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IVRose Reviews

2.0 Rating 365 Reviews
F
Happiness Grade
F

Customer Service - Bad

0.00%
Industry Average
I would give less than one star of allowed, do not use this website, total scam, placed an order 18 days ago and apparently it has just been dispatched so can’t be cancelled and will take at least a further 10 days to arrive!! Shocking service and terrible company. DO NOT ORDER FROM THIS WEBSITE!!!
posted 1 year ago - Michelle Bannigan
This is the worst company. I waited a month for my purchase only to not ever get it when they claimed it was delivered. When I contacted them I was told it was the post offices fault and I had to contact them to make a complaint. Absolutely disgraceful customer service who the eff has time to deal with the post office, and why is it the customers responsibility to do so. DON'T SHOP HERE!!!
posted 2 years ago - Anonymous
DO NOT BUY FROM THESE PEOPLE!! They steal from you, hold onto your money for weeks and then cancel your order when questioned. They “refund” part of what you are owed and tell you to repurchase at your cost. When you try contact them, they cut you off from the live chat. They email you, which is just a massive waste of time. Then on Facebook it’s more wasted time getting no where. The clothing is terrible quality, falling apart and nothing like the pictures. When you want to exchange you have to message them for more mess around. Just lying, stealing time wasters. ** BUYER BEWARE** #beware #bad #steal #no #clothing #fashion #company #poor #service #IVRoseofficial #style
posted 3 years ago - Angry Customer
Tried to contact the company and it is an automated messaging service.
posted 3 years ago - Anonymous
Now, I’m asking for $43 back for the dresses I returned and have been blocked by customer service on their app and get the same question on FB Messenger.
posted 3 years ago - Frustrated
The first dress I ordered was defective. I placed another order for 3 other dresses all on the same day as the dress above. After over a month, I STILL have not received these items. I have asked a number of times for a full refund, they only refunded partial for the defective dress and WILL NOT refund for the other items. I will NEVER use this company again. Awful service. Poorly made clothes. BUYER BE WARE!
posted 3 years ago - Holly
Horrible company ordered stuff paid extra to have it shipped quicker never received a month later I canceled my order poor communication poor customer service be aware Total scam I filed a credit card dispute to reverse my charges
posted 3 years ago - James
Customer service sucked
posted 3 years ago - Casey Moreland
The worst customer service and business I have ever experienced.
posted 3 years ago - Ce
appalling customer service! They told me that if I want to return it I must pay the shipping fee which cost me £10 might I add! But what they failed to mention to me is that they wouldn’t be refunding the original shipping! So once getting my refund, I notice that it was only for £13 instead of the full £20 that I paid! When I questioned this.
posted 3 years ago - Anonymous