JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,347 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

JD Sports 5 star review on 18th December 2022

Paul Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have racist and rude employee their customer service is very horrible”

Helpful Report

Posted 2 years ago

“Ordered runners more then ten days ago and paid for delivery.They were supposed to be received 3 to 5 working day they are still in warehouse.Disgrace,stay away from them”

Helpful Report

Posted 2 years ago

“I cannot leave a positive review. DPD did not deliver my parcel as scheduled Although not directly jd sports, or Nikes fault. They use DPD as a couruer. And as there the worst courier in uk. This reflects badly on jd and Nike. And adds to the already horrendous scores on review sites they already have. Thanks for ruining another purchase.”

Helpful Report

Posted 2 years ago

“Delivery came on time and love my arsenal top:)”

Helpful Report

Posted 2 years ago

“Absolute joke of a company. Please stay clear of them”

Helpful Report

Posted 2 years ago

“hi i returned an item to one of your shops on the 14th of july i was told i will get the refund in 5 working days todays is 7 working days and i still did not received the refund i want my money back”

Helpful Report

Posted 2 years ago

“We r in Derby jd opening time is 10.30am Sunday ,all people work in jd standing but they ot opening doors its already 10.30am They don't value of people who r waiting outside doors.”

JD Sports 1 star review on 3rd July 2022

Helpful Report

Posted 2 years ago

“Terrible customer service. They sent me a pair of white trainers with a dirty mark on the toe and when I sent photos so I could return them that are making me pay to send back the dirty shoes. Yoke”

Helpful Report

Posted 2 years ago

“Really disappointed chasing ever/ Hermes/ jd for my order which apparently is now LOST IN TRANSIT!! Don’t you mean nicked??? Very poor service from them and now out of stock can’t get what I needed for a birthday!!”

Helpful Report

Posted 2 years ago

“Customer service at jd isn't too bad but they choose to use herpes/evri for delivery as most people know this company are absolutely useless say they tried to deliver when they haven't sent you a delivery time and don't show up with no way of contacting them why would ud associate with such a useless delivery company.”

Helpful Report

Posted 2 years ago

“Items priced wrong, then when you get to the till, the item is more expensive. The waiting time to be served is a complete joke. I won’t be returning!”

Helpful Report

Posted 2 years ago

“Will not buy again from them”

Helpful Report

Posted 2 years ago

“I have bought many items of sports clothes from JD sports in the last year it cannot be beaten for price and made from materials that last”

Helpful Report

Posted 2 years ago

“I have made an order at the store for a product. After one month, no product, cannot deliver it, I have to reorder but having system issues getting my money back, so I can pay again the order to get it. Is this a joke ? Don’t order from them , you will lose it. 5 system issues until now and counting. Last customer serviced agent said we have system issue , very rare it happens.”

Helpful Report

Posted 2 years ago

“Please do not buy JD sports on line vouchers they never get delivered customer support useless £50 wasted!!”

Helpful Report

Posted 2 years ago

“I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.”

Helpful Report

Posted 2 years ago

“I order 3 pairs of Heelys Received only 1! Pair I send my lost parcel claim and their response was : sorry you won’t your money back as parcel was delivered They refused to give me parcel weight so I can prove they wrong!! Their customer service is so bad!!!! Never ever I will order from them!!! I have lost £130!”

Helpful Report

Posted 2 years ago

“I have requested to log a complaint in regards to the appalling service provided to me. I was told that I would be contacted in 3 days; however, it has been 3 months, and I still have not heard anything. It says a lot about your non-existent customer care!”

Helpful Report

Posted 2 years ago

“The guy who helped me on my delivery was amazing! Was reassured my parcel was sent separately and the next item is due to come in the next days. So professional and effective! Thank you so much for takingg the time to listen to me, although I didn’t get the chance to take your name! It’s always nice to speak to someone like him on the phone, very helpful and considerate! I give him 10 stars ⭐️!”

Helpful Report

Posted 2 years ago

“I bought shoes from their website but sadly the size was too small. I returned them and I expected an exchange or refund. Even voucher would be fine. I DIDN'T receive anything, after a month I still don't have my money back.”

Helpful Report

Posted 2 years ago

JD Sports is rated 2.1 based on 1,347 reviews