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JD Sports Reviews

2.1 Rating 1,341 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 1 star review on 22nd July 2024
Anonymous
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 5 star review on 18th December 2022
Paul Smith
JD Sports 1 star review on 27th November 2022
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Terrible customer service. They sent me a pair of white trainers with a dirty mark on the toe and when I sent photos so I could return them that are making me pay to send back the dirty shoes. Yoke
Helpful Report
Posted 2 years ago
Really disappointed chasing ever/ Hermes/ jd for my order which apparently is now LOST IN TRANSIT!! Don’t you mean nicked??? Very poor service from them and now out of stock can’t get what I needed for a birthday!!
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Posted 2 years ago
Customer service at jd isn't too bad but they choose to use herpes/evri for delivery as most people know this company are absolutely useless say they tried to deliver when they haven't sent you a delivery time and don't show up with no way of contacting them why would ud associate with such a useless delivery company.
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Posted 2 years ago
Items priced wrong, then when you get to the till, the item is more expensive. The waiting time to be served is a complete joke. I won’t be returning!
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Posted 2 years ago
Will not buy again from them
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Posted 2 years ago
I have bought many items of sports clothes from JD sports in the last year it cannot be beaten for price and made from materials that last
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Posted 2 years ago
I have made an order at the store for a product. After one month, no product, cannot deliver it, I have to reorder but having system issues getting my money back, so I can pay again the order to get it. Is this a joke ? Don’t order from them , you will lose it. 5 system issues until now and counting. Last customer serviced agent said we have system issue , very rare it happens.
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Posted 2 years ago
Please do not buy JD sports on line vouchers they never get delivered customer support useless £50 wasted!!
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Posted 2 years ago
I placed an order which did not arrive. JD Sports customer care team were totally ineffective and after 10 days and several conversations with staff, requesting that the replacement be sent to a different address, the original package arrived at my address. I wrote a long letter of complaint to customer care over two months ago, which I was told had been escalated to the managers. I chased again just under two months ago and again was told that a manager would be in contact with me. I have received no response. Dreadful service right from the start.
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Posted 2 years ago
I order 3 pairs of Heelys Received only 1! Pair I send my lost parcel claim and their response was : sorry you won’t your money back as parcel was delivered They refused to give me parcel weight so I can prove they wrong!! Their customer service is so bad!!!! Never ever I will order from them!!! I have lost £130!
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Posted 2 years ago
I have requested to log a complaint in regards to the appalling service provided to me. I was told that I would be contacted in 3 days; however, it has been 3 months, and I still have not heard anything. It says a lot about your non-existent customer care!
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Posted 2 years ago
The guy who helped me on my delivery was amazing! Was reassured my parcel was sent separately and the next item is due to come in the next days. So professional and effective! Thank you so much for takingg the time to listen to me, although I didn’t get the chance to take your name! It’s always nice to speak to someone like him on the phone, very helpful and considerate! I give him 10 stars ⭐️!
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Posted 2 years ago
I bought shoes from their website but sadly the size was too small. I returned them and I expected an exchange or refund. Even voucher would be fine. I DIDN'T receive anything, after a month I still don't have my money back.
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Posted 2 years ago
Once you have issue with your purchase JD doesn't want to hear anything about it. I lost £300 due to their chosen shipping provider Hermes who stole my goods.
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Posted 2 years ago
Paid for an E-Gift card and didn’t arrive but received messages saying it was making its way through the warehouse!
JD Sports 1 star review on 3rd February 2022
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Posted 2 years ago
Ordered £100 gift voucher on 2nd January - still not left the warehouse- customer care absolutely no help. Told by Emily that I can’t get a refund as the order has gone to the warehouse and they have no way of contacting them. How difficult is it to put a voucher in an envelope. Grandson’s birthday come and gone. Will certainly never use JD Sports again
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Posted 2 years ago
terrible company, finishline should have never made a deal with them. waited 3 weeks for my item, gave them the benefit of the doubt because of holiday time. finally got in touch with them, they told me they were sending a replacement, never received a confirmation email after I requested it 3 times on 3 different calls. the order status as I was told by jd sports was the item was waiting for the carrier to pick it up, that's what my original order claimed for 3 weeks. one of the worst experiences I've had with an expected reputable company, do not order from them.
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Posted 2 years ago
Jd customer services are TERRIBLE they cannot help with anything over the phone and have you fobbed off.
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Posted 2 years ago
We purchased a gift of a sweatshirt for our grandson. I returned it and was supposed to have a larger one shipped directly to him. They created a label but never shipped it. I called customer service to inquire about it twice. The second time I had to wait on hold for 1 hour and 5 minutes before they answered. The girl said I had to go back to the store again and get a refund. I I hadn't vigilant, they would have just kept our money. They burned a bridge with me!
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Posted 2 years ago
So we had reason to be in Atlone before Christmas & we called in to your store & bought a pair of black Converse runners for our daughter for Christmas, when she opened the box on Christmas morning turns out we got two different runners but look similar, we understand people make mistakes & it was very busy that day. I called in today and the girl was somewhat apologetic but then announced that we were charged for the wrong runners & they were €15 less so we would need to pay another €15 for the runners that we wanted in the 1st place. Needless to say I was shocked at this considering your shop made the mistake in the 1st place. Given that I traveled a 3 hour round trip to do the swap today I feel incredibly disappointed with how I am being treated as a consumer.
JD Sports 1 star review on 5th January 2022
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Posted 2 years ago
JD Sports is rated 2.1 based on 1,341 reviews