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JD Sports Reviews

2.1 Rating 1,341 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Jd sports is a absolute shambles and I have learnt my lesson shopping with them, so my advice is do not shop with jd sports.
Helpful Report
Posted 3 years ago
Order trainers 50 days ago 19th November, Jd told me on the me on the 26th December Hermes have them and Hermes saying they haven't received them so where are they? 50DAYS!
Helpful Report
Posted 3 years ago
Since my order was placed gone 24 days. And the parcel still at warehouse. Support sad it is ok, please wait. OK. If JD has problems with delivery, please write this before sell something.
Helpful Report
Posted 3 years ago
Buyer beware I returned an item on 17 December and received confirmation it had been received back from the courier on 18 December and I would receive a refund in “10 working “ days. As of today and numerous emails, they appear to have lost the item their end and I’ve been told I will have to wait at least another 14 days while they try and track it! If it’s lost their end why should I have to wait for a refund. I have looked online and found others have experienced a similar issue trying to get a refund too. An absolute disgrace from what I’d thought was a large reputable company. Take note and beware before using this lot for your purchases, I would give 0 were that possible!
Helpful Report
Posted 3 years ago
Online shopping and customer service is a complete waste of time Will take your order and money but don’t send items I had it last year where items never came after 2 weeks said where out of stock I may be silly but ordered from them again give you a delivery date doesn’t turn up when you ring add 2 days to delivery have now done this 3 times ,I am waiting for them to tell me items out of stock now By all means you shop very good but online a waste of time
Helpful Report
Posted 3 years ago
Appalling. Don't bother ordering online. I placed an online order on the 8th December. I phoned on the 15th just to check everything as I had not received a confirmation email- I was told everything was fine and I would have GUARANTEED Christmas delivery as I had placed my order before the 9th. I was then informed on the 20th December that my item, which they had happily taken money for on the 9th, was not actually in stock. I have no issue with items not being in stock, what I do have an issue with is it taking 12 days to tell me this, leaving no time to source an alternative before Christmas. The same has just happened to my brother-in-law.
Helpful Report
Posted 3 years ago
Online shopping JD Sports WASTE Received wrong item. Spent an hour to solve the riddle how to return it + plus I had to pay for return. JD Sports WASTE
Helpful Report
Posted 3 years ago
The item received is unacceptable and is nothing like i expected. It is damaged and dirty, the whole white strip on one of the trousers legs is covered in brown dirt marks. It doesn't even come in any packaging like brand new unworn items are supposed to, and was just left tangled up in a plastic delivery bag. I don't even want to get started on delivery times, i understand that delivery's take longer during this time of year but this is still unrealistic for a delivery to take up to 2-3 weeks taking into account that i have paid for my delivery.
Helpful Report
Posted 3 years ago
I ordered a pair of trainer for my son they arrived today and there was only one shoe in the box!! Now I have to find a collect point return them and wait 14 days for a return. Complete waste of time. And have to wait 14 day to be able to order any other trainers. Will not be using jd again!
Helpful Report
Posted 3 years ago
Placed a fairly expensive order with this company and it was two of the same item. Only one arrived. Went through all the hoops and print outs. After WEEKS of back and forth via email I was fed up. I never write reviews but I was so burned I had to write this. Terrible customer service. Buy cautiously from here.
Helpful Report
Posted 3 years ago
Ordered several items for my grandson for Christmas allowing approximately 3 weeks for delivery. I then received daily emails informing me that my items were being processed, I then received an email just before Christmas informing me that the items were out of stock. The only item to arrive were dirty shop soiled socks. Terrible service, never again.
Helpful Report
Posted 3 years ago
The salesperson was great but the manager ruined the experience. I was screamed at and threatened just because I asked for a smile. I appreciate service with a smile, it makes the experience nice. But this manager openly said’ I don’t have to smile’ and chose to call security on me after I spent over 100.00 on shoes. I was truly saddened by this manager but other staff members were kind.
Helpful Report
Posted 3 years ago
Placed order 23/10/2020 for adidas gazelle ,selected to pick up from post office i went over 5 times not there made me fill in online form they kept changing details they required they was emailing me early hours off the morning they would not look into it over 20 emails they sent me a photo saying I signed for them it was DHL but DHL do not deliver to post offices ??? So I called the shop the post office was located in they was there on the 17/12/2030 almost 8 weeks later the shop didint accept DHL delivery’s but somehow was left there JD USED THE INCORRECT DELIVERY COMPANY these was a birthday gift for the 28/20 the box was destroyed they offered £5 gift voucher they was horrible to me basically playing games because they thought idd collected them I traced the trainers to the shop not them they didint care at all
Helpful Report
Posted 3 years ago
As with all recent reviews shocking that purchasing on the 10th December had no concern that we wouldn't receive by Christmas ...cannot get any answer from their Customer Service ...please rename as there's NO SERVICE. Shocking handling of customers this will rightly damage any reputation they have left.
Helpful Report
Posted 3 years ago
Would put no stars if I could Would put no stars if I could ! Christmas ruined for my kids! Ordered expensive trainers etc and no show! Even before the Christmas delivery cut off time. Waiting 5 weeks for my stuff (kids presents) to then receive an email today (Boxing Day) saying they have cancelled it all and will refund me in 3/5 days. Absolute shower of s**t!!! Never ever giving these people my money again they need to be fined from trading standards!!! also just to add one of the pairs of trainers they have emailed me (after me chasing them) saying they aren’t getting anymore back in stock until summer! Quick enough to take all my money though. SCAMMERS I’m appalled I think we all need to complain to someone high up they should be penalised for this shambles of a service and false promises they have led me on a wild goose chase !! I am a lot of money out of pocket and missing Christmas presents for my children. JD you should be utterly ashamed I am outraged
Helpful Report
Posted 3 years ago
Would put no stars if I could Would put no stars if I could ! Christmas ruined for my kids! Ordered expensive trainers etc and no show! Even before the Christmas delivery cut off time. Waiting 5 weeks for my stuff (kids presents) to then receive an email today (Boxing Day) saying they have cancelled it all and will refund me in 3/5 days. Absolute shower of s**t!!! Never ever giving these people my money again they need to be fined from trading standards!!! also just to add one of the pairs of trainers they have emailed me (after me chasing them) saying they aren’t getting anymore back in stock until summer! Quick enough to take all my money though. SCAMMERS I’m appalled I think we all need to complain to someone high up they should be penalised for this shambles of a service and false promises they have led me on a wild goose chase !! I am a lot of money out of pocket and missing Christmas presents for my children. JD you should be utterly ashamed I am outraged
Helpful Report
Posted 3 years ago
Wish I could give it ZERO stars. I paid $18 for USA express and 12 days later tracking shows my order hasn’t moved from the date I made it. Customer service is horrendous- they don’t respond to your specific question just sends a standard link that doesn’t help. I am beyond frustrated. If you are in the USA DO NOT ORDER FROM THIS WEBSITE.
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Posted 3 years ago
I will never buy from JD again. Ordered kids trainers paid for next day delivery. 3 weeks later I'm still waiting. Been to Trafford Centre JD sport because there is a huge lack of customer service on the phone in terms that they never answer. Manager couldn't do anything and said I had to contact the number that no one ever answers. Now I've just been told to get a refund I have to fill out a form which I don't have a printer so I can't. Spoke to a someone on the phone very rude, unhelpful, and cocky, told me I need a lesson on using my phone. Avoid disappointment and order elsewhere.
Helpful Report
Posted 3 years ago
Ordered a month before Christmas never received order now being given a refund which will not clear until after Christmas. Never using them again. Strongly advise others to use another store. Pathetic customer service normally automated.
Helpful Report
Posted 3 years ago
Bought items on the 6th December with the promise all items would be delivered in time for Xmas. Tried to chase up the order several times, only to receive an email this morning to tell me all the items have been cancelled due to lack of stock!! Surely you could have told me this in plenty of time so that I could have tried to source the presents from somewhere else. I will never again buy from you online or in your shops. You are a disgrace and I am appalled that you treat customers like this 😫 if you’re thinking of buying from JD Sports, please reconsider.
Helpful Report
Posted 3 years ago
JD Sports is rated 2.1 based on 1,341 reviews