iSUBSCRiBE Reviews

Name: iSUBSCRiBE
Address: 559a King's Road, London
Rating: 3.93

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

Company Reviews

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451

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020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered over the phone. About three to four mistakes in the short message. Also, not a very friendly telephone operator. Also, answerphone message saying they don't open the lines until 9am - but it was five past!”

Helpful Report

Posted 8 years ago

Dear Catherine, Thank you for taking the time to leave us a review. Firstly, I would just like to apologise that ordering your subscription over the phone included some difficulties. We do aim to make ordering on the phone a little easier for our customers who do not feel confident ordering online, so I can only apologise this was not the case. In regards to our opening hours, we are a small customer service team. Unfortunately, if both phone lines are busy, you will be directed to our answer phone. Here you will be given the option to leave a voice message, which we aim to respond to straight away. Please do let us know if we can be any further assistance. Kind regards, iSUBSCRiBE

Posted 8 years ago

“The magazine arrives on time and there hasn't been any problems so far.”

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Posted 8 years ago

“Offering a discount on early renewals with a big push from an addictive grandson who again wants FLYPAST as a Christmas Present.”

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Posted 8 years ago

“I called to ask for advice for a Craft Magazine which would be part of (Sarah), my daughter-in-law's Christmas, and the young lady I spoke to recommended "Mollie Makes". When I saw the magazine online I thought it was a perfect choice because every time I see Sarah she is doing something different, mostly ideas of her own. They have a 6 year old, and 3 year old twins, all girls, and in the summer I gave Sarah a pattern which was in my "Prima" magazine. The pattern was for little girls' sun dresses, and I was delighted when I saw a photo of the girls wearing the dresses. I subscribe to a magazine every year as part of her Christmas, so this year I thought I had a good idea of my own, and so I asked her if she would like me to change to a Craft Magazine. Her face lit up, and so, that is the reason I was delighted to be recommended to "Mollie Makes" which I have now ordered. Thank you so much, and I now look forward to seeing the results of Sarah's handy work.”

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Posted 8 years ago

“Your service is too slow, 2-4 weeks is a long time to wait for a magazine that is published weekly !”

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Posted 8 years ago

“gift subscription easy to arrange”

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Posted 8 years ago

“I felt lied to about what I was able to purchase using a gift card as the magazine subscription I wanted only accepted direct debit. I was told by the telephone operator that it is in the small print but on my main card it stated that I could choose from over a thousand magazines. The website was awfully unclear and didn't explain properly that I couldn't use the gift voucher on certain magazines so I ended up having to ring your helpline twice where I felt my enquire was handled without empathy. Finally, when I had gone back into select a magazine that I really didn't want (as I couldn't buy the marketing magazine I wanted - not even offsetting the value against the magazine subscription and then payin the remainder) I ended up having an invalid card that had already been activated. I was given two £20 codes to make up the £40 voucher total as an additional code I was given on the phone also had been redeemed and so was not accepted. The pricing was unclear for magazine subscriptions too as a few times I selected a magazine, only to get to check out and find it costed more so I couldn't buy it with my gift card. I ended up buying something just for the sake of it as my friends had gone to the trouble to get me a gift card so I could choose the subscription I wanted- unfortunately it was not made clear to them at purchase that I would not be able to buy the one I specifically wanted. An unfortunate gift and a real pain to implement. It irks me that the gift card was for £40 but the subscription was for slightly less than that amount and no clear mention of what happens to that extra money has been made. I think the miscommunication on the card and the short-changing is borderline dishonest and the only saving grace is that your company is at least opening a channel of communication so you can listen and hopefully act upon their grievances.”

Helpful Report

Posted 8 years ago

Dear Mr Capitanio, Thank you for taking the time to leave us a review. Firstly, I would just like to apologise on behalf of us all at iSUBSCRiBE that your purchase was not made easy. I understand receiving a gift card from a family member or friend can be an exciting time, especially if you already have an idea on what you would like. I do apologise that the original magazine title you opted to select could not be redeemed with your voucher. We do advise to all of our customers that our gift cards cannot be used against any direct debit offers. This is clearly displayed on the back of your gift card and is also listed on our terms and conditions page on our main site. Unfortunately, as all direct debits orders are an ongoing payment and not handled by us we simply cannot redeem the voucher with these offers. In regards to the costing of the subscriptions, the particular publishers of the magazine set these prices. If you use a gift card on a purchase that is less than the gift card you will then have the remaining credit on the gift card to use against another order, or if the cost of the subscription greater than the gift card the customer will need to make an additional payment. This is standard practice with most gift cards. I am sorry that the gift card you had was invalid, we resolved this for you quickly by providing two £20 vouchers so you could continue placing your order. I hope this helps to explain in depth a little more and as mentioned before we do apologise for all the inconvenience caused. Kind regards, iSUBSCRiBE

Posted 8 years ago

“I've 'experienced' nothing since my order was acknowledged on 9 September. I have no idea when you will take payment for it or when I might expect a magazine. It is scarcely believable that a simple order might take an unknown number of weeks to be accepted, when a brief email ought to do the trick. I had supposed that modern technology would have speedier results.”

Helpful Report

Posted 8 years ago

Dear Martin, Thank you for taking the time to leave us a review. Please be advised at iSUBSCRiBE we are a third party subscription company who place orders on behalf of the publishers. Unfortunately, as we do not publish or send out any magazines we are unable to give the exact start dates to our customers, so recommend the industry guide lines of 2-4 weeks for weekly publications. I have however, contacted the publishers to advise you of your start date and have emailed you the details along with information of when your first payment will be taken. I hope this helps. Kind regards iSUBSCRiBE

Posted 8 years ago

“I needed to renew subscription for my grandson, but since he is now at University wanted to change the delivery address. Rang to confirm renewal on computer had gone through ok. The lady at isubscribe was very helpful, saying she would confirm that the publishers were aware of change of delivery address.”

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Posted 8 years ago

“Always receive prompt and efficient attention”

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Posted 8 years ago

“Subscription renewed, but duplicate magazines sent.”

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Posted 8 years ago

Dear Claire, Thank you for taking the time to leave us a review. I would just like to apologise on behalf of the publishers for the duplicate issue that you received. I queried this with the publishers who also send their apologies and have advised this must have been an error. They would just like to confirm there is only 1 active subscription on your account, running until issue 44. I hope this helps. Kind regards, iSUBSCRiBE

Posted 8 years ago

“Excellent service one annual payment, a reminder to renew at the end of the year, my slimming world magazine arrives through my letterbox, I receive the latest edition before it's in the shop's and it works out a lot cheaper. What's not to like.”

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Posted 8 years ago

“Regular delivery of my favourite magazines to my doorstep. Also make great presents.”

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Posted 8 years ago

“Happy partner as will receive monthly magazine without having to think about it...”

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Posted 8 years ago

“Isubscribe has a good choice of magazines for women, but poor in men's magazine section , Adult , and expensive”

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Posted 8 years ago

“The subscription was easy to set up and the price was very good value I thought.”

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Posted 8 years ago

“I'm still waiting for my magazine after weeks serval emails with no replies and phone calls that I keep begin told please wait another few days.”

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Posted 8 years ago

“It worked - easy!”

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Posted 8 years ago

“Would be useful to get confirmation when I'll receive the first publication (ie which month my publication will start) rather than rough estimate of 4-6 weeks”

Helpful Report

Posted 8 years ago

Dear Justine, Thank you for taking the time to leave us a review. Please be advised at iSUBSCRiBE, we are a third party subscription company who place orders on behalf of the publishers. Unfortunately, as we do not dispatch the magazines we can only offer the industry guidelines for the delivery of your title. I have however contacted the publishers for you and have emailed you separately with your subscription start date. Kind regards, iSUBSCRiBE

Posted 8 years ago

“I use magazine subscriptions as presents for my parents. I have never had a problem with ordering magazines, renewing subscriptions or deliveries of the magazines. The website is easy to navigate and offers a good variety of reading material. overall, very pleased with isubscribe.”

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Posted 8 years ago

iSUBSCRiBE is rated 3.9 based on 1,967 reviews