JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased shoes on special online. Took me three or four times to follow up with customer service. Three and half weeks later they said shoe got lost in transit and they can't replace as they have none in stock. No communication what so ever!! Terribly unprofessional, obviously trying to cover up a mistake. AND will not receive refund in time for Christmas so I can purchase elsewhere.”

Helpful Report

Posted 5 years ago

“Ordered three weeks ago. Still waiting. Went into store didn’t have a clue. Been trying to ring customer service can not get through to them. Won’t even get my presents in time for Xmas. It Xmas eve 2mrw. Waste of time and so disappointed. Never again. Ordered things from MandM direct online on Sunday morning got delivered Monday (Next day)Excellent service. Never paid extra for delivery. So people do not order from JD SPORTS!!! Awful company”

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Posted 5 years ago

“Waited 2 weeks for e-gift cards for a Christmas gift. Still haven’t received them and it’s Christmas Eve tomorrow. Really sucks.”

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Posted 5 years ago

“What’s Happened JD!? Customer service has always been poor in store with the pool of young adults you employ who clearly aren’t trained properly in customer service, but now your online ordering is disgraceful. delivery fulfilment is shocking along with just trying to get a problem resolved all being impossible and so frustrating!! You should be ashamed of yourself as a business. It’s always sad when news reports of another retailer shutting. I would not be surprised if it’s you next!! You don’t deserve customers...I will never spend my money with you again.”

Helpful Report

Posted 5 years ago

“Bad customer service ever. DO NOT BUY FROM THEM EVER”

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Posted 5 years ago

“Absolutely disgusting service Will never use them again Cant get anyone to help you and waiting over 3 weeks for a delivery with no advise”

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Posted 5 years ago

“The worse company I've ever dealt with You just keep getting messages saying they need more time and never get them to answer the phone I have been waiting 3 weeks for a delivery with no advise !”

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Posted 5 years ago

“Bought a FULL PRICED shoes. Took forever to arrive. And when it finally got delivered, the shoe box arrived ripped and torn with sticky tape all over it. Wrote a feedback to their service centre, the response I got was ‘thank you for enquiring about your returns’. No sorry or no nothing.”

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Posted 5 years ago

“this Website sucks. They sell fake stuff. Didn’t even get my air max 200’s. That’s crazy to me. Don’t use this website please for me. You won’t get what you want. They steal money. And they don’t even give you your stuff. Be my guest to use if you wanna waste $140 on some shoes you don’t even end up getting.”

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Posted 5 years ago

“Diabolical customer service, very lengthy wait ended up hanging up First order with them and already 4 days late and still waiting”

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Posted 5 years ago

“I ordered 6 hoodies and 2 pairs of runners costing €515 only received 6 hoodies ..received a refund for 1 pair of runners ...no email to say they out were out of stock ..no correspondence about the other pair ..JD still have 120€ of my money sent 2 emails and have tried to ring 7 times today ! Also no receipt provided !”

Helpful Report

Posted 5 years ago

“Appalling. Sent the wrong size trainers twice. Meant two trips into Cambridge. Didn’t stand by the online price for the product when I tried to reorder. Paid the extra money and still delivered the wrong size product. They are useless”

Helpful Report

Posted 5 years ago

“Terrible customer service. I ordered a pair of shoes online in size 6.5 from their website. Delivery was quick but they sent a size 6. I foolishly thought I would go in to the shop and simply exchange the product. No not that simple I was informed by the manager that I couldn’t have the shoes in that size at the price I paid because they were classed as an adult size so I would have to pay a further £30 to reorder the size I wanted. I argued the case that they should supply the product that I ordered at the price I paid. They offered a full refund. I decided that as it’s getting close to Christmas that and as this item is a present for my son i decided to suck it up and pay the additional £30 and reordered in the shop. They were apologetic and gave me a £10 voucher which I have yet to receive. The delivery was again quick but again they sent the wrong size, now a 7.5. I rang the customer help line and they apologised and said it was unacceptable and that they would ring back. They didn’t. I rang again and they apologised again and they said I should order a new pair and get a refund, I went to order and now they are out of stock. So I have now ordered from Nike direct. To summarise I have learnt that their apologies are empty. Don’t trust the price or the sizes on their website. A £10 voucher is not going to cut it when factored against the cost of petroleum and parking in Cambridge. Most of all the time wasted just trying to buy a pair of trainers is ridiculous. What should have been a simple transaction has been turned into a marathon. Next time I will definitely shop elsewhere. Sorry JD sports appalling customer service.”

Helpful Report

Posted 5 years ago

“Made an order over 2weeks ago and still have not received it. Tracking number dosent work online, cant get through to anyone by phone. Very bad service.”

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Posted 5 years ago

“Ordered a track suit and received an email to say it was on the way and never received it and couldn't contact anyone . Wouldn't recommend it and see I'm not the only one bad service. Will Never be shopping with them again”

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Posted 5 years ago

“Delivery did not come on time. No idea where my parcel is The tracking system says still with courier for past 2 days? Not satisfied Will not order from JD again”

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Posted 5 years ago

“Great product and quick delivery”

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Posted 5 years ago

“Super fast delivery with top quality products! Managed to kit our 2 kids out for our trip to America using their sale and everything is top notch!! Can't recommend enough. Outstanding!”

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Posted 5 years ago

“I recently purchased a North face jacket for my son. This jacket was a £180.00 and after the first time I washed this jacket,all the feathers have washed out of it. The jacket now looks like a cheap piece of material. Please do not buy this jacket,it is a waste of money. Never again will I buy this type of jacket from jd sports.”

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Posted 5 years ago

“Great products,great prices,great staff”

Helpful Report

Posted 5 years ago

JD Sports is rated 2.1 based on 1,345 reviews