JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,347 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. No confirmation emails or texts. Order tracking says items delivered (I've not received them) no one will take ownership of your issue, either in customer services or in their stores, call and call and call, calls get answered and you have to listen to 2 minutes of blurb about how good their customer service is then it just hangs up because there is no agent available. When you do get to speak to someone they do nothing at all to help. Just promise to look into it and call you back and then don't. Emails never answered. Hopeless. Great business model though, effectively I've given JD an indefinite loan until i get my money back. If i ever do of course.”

Helpful Report

Posted 7 years ago

“I did not receive my parcel and they won't reply to my email”

Helpful Report

Posted 7 years ago

“Click and collect- 3-5 working days?? I have been waiting two week now and still not heard anything, I look on the tracking bit and it's still 'on its way' ran out of patience”

Helpful Report

Posted 7 years ago

“After going into branch when o found the perfect trainers unfortunently they were not in stock so the sore assistant took me to one side. Let me use there in store order service and I have the trainers delivered to me the following day. The same happened with my partner and we both received our trainers with no complication and friendly staff and advice throughout. Very happy as we couldn't have ordered online due to us having part voucher payment.”

Helpful Report

Posted 7 years ago

“Very good service, the staff member showed a lot of patience, was very polite and helpful”

Helpful Report

Posted 7 years ago

“Visited the shop and they had sold out of all the items in the size required. A very helpful sales assistant placed an order online for me and arranged for them to be delivered to my home the following day for only £1. Excellent outcome.”

Helpful Report

Posted 7 years ago

“By far the worst experience I've ever had with an online order. Firstly they didn't process my order for a week and only noticed when I called numerous times asking where my order was! I paid tue premium for express delivery yet am still to receive my order 15 days past my order date. The worst thing is they 'forgot' to add my tracking number so I can't even track my parcel. I tried calling them, emailing them, contacting JD sports on both Facebook and Istamgram. All I received was generic replies, which they are yet to actually respond. I will never shop again at this disgrace of a store ever again. Avoid a nightmare and stay away from JD Sports.”

Helpful Report

Posted 7 years ago

“Got what I needed”

Helpful Report

Posted 7 years ago

“Terrible. Ordered online, no confirmation email, been 7 days now and still says order received yet not accepted. Wrote to them via email and no reply to date. Don't waste your time or money. This is basically online fraud.”

Helpful Report

Posted 7 years ago

“Bargain purchase”

Helpful Report

Posted 7 years ago

“They emailed me when my item wasn't in stock and had to return to the barking shop for a refund and they was very helpful”

Helpful Report

Posted 7 years ago

“They had trainers in my size and delivery was bang on”

Helpful Report

Posted 7 years ago

“The parcel was lost. Terrible service !!!!!!!!!!!!!!! I bought a pair of shoes on 17th July. The shoes was shipped from England to Australia. After two weeks I found that shipping information still leaves in 18th July and showed the parcel is still in transit. I sent an email to JD Sports customer on 4th August but they didn't reply me any useful information and just told me to wait. Until 9th August the day before yesterday that I received an email told me the parcel was lost in transit and advice me to refund or replacement. They I reply them to refund me as soon as possible. However, I didn't receive any reply email or information from JD Sports customer service. The worst order experience ever!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Badboy vans tee”

Helpful Report

Posted 7 years ago

“Didn't get my shoes yet (been 5 days) ordered online with next day click and collect.”

Helpful Report

Posted 7 years ago

“Clothes and shoes are amazing in jd really keep up to style”

Helpful Report

Posted 7 years ago

“Terrible experience. My order was cancelled by JD Sport and I was not informed about it. I had to request For feedback… just to be told they had a security issue. ? although they received the fund. Due to the company policy they cannot inform me what’s the security issue. I would never deal with them again. Unprofessional and unnecessary inconvenience.”

Helpful Report

Posted 7 years ago

“ordered my trainors last week for friends birthday last week just received a email saying not in stock wat a terrible service never shop again wit this company totally shit and ive been a loyal customer for years”

Helpful Report

Posted 7 years ago

“convenience buying on line”

Helpful Report

Posted 7 years ago

“Great choice of trainers, all the latest styles.”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,347 reviews