“Isle Blue was professional and informative of all trip information.”

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Posted 3 years ago

“Confusion with the first villa and the canceled after I already bookedit, I had to find my own replacement, could have been more helpful”

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Posted 3 years ago

“Great staff, beautiful home and a amazing chef! One of the best vacation I had. I would definitely come back!”

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Posted 3 years ago

“THE PROPERTY AND AMENITIES WERE VERY NICE. OUR ACCOMODATIONS WERE VERY NICE AS WELL.”

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Posted 3 years ago

“Isle Blue was very difficult to get a hold of, but Sue was great to work with once I was connected to her. Nice user-friendly website.”

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Posted 3 years ago

Good day Trina, We are delighted to hear that you enjoyed your stay at villa Christina. We wish to personally apologize for any delays in communicating with our company while we deal with historic demand and requests. Our apologies. We hope to welcome you back to any of our 5000 villas in the future.

Posted 3 years ago

“Upon arriving we learned that the Isle Blue local concierge who was supposed to meet us at the house could not come. They also did not arrange for the departure transfer like they were supposed to. The actual villa manager was amazing and fixed this for us but Isle Blue did a terrible job with communication. Also, Isle Blue told us there was a $5000 deposit for food required. The villa chef and concierge were told to spend all of that budget and said that was so much more than normal and had no idea we were required to pay this. Terrible communication which resulted in is spending so much more on food than required. Advice - book directly with the villa and don’t pay for an agency. Never again.”

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Posted 3 years ago

Good day Kristen, Thank you for your review and we are sorry to hear about your experience. We will look into this matter and get back to you. In regards to the food deposit, this is not our policy but set by the property. Under no circumstance did we instruct them on how to spend the deposit and certainly not to spend all of the budget. They are only to cover the cost of food and beverages associated with the chef service. They are to refund you any unused portion. That is a blatant misrepresentation by the property and one we will correct for you. We will look into the arrivals issue as well. We are terribly sorry for this and will get back to you promptly once we have answers. Thank you for providing this critical feedback as it allows us to properly address a property's performance.

Posted 3 years ago

“A pleasure to work with. Professional, responsive, detail oriented and the properties are exactly what you see. Spectacular!”

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Posted 3 years ago

“Loved Isle Blue services provided quick response, very polite and detailed. Also, gave options for additional services that I needed, such as chef, transportation etc. Already recommended to friends and I will definitely be using them again in the future!”

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Posted 3 years ago

“Very nice experience, however, it was very far from the main attractions on the island. Everything else was exceptional.”

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Posted 3 years ago

“Great to work with! Sandy Bottom is a Beautiful well kept home .. Thanks!!”

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Posted 3 years ago

“Isle Blue was easy to work with during all phases of our trip planning. Everything went smoothly.”

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Posted 3 years ago

“They were so helpful and very quick to respond to questions Had the best vacation thanks to all of there work”

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Posted 3 years ago

“Great Service.”

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Posted 3 years ago

“We stayed at positono in turks It was wonderful The staff Met us there they were great The coffee machine broke and they had a new CNN one out To us in 30 mins”

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Posted 3 years ago

Isle Blue is rated 4.7 based on 863 reviews