Kosherwine.com Reviews

Name: Kosherwine.com
Rating: 4.64

4.6 Rating 2,103 Reviews

91 %

of reviewers recommend Kosherwine.com

Company Reviews

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Metrics

4.6

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1-866-567-4370

Email:

help@kosherwine.com

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Kosherwine.com 5 star review on 14th April 2022

HG From North Carolina

Kosherwine.com 5 star review on 29th December 2019

Anonymous

Kosherwine.com 5 star review on 7th March 2017

Raymond Bouska

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Disappointing Experience!!! I strongly advise caution before purchasing from this business. Unfortunately, my experience was frustrating and deeply disappointing. After placing an order and being charged, the company decided not to ship, claiming my order was flagged as fraudulent. I reached out and offered multiple forms of verification to prove my identity and confirm the legitimacy of my order, including the option to use a different credit card. Despite my efforts, I was met with dismissive and disrespectful responses. On several occasions, my calls were abruptly disconnected without resolution. This has been the most challenging and unpleasant online shopping experience I’ve encountered. I sincerely hope the company re-evaluates its approach to customer service and fraud prevention, as no one should have to endure this level of frustration simply for trying to make a purchase.”

Helpful Report

Posted 3 months ago

“My experience with Kosherwine was incredibly disappointing, and Greg Aubrey played a significant role in that. From the very beginning, there were issues that could have been easily resolved, but instead, I was met with poor communication and a lack of accountability.”

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Posted 5 months ago

“I ordered 25 bottles of wine, which were not delivered and I did not get my money too. I cannot contact anyone. The line is always busy.”

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Posted 1 year ago

“I placed an order, which was easy to do, I had high expectations of a good experience. The day before it said processing, yet it said to be home Weds. No delivery Weds when asking them for help they said it was my problem to deal with the shipper. I then researched with the shipper, the shipper indicated label was created and not picked up, and this in the evening of the delivery date. So then I checked my credit card, and they already charged me. When challenged to see when it will ship, they replied they canceled my order leaving me in bad shape when expecting the delivery. I hope I see a refund. Their business practices are questionable......please be careful when ordering.”

Helpful Report

Posted 2 years ago

“Wine arrived hot! Second attempt to deliver (1st time, we waited till 6pm and then left. UPS arrived at 6:23 pm) came midday. Bottles we're hot. Delivered to 5th floor condo so box must have been in hot truck or outside in the sun at UPS”

Helpful Report

Posted 2 years ago

“I bought a case of damaged lables and more then 1/2 were sweet or semi sweet and 1/2 I could have bought at regular price for under $15. This is definitely not worth $199.”

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Posted 2 years ago

“I requested a delivery date to coincide with a birthday. They assured me that could be done and then shipped it out 2 weeks early. Clueless and will never patronize them again!”

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Posted 3 years ago

“Horrible Taste (like vinegar)”

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Posted 3 years ago

“Case integrity for shipping is unsatisfactory. This has now happened 2x. My case almost burst open from the bottom and had to be reinforced for storage. I have not had this issue with other wine vendors.”

Helpful Report

Posted 3 years ago

“1. Three times I asked that my order not be delivered on Saturday -- again I returned form Synagogue to find the boxes left unattended at key door. 2. NY law requires that a person over 18 accept wine delivery. Kosherwine.com leaves the wine unattended without anyone present to accept it. This is illegal for the sender I don't know if it is also illegal for me, the recipient. 3. I never received a response to previous complaints on both these issues -- this complaints were made in a chat or similar, now it's time for a more public comment.”

Helpful Report

Posted 3 years ago

“Delivery process is awful. Kosher wine/UPS expects you to leave work and stay at home. No schedule for delivery time window (requires signature). 3 attempts with a short-ringing phone from a blocked phone number (one on Shabbat).”

Helpful Report

Posted 3 years ago

“I ordered the Cyber Monday Premium box for $304.99. It said the value was $402.88 when I received the box and checked the value of each bottle on kosherwine.com the total came out to $288. I feel taken advantage of.”

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Posted 4 years ago

“no thank you”

Helpful Report

Posted 4 years ago

“The apparatus broke after less than a dozen uses”

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Posted 4 years ago

“The cork bottle remover broke after three weeks of us. Less than a dozen uses. The cork screw simple broke off from the inside of the apparatus. It is a great idea but really poor quality construction.”

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Posted 4 years ago

“I don’t know where it was delivered to but it is not here!!”

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Posted 4 years ago

“Explicitly asked for delivery to my apartment. Instead left it at apartment mail room, didn't get me to sign for it, and did not even notify me of delivery Will never deal with you again A. Hammer 3012792549”

Helpful Report

Posted 4 years ago

“Very poor service and overcharge for the wine”

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Posted 4 years ago

Hi Michael, thanks so much for reaching out about your experience. I'm so sorry you didn't get the standard of service that we try to hold ourselves to. Is there anything that we can do to make things better?

Posted 4 years ago

“I received only 1 of the 2 cases I ordered.”

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Posted 4 years ago

Thanks so much for letting us know! Apologies for the delayed response, but I want to make sure you get the rest of your wine as soon as possible. Do you mind sharing your order number with me so that I can look into it personally?

Posted 4 years ago

“Wrong wine”

Helpful Report

Posted 4 years ago

Kosherwine.com is rated 4.6 based on 2,103 reviews