JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I RETURNED 4 PAIRS OF CHILDRENS TRAINERS TO YOU BEFORE XMAS AS THEY WHERE THE WRONG SIZE .I RETURNED THEM VIA HERMES YOUR CHOSEN DELIVERY SERVICE I DROPPED THEM OF AT THE DESIGNATED DEPOT FOR HERMES IN OUR AREA AND GIVEN A RECEIPT .FROM THERE IS A MYSTERY I HAVE TRIED TO EXPLAIN THIS SITUATION TO IN TOTAL 10 PEOPLE ALL OF WHICH HAVE BEEN TOTALLY UNHELPFUL 4 OF WHICH HAVE ACTUALLY PUT THE PHONE DOWN ON ME I AM NOW £171.00 OUT OF POCKET THESE TRAINERS HAVE GONE MISSING EITHER IN THE HANDS OF JD SPORTS OR HERMES BUT I HAVE PAID FOR THEM !!!! I HAVE TRIED ON NUMEROUS OCCASIONS TO CONTACT HERMES BUT TO NO AVAIL .AS IT IS THE COMPANY THAT YOU USE I THINK IT IS YOUR JOB TO TRACK THESE ITEMS I AM DISGUSTED AT THE WAY I HAVE BEEN TREATED BY ALL YOUR MEMBERS OF STAFF AND WILL NEVER PURCHASE ANOTHER ITEM FROM YOURSELVES THIS IS OUT AND OUT THEFT AS FAR AS IM CONCERNED AND I WILL CONTINUE TO REVIEW YOU WHEREVER I CAN TILL THIS IS SORTED!!!”

Helpful Report

Posted 3 years ago

“Ordered converse trainers for my daughter for her birthday....sent wrong size Phoned customer service who refused to send the right size until they received original pair. Paid for express delivery and then had to go to a P.O. and pay to return. Awaiting a refund...but not holding my breath for refund of delivery and return cost even though it was their mistake. First time I have ordered from JD Sports and will be the last .”

Helpful Report

Posted 3 years ago

“I placed an order yesterday including paying for next day shipment as it is my husbands birthday today and I received an email confirmation of my Order. I then get an email today to say that my order has been cancelled due to lack of stock and a refund issued. It is his birthday today and the gift he is expecting will now no longer be available and I now don’t have time to order a replacement ams with the shops currently being shut he will now be getting no gift. I am appalled at your customer service and am extremely disappointed to received such disappointment from such a respectable company. Rest assured I will be sharing my opinion online and will do all I can to ensure other customers do not receive the same level of disappointment that I have”

Helpful Report

Posted 3 years ago

“Utterly beyond useless. Will never ever again deal with this company, awaiting a €135.00 refund... they acknowledge they have reviewed the goods back, but will not refund me my money... buyer beware... you will get a million ‘ I am so sorry we let you down’ emails,,,, but so far , no refund. Am now waiting over 6 weeks”

Helpful Report

Posted 3 years ago

“Thieves. I ordered two pairs of Nike yoga pants in October. Only one arrived in the box. I complained immediately and filled out the form. Unfortunately, I put the wrong order number in which I remedied shortly afterwards - BUT NOT WITHIN THE TWO WEEKS (because I didn't know I had done this - nobody told me). JD Sports will not send me the second pair. So basically are robbing me, with no recourse, it would seem.”

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Posted 3 years ago

“Have ordered a Calibre bike twice from JD Sports in the last few weeks; on both occasions a curt email from them cancelled the order on the day of delivery. They were happy to take my 1000 quid and sit on it for a week, and didn't manage to check their stock until the day of delivery! Very poor company, I suspect they do this to boost their turnover. AVOID”

Helpful Report

Posted 3 years ago

“sent totally wrong item now original item not available and now got to wait 28 days for credit card to be refunded disgusting service”

Helpful Report

Posted 3 years ago

“Gift cards not accepted for online purchases. Terrible customer care, rang afew times, UK number. One star rating”

Helpful Report

Posted 3 years ago

“Bought a tracksuit for my grandsons birthday and had it sent to his address.Was too small so returned and reordered next size.Delivered within 24 hrs and my account refunded within 4 days.Very good service”

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Posted 3 years ago

“Sent off my return which they received a month ago and still no refund, so out of money and nothing for me. It’s over £150 and I’m disgusting that this business can do this. Messaging the head executive now.”

JD Sports 1 star review on 20th February 2021

Helpful Report

Posted 3 years ago

“Bought some trainers from their website and then told me they had made a pricing error and I would have to pay an extra £75!!!! took my money first of course. Absolute Joke - Do not go near unless you double the price they are advertising at.”

Helpful Report

Posted 3 years ago

“I have made two orders now and both have been cancelled after about 10 hours of ordering. Over £250 has been taken from my account and I have nothing to show for it. It is my son’s birthday on Monday (3 days) and I now have no money to buy him anything! How can you take peoples money if you don’t have the products to sell. This is theft and I want answers!”

Helpful Report

Posted 3 years ago

“Joke of a customer service.. Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great.. this is where the saga starts! Checked the email.. only one item is going to be delivered other two items are being refunded as the pickers could process as now stock! Went back on to the web page and guess what the items were still available to purchase. I thought that’s odd, so online I go, after speaking to the help desk.. they reassured me that my order will come in two delivery’s and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I’ll give them the time to sort. So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!! So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company.. my advice shop else where!!”

Helpful Report

Posted 3 years ago

“I have been waiting two months for my payed order. When i contact the custom service they give the same answer everytime! That its been some trouble at their wearhouse but noe its on its way. I still have not received my order and when i Ask to get my money back they do not answer”

Helpful Report

Posted 3 years ago

“I ordered on December 8th and I did received I been emailing since December and they keep telling me investigating. So it’s been 2 months I called today they told me investigation it’s been refused so they not refunding me disgusting!!!!! Stilling people’s money. And the lady I spoke to she was so rude and she shut the phone off on my face!!!”

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Posted 3 years ago

“They have the worst delivery system ever, they don't even send you tracking”

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Posted 3 years ago

“If I could give a 0, I would. I made an order in January and still have not received my 3 items. Embarrassing. A company the size of JD and they fail on delivering goods in a date range THEY OFFER! I have spoken with JD employees and management too - both of whom are incompetent and dishonest. As actions off the back of my calls with them (five and counting now), they promise they will chase and then revert to me with an update, but you get nothing but radio silence. Lie after lie. Pathetic really. Very quick to take customers’ monies following an order, but fail to deliver on dates they assure you that you’ll receive your item(s).”

Helpful Report

Posted 3 years ago

“Ordered shoes in November still haven't arrived. Called in January to resend it, said 3-4 working days, middle of February and still waiting. I cannot call cause they have been conveniently busy for past 2 weeks, wrote an email no reply. This is second time I am having troubles with delivery, certainly is going to be the last.”

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Posted 3 years ago

“Order never arrived. Refund not issued.”

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Posted 3 years ago

“Ordered Friday 1530 delivered 1230 Saturday honestly what a company still in shock so Quick”

Helpful Report

Posted 3 years ago

JD Sports is rated 2.1 based on 1,345 reviews