JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,347 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

JD Sports 5 star review on 18th December 2022

Paul Smith

Anonymous

Anonymous // 01/01/2019

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“Very happy indeed”

Helpful Report

Posted 7 years ago

“Ordered a pair of trainers 12 days ago with expected delivery within 5 days. Shoes have still not arrived, the money is out of my account and no word back from customer service. I literally just want them to tell me what the problem is. If I'm not going to receive it apologise to me nd give me my money back. I want updates on my order not stupid emails advertising sales and other items I could buy. Because I guarantee I will never purchase off JD Sports again.”

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Posted 7 years ago

“I ordered an Adidas tracksuit witch was delivered extremely quickly. A great place to do your online shopping.”

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Posted 7 years ago

“Absolutely rubbish customerservices! After paying £125 for my trainers I choose store delivery thinking would be quicker and easier! I was very wrong after checking tracking updates it showed my delivery out for delivery and didn't get delivered! I had to make a dozen emails to find my delivery had been delivered days before hand. I then received email stating I was to get refund only for it not to arrive when I questioned this apparently system update deleted my message so was so proof and ignored when I offered to forwarded emails. Instead now offered £20 gift vouchers”

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Posted 7 years ago

“Absolutely rubbish customer service”

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Posted 7 years ago

“EVERYTHING WENT WRONG. ITEM NOT RECEIVED, CALLED AND EMAILED A DOZEN TIMES BUT NO ONE ANSWERED NOR WERE THEY ABLE TO HELP THE TIME THEY DID ANSWER, IVE BEEN WAITING THREE WEEKS FOR A PAIR OF TRAINERS. THIS IS HILARIOUS FOR A COMPANY WHOM SPECALISE IN TRAINERS AND ONLINE SALE. RATHER DISGUSTED ABOUT THE AFTER SALES WHICH THERE IS NONE.”

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Posted 7 years ago

“Good service, safe and secure. Delivery can be slow sometimes.”

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Posted 7 years ago

“staff jd sports westfield are lazy, rude and unhelpful. Can't find any shoes at store so I bought online.. then I went to collect it in th store they cant find the items. Then the staff are angry because I keep asking for it.”

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Posted 7 years ago

“Great selection of trainers but only one person on sales floor on a Saturday in Bedford store, took 30 mins to get served”

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Posted 7 years ago

“I made 2 orders at 2 different times, money was taken from my account and order confirmation sent to my mail. All good so far, next day i got a mail telling me the product i have ordered and payed for was sold out. This happened to me 2 times, seems like problems with stock update or that they sell products that they don´t have...”

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Posted 7 years ago

“Good selection of runners and quick delivery times.”

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Posted 7 years ago

“really helpful and kind staff, very approachable!”

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Posted 7 years ago

“Wide selective on meun with many type of sports and brands.”

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Posted 7 years ago

“Ordered a personalised Wales football shirt on line, on 21st June 2017, transaction was completed and delivery was advised within 3-5 working days, on 26th June I was sent an email with a tracking number saying my order had been dispatched, so presumably this meant my order was on its way? Then on 29th June I received another email saying that the goods cannot be supplied as they do not have the letter 'L' in their warehouse to personalise the shirt! Options given were to have the shirt without printing as requested or choose another players name! This is an absolutely pathetic situation, many football players names actually contain the letter 'L' so what choice? And why accept an order for goods you simply cannot supply? And why send an email saying the goods were dispatched, this was simply a lie! Why did it take 8 days to inform me that you cannot supply the goods! Complained to JD who completely failed to address it! And took 3 days to reply! Received an automated email saying my money would be refunded back into my account within 3-5 working days, appalling company, unreliable on line sales, hold on to your money and fail to produce the goods! will not use this company ever again, avoid at all costs”

Helpful Report

Posted 7 years ago

“Easy to view and find products large store plenty of choice”

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Posted 7 years ago

“Nice range of clothing very impressed recommended to family”

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Posted 7 years ago

“Very quick and efficient. Item as described. Will deal again. Excellent service.”

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Posted 7 years ago

“having a nice selection of new sportswear weekly, very friendly staff”

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Posted 7 years ago

“I got my delivery really quickly and was very happy with my order”

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Posted 7 years ago

“Could only return the goods to England, But they selling goods in Sweden”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,347 reviews