Jadlam Toys & Models Reviews

Name: Jadlam Toys & Models
Rating: 3.10

3.1 Rating 42 Reviews

50 %

of reviewers recommend Jadlam Toys & Models

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3.1

Based on 42 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Jadlam Toys & Models 1 star review on 12th June 2024

Chris B.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered yesterday arrived today everything fine couldn't fault anything .”

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Posted 5 years ago

“dont do it!!! be warned my order from 20.12 18 has not arrived 3 weeks later! have asked for a refund no response”

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Posted 5 years ago

“Paid for next day delivery, had a text to say it was arriving 3 days later (I needed it for next day as it was a birthday pressie) tried to email and call but NOTHING 🙁”

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Posted 5 years ago

“Customer service that's a laugh you dont know the meaning of the word, try ringing it's easier to speak to the Vatican and get the Pope he will speak to you albeit in Latin. Their after sales is none existent their deliveries are the pits for example l ordered a model from "Wonderland" in Edinburgh two days ago and lo and behold it's here, my outstanding order was ordered in Oct. a pre-order which l paid for there an then has it arrived ? you don't need my answer. 2019 will have to improve else l'am off.Hate writing negative reviews but could not contain myself.”

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Posted 5 years ago

“Tried to order a piko train set on line. Put in my basket yesterday but tried to pay for it only to find its been removed and the price has gone up. Tried several times to contact the company but just left on hold constantly. Very disappointed. Have since ordered from another supplier”

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Posted 6 years ago

“Very poor, ordered some Hornby locos on pre-order - one i was advised was shipped twice when it wasn't, aother i was told was out of stock yet they shipped one to me from eBay that was ordered afterwards. The third one i cancelled as would be waiting months for new stock and given they shipped to other customers who ordered at the same time (i know 2 of them) chances of it arriving is low - perhaps as it was ordered on the discount voucher. Shocking stock control and total lies”

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Posted 6 years ago

“I gave bought on more than one occasion and found everything at a first class service from ordering to receiving my goods .”

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Posted 6 years ago

“Shockingly bad services. received a Dragon 1/35 german tank kit today and the package was totally crushed. The kit was wrapped in a thin layer of cardboard and i use the word cardboard very loosely which did not encase the whole kit the ends were not covered at all, then the parcel was wrapped in a black plastic postal bag. On opening the kit it resembled as if someone had walked on it. When i contacted them via email/NO PHONE NUMBER CAN BE FOUND FOR JADLAM i had a response asking if i would like a £3.00 discount which i find beyond insulting.I have used this company 3 timers in total and this will be the last. Once they have your money they have no duty of care as to how your item arrives. The kit by the way is so damaged that it has gone in the bin.NEVER,NEVER AGAIN WILL YOU HAVE MY HARD EARNED MONEY.”

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Posted 6 years ago

“Very quick respons to my orders both in terms of delivery and service also a very good price ,most satisfied would and have bought from them before,Excellent thank you . Billy Holden”

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Posted 6 years ago

“fast despatch times, reasonable prices, well packed parcels, good comms and 1st class service”

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Posted 6 years ago

“Very poor customer service - buyer beware! There are many better websites out there that will treat you properly. Customer service reps very rude, and unhelpful; going through a refund process for a cancelled order at the minute; can only hope to see the money sometime soon as their service staff don't seem to want to say much!”

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Posted 6 years ago

“Excellent service. Very helpful. Very competitive pricing with good offers at various times of the year. Recommended.”

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Posted 6 years ago

“The price was good, the service was fast, the website worked well and I liked the feel of the company. They were very helpful!”

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Posted 6 years ago

“BEWARE OF THIS COMPANY. Ordering and delivery was straightforward. BUT after unpacking the track on Christmas morning one of the supplied cars was faulty and did not work. As a result, we had very disappointed 6 and 8 year old children. That was bad enough, but the company's response is the more worrying issue. The only after sales care is via an emailed enquiry form. No telephone contact number is provided on the website. Having completed the enquiry form yesterday, providing details of the faulty product / order number etc, I received a short email today in which Jadlam effectively seeks to wash its hands by suggesting I re-direct my enquiry to the manufacturer! Clearly, as the retailer/supplier, Jadlam is legally obliged to replace the item or provide a refund, but they clearly have no intention of doing so voluntarily. I would strongly urge you to avoid this company which, at best, is ignorant of it's legal obligations under consumer law or, more likely, simply chooses to ignore consumer's rights and the law relating to faulty goods.”

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Posted 6 years ago

“We paid £ 659 for a Scalextric layout on the 19/12/17. We received the item on the 21/12/17 in a large box of many items without a packing list. We accepted the item in good faith that it was complete. On Christmas day we assembled the track only to find that several pieces were missing which rendered the item useless. This caused our family considerable distress. Whilst the quality of the item from Hornby was excellent the lack of professionalism from Jadlam is unforgivable and although I have used this company in the past I can no longer recommend them. Both I and my children are very disappointed.”

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Posted 6 years ago

“Great service. They keep you informed at all times. A superb company to deal with.”

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Posted 7 years ago

“Always good prices and a very prompt service. Good customer back up”

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Posted 7 years ago

“So easy to use website. Product arrived earlier than expected. Definitely use them again.”

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Posted 7 years ago

“Very fast and efficient. Great value for money and a huge stock to choose from. My go to shop for all Scalextric and model supplies.”

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Posted 7 years ago

“The items I bought were both at very competitive prices and were delivered free after only a few days. Excellent.”

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Posted 7 years ago

Jadlam Toys & Models is rated 3.1 based on 42 reviews