“Decent stock to choose from and purchases are hassle free. Delivery ETAs bang on as well, which always helps!
Only thing I found lately is that tools prices for the BIG 3 seem to be higher than those of the main competitors in the UK (eg PowertoolWorld, HoweTools, etc), which also seem to have lower spending thresholds for free deliveries. I found myself not completing purchases solely for this reason multiple times unfortunately. Hope this helps the company to review these aspects at some stage. Still one of my go-to suppliers for tools and fixings alike though, decent guys overall!”
“Very helpful I was able to phone and talk to a adviser which I really like. There tool range is great with the top brands. Fast delivery to N.Ireland.”
“Purchased a pair of Snickers work trousers from ITS. Having never had Snickers trousers before I ordered the wrong size ( order 2 sizes bigger than you need ). I contacted ITS customer services and the arranged the return of the wrong trousers and for a refund to be issued. After receiving my refund I ordered the right trousers and they were delivered the next working day”
“Great range of tools for the trades good prices, fast delivery, the 1 time I had to contact customers services about a damaged parcel it took a while to resolve it however they replaced the damaged and missing tools and haven't had any more problems since.”
“Item was as described , prompt next day delivery. was imformed at every step of the item being packed dispatched and given a 2 hr time slot for delivery. Cant ask for more.”
