Kosherwine.com Reviews

Name: Kosherwine.com
Rating: 4.64

4.6 Rating 2,101 Reviews

91 %

of reviewers recommend Kosherwine.com

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Metrics

4.6

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1-866-567-4370

Email:

help@kosherwine.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great wine, super service, wines arrived almost next dat”

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Posted 7 years ago

“Easy too order”

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Posted 7 years ago

“Great selection, pricing & shipping included....delivered in record time!”

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Posted 7 years ago

“As always the service was efficient and timely. the order was received the next day. One can't ask for more.”

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Posted 7 years ago

“I ordered three cases of wine. Less than an hour after, I realized that I had ordered the "wrong" wine and immediately called and spoke to someone who "guaranteed" me there was no problem, that the order was cancelled. The person was wondering if I could order the "right" wine while on the phone with him; I said that I did not have that info at my fingertips, but would be ordering it myself (I have ordered from you before and am familiar with the website). Which I absolutely intended to do. Two or three days later, I received an email from UPS with tracking information on the wine I had ordered (and cancelled!): it said something to the effect, "wine returned to vendor". At this point I get on the phone again and ask for a clarification and I am told that they will refund me but may charge me a restocking fee! I replied that this "dishonest" since it was impossible that the order had been processed in less than an hour, when I had called to cancel it. At this point I decide to wait before ordering the "right" wine to see if in fact I would be refunded as initially promised. When I checked a few days ago, I discovered that you charged me an outrageous $40.00 fee - supposedly for restocking! Look, I know business need to make money, but there are better ways than stealing from reasonable and responsible customers! All you needed was to tell me in the first place that you would be charging me a ($40) restocking fee...and I probably would have kept the wine. I am, however, appalled by the dishonesty and lack of integrity of your operation. In the end, I never ordered the wine that I needed and, frankly, may never order from you again! Of course, that depends on you. At this point, do the right thing and credit my CC with the $40.00 fee that you charged me unjustly! Thank you!”

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Posted 7 years ago

Hi Antonio, Thank you for taking time to write a review for us. I apologize for the misunderstanding, but I do want to clarify on a couple things. This time of year right before the Jewish High Holidays is our busiest season of the year, with a fast pace in the warehouse to get all orders out as fast as possible unless otherwise noted on the comments section. We did actually process and complete this order within the a half hour of receiving it, and sent out with UPS. We received a contact from you after the fact, when labels and shipments had been created. We incur considerable fees from the carrier in order cancellation/ returns, in addition to the labor involved and the packing material we have to throw out. Again, I am sorry for the misunderstanding, but understand it's not penalty, but a necessity for losses incurred. If you do wish to place an new order with the right wine, then we will be happy to give you a promo code to offset that cost. Shalom, Yosef at Kosherwine.com

Posted 7 years ago

“did not make me happy”

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Posted 7 years ago

Hi Sion, Thank you for taking time to write a review. Would you be able to clarify in greater detail any issues with the order? Feel free to contact us at customerservice@kosherwine.com. Thank you!

Posted 7 years ago

“I'm impressed with their wide selection of wines especially ones from Terra di Seta that are hard to find in the USA. (I went to their vineyard in Italy last summer and felt in love with their organic wines). What can I say about their delivery? I must admit I was worried that 12 bottles might break during the delivery but they came out intact! Kol Hakovad!”

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Posted 7 years ago

“Good prices, prompt delivery”

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Posted 7 years ago

“Delivered my wine”

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Posted 7 years ago

“I never got the box of 12 bottles ordered previously. UPS just notified me (delivery was to be today) that the merchandise was damaged and that they are sending the remainder back to you. They will perform an investigation and you will need to settle with them. I have been charged for the wine of course. Since it will not be delivered, I am cancelling the Master Card charge on my account. I am not reordering now as the wine was needed for the upcoming holidays. I will purchase wine locally--not enough time for shipping!”

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Posted 7 years ago

“Shipment arrived quickly and completely in tact... Good variety.. well pleased....”

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Posted 7 years ago

“great service and great selection of wines.”

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Posted 7 years ago

“Thought I was getting a great deal on Galil wine. Splitting a case with a friend, you can imagine the shock when I opened the case and saw the bottles were half size (375ml). It had not occurred to me that such a thing existed. Wanted to have bottles to bring to parties and give to friends, but I'd be embarrassed to bring these.”

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Posted 7 years ago

Hi Jerry, First, thank you for taking time to give us some feedback. Sorry to hear of the disappointment, but we do sell the mini bottles to provide for variety in selection. Our website does state on the product page that the wine in question is a mini 375 ml mini. I understand how that can be overlooked, however, and I will happy to personally assist you with any order in the future. I also wouldn't feel bad with these, they have many pros, such as not having to open a whole bottle that may not be all consumed at once. Best, Jared

Posted 7 years ago

“Everything was good (didn't try the wine yet 😀)”

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Posted 7 years ago

“The wine arrived safely.”

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Posted 7 years ago

“The selection at Kosherwine.com is wonderful, and the customer service was excellent. Our wine arrived quickly, within a well-packed box. There is no doubt that we will purchase again and again.”

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Posted 7 years ago

“Awesome wine, reliable delivery times!”

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Posted 7 years ago

“Great wine! Great prices! Great service!”

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Posted 7 years ago

“This was my first on-line wine order experience. The communication was clear, delivery was prompt and the pricing was good.”

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Posted 7 years ago

“The wine arrived in a timely manner as promised. The selections were also as promised. It is exciting to be able to drink wine from wineries in Israel. We are glad to be able to show support for Israel in this small way.”

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Posted 7 years ago

Kosherwine.com is rated 4.6 based on 2,101 reviews