“If there was a zero star, that is what I would have rated them. Poor delivery services. I ordered and paid for express delivery, haven’t gotten it till now..”
“Ordered lingerie, paid nearly £18 for express delivery - wrong item sent and cannot send back or have refund as its lingerie. what a rip off over £30 out of pocked due to their mistake - got offered a big discount on my next order ........um no thanks”
“I place my order on 05/18, still didn’t receive my order, I tried to cancel and get my money, but they emails every with different excuses, i lost my money☹️”
“If you don’t pay delivery you wait 4 weeks that’s ok if it all comes I had 3 different delivery’s.all tracked except the last one.
I have not received a dress & I keep getting the same email to send details.
I have put a dispute onto pay pal which the company told me to cancel before they would refund me.i will not do this I do not trust the company.they owe me £25.07 in refund. I will escalate my claim with PayPal .i had some nice things from them but I will not trust them again.”
“Please do not order from this company !! It is not worth the frustration! I ordered 2 jumpsuits at least 2 months ago now, they came in just under a month and were damaged. I tried to contact customer services via email asking to return and I was ignored multiple times taking to multiple different people. It took a month to get a final response to allow me to return, in which they still haven’t confirmed they have received my items and have ignored me multiple times again !!! I’ve wasted £70, the customer service is absolutely horrendous and I’ve still not had a response from my multiple emails. Please don’t waste your time !”
“Ordered not received even after a month. I would wait patiently if I know it was coming but it’s weird as on chat one told me that they refunded the money and another told me that order it’s on it’s way.”
“Avrei dovuto leggere prima di acquistare le recensioni del negozio (cosa che normalmente faccio).
Che dire? Ho pagato 22€ per la spedizione rapida (per un vestito da 32€) e, dopo un mese non hanno ancora PROCESSATO l’ordine. Mi chiedo se lo debbano confezionare a mano. Il sito dice che spediscono tra 3-7 giorni e che , con corriere espresso, la merce arriva praticamente subito; NON HANNO ANCORA PROCESSATO l’ordine, se non fosse chiaro. Chiedo spiegazioni: solo messenger e rispondono con formati robotici, ergo, nulla di fatto.
Com’è il vestito? Non lo so, NON HANNO ANCORA processato l’ordine!”
“This company is a big farce!! I have contacted them at least a dozen times for a product that I ordered last year and they continue to say it was sent out to me. After the last six emails they told me that I was credited to my account which Is not true because I was never credited. They are not trustworthy in my words. Never received my product and was charged for it. Don’t trust them!!!”
“I have been waiting since April 27, 2020 for a shipping confirmation, and still nothing. Getting through to the company is absolutely impossible. ( I think you can only reach then by online chat, and only between the hours if 6 AM and noon). There is NO phone contact with this company. Don't lose your money by ordering through them. I have been trying to get a refund on my order, and when I DO get someone on chat, I always get disconnected. So far... almost 2 months later...no product and no refund, and NO customer service. They really suck.”
“When I order some shoes off the website for me it said it would take 3 to 5 weeks. It ended up taking almost 3 months. Wtf.
But I was pleased with the shoes very much so. I just would NEVER again order off that site again.”
“I should of done my research and read the reviews before ordering from this site . I spent $55 on TWO shirts . Wich I ordered FIVE weeks ago and still have yet to receive anything . Every review I have seen has said it takes SO long to get . I will be disputing my purchase from my bank account today . I am convinced every “good” review I have seen is FAKE .”
“WARNING. I WOULDN'T ORDER FROM THIS PLACE. I purchased 2 items back on April 21, 2020 and April 22, 2020 and have yet to to receive either item nor have they sent me an email to track my shipment. It's going on a month and I have no idea where, when or if I'll ever get my items. Tried to contact support through chat and one person by the name of Ammie answers but then she disconnects on you and your not able to get back on. Her service sucks. So I've sent multiple emails to them and I NEVER get a response back.....THIS COMPANY IS A RIP OFF. TAKING PEOPLES MONEY AND NOT SENDING THEM THEIR ITEMS. SHOULD BE ASHAMED OF YOURSELVES, ESPECIALLY WITH WHAT'S GOING ON IN THE WORLD. NOT EVEN WORTH 1 STAR🤮😡🤬”
“I have ordered three times the first order was very quick, the second one took longer after 2 weeks of not receiving confirmation I emailed them they said they haven't received payment then a day later they emailed me saying their system had a problem they received my payment and they will Shipp my order it took almost a month but I received it in good condition, thumps up to their customer service Niki, Sylvia and Jenny they kept their promise. However the last item was heels they were very uncomfortable and I wanted change for another shoe and they gave me 3 options. 1. I have to pay for my shipping and it will cost more. 2. I can keep the heels then get 10% off my next purchase and 3. I keep the heels and get 15% refund and I chose option 3 I was just testing them but luckily I received my money within 2 days. Our experiences may differ but so far I'm happy with them.”
