“Shocking service. Do not buy from this retailer.
I bought and paid £400 for a segway on the 5th December using PayPal. A few days later I had an email from isegway saying there was a glitch with some customers PayPal payment including mine and stated paying using another method which I did do. The segway still hadn't arrived a week later so I emailed them and received a reply stating all orders would be fulfilled by the 30th. On the 21st I rang the number on their web site and was unable to get through after numerous attempts. I also emailed them again. Anyhow after more phone attempts that day, I finally got through. I was told that someone should have contacted me to inform me that the segway that I had ordered had suffered cosmetic damage. This sounded like a load of bull. I was offered the same segway but in a different colour which I did not want as my 11 year old wanted green as that's his colour. I was fuming that no one contacted me and it was now the 21st December. I declined to buy a different segway from them and received my refund. I receiver a green coloured segway 2 days later from another supplier.”
“Bought the blue swegway for my 9 year old son and he is over the moon. He has mastered it really quickly and is cruising around the house. He is a very happy young man.”
“Bought the I swegway for my son for Xmas best thing I bought, delivery was very quick , price was great as it came with a cart for it aswell absolutely loved x”
“Took two weeks to arrive. Waited for two hours + to speak with someone who promised delivery on a certain day which came and went without delivery. Never managed to speak with someone again. Sent emails and left messages no response. Customer service needs to be improved please.”
“After a bit of an anxious time waiting for delivery, we received it, it was a Christmas Prezzie for my daughter she is absolutely made up with it, we got the Bluetooth one which is easy to connect to iPod & the speakers are very loud & clear, overall very happy with purchase!”
