“Made the mistake of ordering before reading the reviews. They did reply to one email stating my order was on its way....which it clearly wasn't. This is a dodgy company. As such I have contacted Caerphilly trading standards to inform them.”
“Emails ignored, Facebook posts deleted. Never order from this place you won’t get the product and will only get your money back claiming via PayPal or your bank!”
“Over 5 weeks and still no item avoid avoid avoid brutal I’m so angry that they get away with this stealing money from people online and refuse to answer emails jokers”
“Ordered around 2 weeks ago, still haven't received my items. Sent various emails to get no reply and no contact number to call them, customer service is non existent.
Avoid buying online off they guys, theres alot of reviews saying they haven't received they're orders.”
“Where do I start????
I have been a loyal customer with Jayswax for well over 2 years now and have probably spent in the excess of over £400 within that time.
Last time I ordered car cleaning products the delivery time was about a week.
On 2nd March I placed another order which still hasn't arrived.
I have chased the issue with an answer last Monday stating that the waxes was made to order which wasn't stated on there website.
I asked for my money back through a message on Facebook which wasn't replied too.
I am now claiming my money back through my bank and now going to be using another company which look after their customers.
Poor customer service which state on the top of there website saying delivery 3 working days.”
“I never received my items. It would appear this company has gone down the route of taking people’s money and not sending there items.
Don’t use this company your items will not arrive”
“never received goods. scam!!!!!!!!!!!!! don't buy anything .
they dont answer email and have no nr to call
SCAM!!!!!!
STAY AWAY
lost my £
unbeleivable”
“My friend has been waiting 2 weeks now for an order, he has been messaging them to little/no reply. Been commenting on their facebook page to see if anyone else has experienced this and all they have been doing is deleting the comments so it doesn't make them look bad i suppose, and have now been removed from commenting on posts. The after sales with these people is terrible. Still not receiving any updates of the order. Just be careful if you order with these people and it doesn't come on the specific date it says, be ready to not get any help tracking it down.”
“Customer service bad ,you will never know ur order is shipped or not until you receive. They update their Facebook all the times,but don't reply ur inquery”
“Almost whole order that was sent was wrong some contact with Jason but then ignored until I set up a case on pay pal! Had I not have paid via PayPal I think I would have lost my money”
“Exactly the same as the other reviewers....money taken immediately, goods never supplied, emails totally ignored. Am going through Credit Card company to make a claimback, and will be reporting to Trading Standards, and possibly to Police, as fraudsters.”
“Should have researched the company first as it’s normal for me to avoid any online seller that doesn’t publish a telephone number.
Mine is identical to the other reviews, placed an order after receiving an inducement to a discounted offer, made payment then........nothing!
No emailed confirmation, no shipping details, no receipt, no tracking info but they definitely took my money!
After a week with no delivery checked my JaysWax account which showed ‘processing’.
Contacted the company the only way possible by email requesting an update but have had no reply to my 3 emails.
Disappointing that organisations like this exist, it’s a sloppy, unprofessional and ultimately fruitless exercise in business.
Really JaysWax should pack up, get a 9 to 5 and stop wasting people’s time.”
“Absolute joke. Ordered products, no communication. Been over 3 weeks and nothing. Email and phone numbers do not work. Eventually mailed me back on ebay. Tried to tell me he had not recieved my order! Scammer avoid!”
“Ordered, never received the products. Zero response to emails. Had to get my money back via PayPal who where not able to get any response from them either!”
“Placed an order nothing received , emailed and contacted on Facebook no response , no contact number to call anywhere . I am going to have to go through pay pal to try and reclaim my money”
“VERY BAD COMPANY. WILL TAKE YOUR MONEY AND DELIVER NOTHING!
Order place on the 3rd April, money taken from me straight away. Email received confirming my order.........a week passed with no delivery. Checked website and no number to call and no clear way of speaking to someone or making contact to check status of order. 4 emails sent over the following 2 weeks asking for an update and no response to any of them! 3 weeks and still no order, found the on FB contacted them. Finally a response, but just to say they are tracking my parcel. Repeated that it has been so long I just want a refund, asked for my PayPal details, which I gave them, and still no refund received. Now a month down the line and still nothing! Although I placed a small order no company should be allowed to operate and be so unprofessional and just rob people of money and not provide a service!
VERY BAD CUSTOMER SERVICE, SUGGEST AVOID AT ALL COSTS. WILL TAKE YOUR MONEY AND RUN!
Will be reporting them to trading standards for very appalling business practises! Should have a minus star rating for experience level because do not even deserve 1 star!”
