Kosherwine.com Reviews

Name: Kosherwine.com
Rating: 4.64

4.6 Rating 2,100 Reviews

92 %

of reviewers recommend Kosherwine.com

Company Reviews

Metrics

Info

4.6

Based on 2,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Kosherwine.com:

Welcome to KosherWine.com! Since 1997, people like you have been turning to people like us to save time, money and energy ordering their wine online. We're proud to have the largest online selection of Kosher Wine with over 1,000 wines, including our private label and exclusive import lines. With over 40,000 happy customers, and 900+ 5-star reviews, your satisfaction is guaranteed. We ship to all states in the US, except for AR, KY, MS, and UT. Cases of 12 bottles, or orders in increments of 12, qualify for FREE ground shipping!

Visit Website

Phone:

1-866-567-4370

Email:

help@kosherwine.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have unsubscribed. Don't dare e-mail me with "just a quick question"!”

Helpful Report

Posted 4 years ago

“my order was not delivered. The UPS delivery (or other) is expecting me to be at home without prior notice. This is impossible. The shipment should be left at the package room, and if not should be tuned.”

Helpful Report

Posted 4 years ago

“Not what it used to be. Bad experience will not buy again. They charged sales tax without letting me know of a brand new policy. Also by mistake they duplicated my order. So now I’m busy with it. I put it out for pickup, it got a little wet, FedEx wants me to repack it... there’s no reason for all this aggravation as I saved no money at all!”

Helpful Report

Posted 4 years ago

“They sent the wrong items, they are ignoring my emails. I am now left with something I did not order and do not want. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Sent the wrong item, emailed multiple times to return, they completely ignore. I am now left with a large order I do not want, and is not what I ordered.”

Helpful Report

Posted 5 years ago

“I placed one order three years ago - and the spam won't stop. The "unsubscribe" button doesn't work, despite responses assuring me that I'm unsubscribed. It's surreal and nightmarish. Order only if you want to receive emails forever. I called, the owner got mad at me, and then assured me that he would unsubscribe me. He didn't. I sent a letter by US mail and the marketing director emailed me to assure me that I'm unsubscribed. I received more spam. I emailed him back and he fell all over himself apologizing for the spam. And, like a bad, joke I got another email from Kosherwine.com.”

Helpful Report

Posted 5 years ago

We apologize about the frustration with this issue. You have been permanently removed and blocked from our marketing emails, so you should no longer be getting our emails in the future. Have a nice day!

Posted 5 years ago

“Order a case on January 17, 2019, I have not received a tracking number,return phone or email as of yet. However, after watching in horror how bad the customer service and shipping is I thought, wait a sec, I already ship good for a living and have had zero complaints, I will just complain to Gilgal wines on how badly kosherwines.com is destroying the Gilgal name, then order direct from every wine brand they carry and sell kosher wines myself!! No joke, I’ve already put my assistant to work on the website. Adios kosher wines.com, I will do the job you do now only way way more efficient than you. :)”

Helpful Report

Posted 5 years ago

I apologize for the experience that you have had so far. Since you are located in Texas due to state laws we have to use the state approved shipper LSO. It takes 8-14 business days to be delivered. Please let me know if you have any additional questions that I can answer

Posted 5 years ago

“They did not have the bottles I have ordered and they came up with excuses that they cannot ship to Alabama, even though the address was of a registered wine shop. Even despite that, I have yet to receive the refund.”

Helpful Report

Posted 5 years ago

“Order 2 weeks ago and though I did receive a quick response the day of my order, I have not been able to get a hold of anyone in the last 10 days. 800 number is out of service and emails go unanswered.”

Helpful Report

Posted 6 years ago

“Really horrendous customer service! I placed an order for 24 bottles of wine and paid in full. Eight days later, having heard nothing, I e-mailed kosherwine.com: “Oh, 2 of the 24 bottles were out of stock, so we didn’t process the order.” Really? I asked them to substitute 2 other bottles, and they sent 12 of the 24 bottles...too late for the event for which it was intended. I don’t know if the remaining 12 bottles will ever arrive.”

Helpful Report

Posted 6 years ago

“Still waiting for a refund for 3 weeks. Short sent my order, advertised wine they didnt have, and still have not refunded my money!! If you dont have the product then you need to refund the money. This is not how you do business.”

Helpful Report

Posted 6 years ago

“usually I have no problems with deliver. This time I did not receive an email to let me know that my shipment was delayed by a week. No one returned my calls. I finally received an email after calling to let me know shipment was the next day. I wasted an entire week staying home awaiting a delivery that did not show up. Someone should return phone calls. Very disappointed this time.”

Helpful Report

Posted 6 years ago

“I still have not received my order, altho i got a tracking # which says my package as not even shipped since a week ago. I’m growing frustrated, as this was my first time ordering from this site and i was excited to have found a site that had the wine i was looking for and looking forward to receiving my order. But...it all has since turned to disappointment.”

Helpful Report

Posted 6 years ago

“I ordered wine and it never came I called customer service and they said it was going to be delivered soon and it wasn’t. Had to cancel my order and get a refund it was a very bad experience”

Helpful Report

Posted 6 years ago

“They failed to deliver my entire order, leaving me without wine for passover, and then had the nerve to "fine" me for the delivery failure, and not give me a full refund, although I was home all day to receive the order.”

Helpful Report

Posted 6 years ago

“I never got my order”

Helpful Report

Posted 6 years ago

I am sorry to hear that you had an issue with your order, please give us a call and we will try our best to figure out what happened and how to assist you. Thank you

Posted 6 years ago

“Both bottles were shattered upon arrival. No fragile label anywhere, to indicate that the contents could be broken if not handled cautiously. What’s even worse is this was a Mother’s Day gift! I plan on calling tomorrow to express my disappointment.”

Helpful Report

Posted 6 years ago

“I am waiting for my order for a long time and they do not send me anything 😡”

Helpful Report

Posted 6 years ago

Hi Ruth, Sorry to hear that the order has not arrived yet, although upon checking the tracking it looks like this was damaged in transit. we can have a replacement sent out for you asap. We will PM with details. All the Best, Kosherwine.com

Posted 6 years ago

“Hi, This is ridiculous. There should be a way to pick up the shipment from the UPS location. You sent an email suggesting my family to be on lookout Who can spend a day on a “look out”? Last night UPS came to the house at 8pm!!! Then they promptly retrieved. We have a house video security recording. If we miss the shipment today, and there is no pick up option, You can have your wine back and reimburse us for the order. I count on your support. Leonard”

Helpful Report

Posted 6 years ago

“Buyer beware. I ordered. I paid. I waited. I emailed requesting shipping info after a week or so. I was provided a tracking number that did not worked with any of the major carriers so I emailed them again. They provided a link to some unknown carrier but the tracking number showed nothing. A month later NO ORDER. So I emailed them and threatened to do a chargeback if they did not deliver my order by that week. I now received an email telling me that their shipper does not deliver to my address. Really?! I sell the n Ebay and if I tried to create a shipping label using a zip code that the carrier does not service l, they will not let me create the label. This company wants me to believe that the carrier accepted the shipment and sat on it for 4 weeks and then realized that then don’t deliver to my zip code? Riiiiiiiight.”

Helpful Report

Posted 6 years ago

Kosherwine.com is rated 4.6 based on 2,100 reviews