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JD Sports Reviews

2.1 Rating 1,341 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Have ordered a Calibre bike twice from JD Sports in the last few weeks; on both occasions a curt email from them cancelled the order on the day of delivery. They were happy to take my 1000 quid and sit on it for a week, and didn't manage to check their stock until the day of delivery! Very poor company, I suspect they do this to boost their turnover. AVOID
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Posted 3 years ago
sent totally wrong item now original item not available and now got to wait 28 days for credit card to be refunded disgusting service
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Posted 3 years ago
Gift cards not accepted for online purchases. Terrible customer care, rang afew times, UK number. One star rating
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Posted 3 years ago
Bought a tracksuit for my grandsons birthday and had it sent to his address.Was too small so returned and reordered next size.Delivered within 24 hrs and my account refunded within 4 days.Very good service
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Posted 3 years ago
Sent off my return which they received a month ago and still no refund, so out of money and nothing for me. It’s over £150 and I’m disgusting that this business can do this. Messaging the head executive now.
JD Sports 1 star review on 20th February 2021
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Posted 3 years ago
Bought some trainers from their website and then told me they had made a pricing error and I would have to pay an extra £75!!!! took my money first of course. Absolute Joke - Do not go near unless you double the price they are advertising at.
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Posted 3 years ago
I have made two orders now and both have been cancelled after about 10 hours of ordering. Over £250 has been taken from my account and I have nothing to show for it. It is my son’s birthday on Monday (3 days) and I now have no money to buy him anything! How can you take peoples money if you don’t have the products to sell. This is theft and I want answers!
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Posted 3 years ago
Joke of a customer service.. Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great.. this is where the saga starts! Checked the email.. only one item is going to be delivered other two items are being refunded as the pickers could process as now stock! Went back on to the web page and guess what the items were still available to purchase. I thought that’s odd, so online I go, after speaking to the help desk.. they reassured me that my order will come in two delivery’s and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I’ll give them the time to sort. So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!! So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company.. my advice shop else where!!
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Posted 3 years ago
I have been waiting two months for my payed order. When i contact the custom service they give the same answer everytime! That its been some trouble at their wearhouse but noe its on its way. I still have not received my order and when i Ask to get my money back they do not answer
Helpful Report
Posted 3 years ago
I ordered on December 8th and I did received I been emailing since December and they keep telling me investigating. So it’s been 2 months I called today they told me investigation it’s been refused so they not refunding me disgusting!!!!! Stilling people’s money. And the lady I spoke to she was so rude and she shut the phone off on my face!!!
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Posted 3 years ago
They have the worst delivery system ever, they don't even send you tracking
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Posted 3 years ago
If I could give a 0, I would. I made an order in January and still have not received my 3 items. Embarrassing. A company the size of JD and they fail on delivering goods in a date range THEY OFFER! I have spoken with JD employees and management too - both of whom are incompetent and dishonest. As actions off the back of my calls with them (five and counting now), they promise they will chase and then revert to me with an update, but you get nothing but radio silence. Lie after lie. Pathetic really. Very quick to take customers’ monies following an order, but fail to deliver on dates they assure you that you’ll receive your item(s).
Helpful Report
Posted 3 years ago
Ordered shoes in November still haven't arrived. Called in January to resend it, said 3-4 working days, middle of February and still waiting. I cannot call cause they have been conveniently busy for past 2 weeks, wrote an email no reply. This is second time I am having troubles with delivery, certainly is going to be the last.
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Posted 3 years ago
Order never arrived. Refund not issued.
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Posted 3 years ago
Ordered Friday 1530 delivered 1230 Saturday honestly what a company still in shock so Quick
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Posted 3 years ago
Paid extra for delivery didn't get parcel till 2 days later sent email to jd no reply want refund for delivery not paying extra for delivery when it doesn't turn up on time
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Posted 3 years ago
When the CEO moans that the uk exit from the EU has a massive impact on business. I would suggest he tries to buy an item online when the pandemic shuts the shops. It is impossible. An error code every single time you try to pay. Out of stock items unknown to the computer and the 0161 customer service number provides no support as staff haven’t the tools to do their job. Please don’t worry. I’ve had to take my shopping list elsewhere for my sons birthday.
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Posted 3 years ago
Ordered and payed for 9 items. After 10 days of holding my money 7 of 9 of them are out of stock. What a joke and a waste of peoples time. To top it of I asked to make a complaint to be told it was a internal complaint and nobody contacts you back as thats how the system work. This company and staff think this is fine and are in denial 😕
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Posted 3 years ago
Awful experience. Waiting two months for item only to email to find out that they couldn't send it, so now I could have a refund. Wouldn't have got the money back had I forgotten. As "compensation" they offered free delivery on my next order over 100, an offer EVERYONE gets anyway. Laughable
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Posted 3 years ago
Absolutely horrible company I have ordered online from jd sports at a cost of £527.00. Never have I received the order. I have informed the company spoke to staff, filled forms and still no justification where my order is or my money back. I have asked on several occasions to provide the evidence that this product was delivered. The courier company has not delivered the order or lost it.So why should I be responsible for this. My agreement is with jd sports and this matter hasn't been resolved it has been 9 months. I can't believe you have decieved me into taking my money then refuse me an resolution or refund. According to the consumer rights act 2015 I have every right for a refund or action at small claims court if matters aren't resolved in an reasonable time.
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Posted 3 years ago
JD Sports is rated 2.1 based on 1,341 reviews