JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been phoning and writing to no help whatsoever. I have 2 orders that are sitting doing nothing. You get told buy 1 person that it will be in store that day. Then your told no its still in the warehouse you have to wait. I have no idea what's going now there blaming black friday. You would think a big company like JD Sports would be organised. I hope this is sorted soon as these are Xmas gifts so come on JD get with it. Merry Xmas or should I say BAH Humbug.”

Helpful Report

Posted 5 years ago

“Please upgrade your payment system and your stocks all the time, I had been trying to buy from jdsports 20 items in one go when I get to payment put all details and click pay, a message appears ‘your payment not made please try again and your cart is still intact’ tried reducing items and do not work tried a single item few times and it did not work , sometimes it says no stock for this product after removing still the same problem payment cannot be made And I was forced to shop from sports direct and payment was made in one go for over 400pound and no issues(if thoughts the card or bank had problem) Thanks”

Helpful Report

Posted 5 years ago

“Ordered accepted and payment done immediately on Nov 10 but after 23 days, the order was cancelled by JD because the stock is unavailable. After another 3 days days we still did not receiving the refund. This is NOT acceptable in this super fast IT world. We are not doing transaction in 1990s we are in the dawn of 5Gs. Please buck up or close down. 😡”

Helpful Report

Posted 5 years ago

“Just been into JD Sports to buy my grandson a football. 20% Black Friday discount not allowed on footballs, although the sign says on everything. Never mind I had 20% with my blue light card but would not allow that either. Said only online. No where on my voucher did it say for online use. SHAME ON YOU JD”

Helpful Report

Posted 5 years ago

“Went to the Brent Cross JD shop looking for some cricket gear...not much in that regard but average selection of sports items in general....staff attitude could be a bit better!”

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Posted 5 years ago

“Love it. Easy to shop and always prompt with the delivery”

Helpful Report

Posted 5 years ago

“Bought jacket on sunday paid next day delivery, called to costumer service every day, different person different story teller, finaly arived today (22-11-19) unwrap with no delivery note, called again costumer service , another story ,now need to drop jacket to any jd store and will wait again 5 days for "investigation 75 pound"”

Helpful Report

Posted 5 years ago

“Very disappointed no email on order. wrong product arrived then it was sent off. Correct product never came back. No efficient customer service. My store had no contact number so I couldn't deal with them went to shop 6 times no joy 6 weeks later”

Helpful Report

Posted 5 years ago

“customer service could be a lot more helpful. Delivery to store is definitely not on time at all and they seem to have no idea when it will arrive even tho it was dispatched ages ago .”

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Posted 5 years ago

“Bought adidas i-5923. Delivered to Sarawak. No problem.”

Helpful Report

Posted 5 years ago

“I have experienced by far the worst customer service I have ever had. I placed an order which wasn't delivered. So they raised a refund and it took them 2 months to refund me and they gave me different stories each time I called saying they they were waiting for Nike to refund them. A week later chasing again they magically said they have been sitting on the email for a week. Finally, I got my refund and they offered a £10 gift card. I am still waiting for it 3 weeks after raising it. Hands down worse customer care ever.”

Helpful Report

Posted 5 years ago

“I brought a pair of nike 270s for myself and my wife and it arrived on time without a problem”

Helpful Report

Posted 5 years ago

“Fast and realabile service great products and super prices quality products and great customer service”

Helpful Report

Posted 5 years ago

“Decent range of products that at least claim to be in stock but delivery and customer service is abysmal. Booking (and paying extra) for a timed delivery slot seems pointless and info on where a missing order might be or when it might appear is non-existent. Why be efficient enough to refund the fast delivery fee ( actually refunded at the exact time the delivery was due - that bit was impressive!)... but fail to do the easy bit and actually tell the customer the order is not on its way??! Prices seem generally no cheaper than buying direct with trusted brands/retailers that have better customer service so I now won't bother taking the risk of using JD Sports.”

Helpful Report

Posted 5 years ago

“Online offer is deceptive, I’ve had 2 identical experiences where JD fail to deliver the item they claim to have in stock. Service is abysmal- eg time-slot postage fee was refunded.. but they did not even bother to tell me they would not be delivering my order, nor do I know if my order actually exists any more! Appalling company.”

Helpful Report

Posted 5 years ago

“Appalling service, customer care. Wrong item arrived at shop. Still waiting 6 weeks for my return product to arrive. No email of receipt given, no shipping details given on order. :(. Teller said shel send back trousers but nothing came back. Went to the shop 4 times”

Helpful Report

Posted 5 years ago

“Order was late theres no communicate with company with customers if there is a issue with order i ordered the next day delivery it came 3 days later”

Helpful Report

Posted 5 years ago

“VERY POOR CUSTOMER SERVICE. ORDERED ONLINE WITH NHS VOUCHER CODE AND GOT CONFIRMATION OF ORDER AND NOT DELIVERED.... OT TAKING ANY RESPONSIBILITY OF POOR SERVICE”

Helpful Report

Posted 5 years ago

“Where do I start.. Wrong orders,wrong sizes,can’t contact anyone of the team on weekends-they source from UK when you shop in Aus and no mention of looooong wait times because of this.. God forbid if a problem with your order arrises-they won’t get back to you before it ships and the returns are just as slow..”

Helpful Report

Posted 5 years ago

“Absolutely useless . Seriously avoid”

Helpful Report

Posted 5 years ago

JD Sports is rated 2.1 based on 1,345 reviews