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JCPenny Reviews

1.8 Rating 651 Reviews
C
Happiness Grade
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Phone:

ph:+1-972-431-4446

Email:

rkeller@jcpenney.com

C

Customer Service - Average

61.40%
Industry Average
I Pisha M. Jones Is Very Pleased With JCPenney's Store Service. I Love Shopping At JCPenney's Store. The JCPenney's Sales Ladies Tiffany And AsharieTreats Their Customers Very Kind And Well. JCPenney's Customer Pisha M. Jones!
posted 3 years ago - PISHA M. JONES
I recently posted a complaint and recently was contacted by JC Penny. They were efficient and courteous. They rectified the problem and I give them credit for this. It shows that not all big corporations are the same. I would shop here again unlike Nordstrom that demonstrates terrible customer service.
posted 4 years ago - Mark M
Emailed back and forth with customer service asking first to have them just send the parts to me (no, you'll have to return and reorder) then asking them to just reimburse me and let me buy my own (no against company policy).
posted 5 years ago - Anonymous