JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“International deliver is like a bad joke in this company! I made an order 26.06.2018 order status at 11.07.208 was still accepted to deliver! How it possible the pocked are waitting 2 weeks for transport! Terrible! The customer service is terrible too! Call contact from website is only automatical voice, two different adres email - the same only automatical responed! I had to call to stationary shore to get a solution. I hope i get my payment back in standard time!”

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Posted 6 years ago

“They are liers and thieves. Most of them dont even know how to do their job properly. Its been 2 months and i still havmt received my refund. Fraud going on here. Many people ive come across have said that. Sports direcr is much better people. Lovely people i advise you to go there instead”

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Posted 6 years ago

“Kept fully up to date with order and order ready to collect within 3 days. Great service”

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Posted 6 years ago

“Their customer service is totally disaster to me. I have placed an order a week before and I found the status stays ‘processing’ for the whole week. I sent an email for the updates and they just simply replied me that they hv cancelled the order WITHOUT an reason. The most terrible thing is to ask me to place the order again but all items I wanted were already out of stock! That’s not making any sense for me to make the order again right? I would never wanted to or recommend others to use their online service as their service are incredibly unacceptable!”

Helpful Report

Posted 6 years ago

“Absolutely useless. Went in there today looking for a whiteish men's size 12 trainer. Chose five different designers all of which were supposedly available in this size but none available!!! We were never shown what they did have in the size required and never did they offer to order them in. No wonde people are going online now. Such poor service, we will go elsewhere and get better service sew here else.”

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Posted 6 years ago

“Was fast and got what I wanted but not the guy phone number I missed him lol get in touch is the women on the black dress that you winked at lol”

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Posted 6 years ago

“Ordered a pair of very cool vans shoes from jds, got them very quick but a number bigger than I requested, so i returned those and requested a replacement. It's been a month now and still no sign of my shoes. Low prices aren't worth the troubles that come with it, store is absolutely awful.”

Helpful Report

Posted 6 years ago

“Absolutely awful customer service. Placed an online order and package was thrown over side gate by delivery driver, and then destroyed by my dog. Courier Co. were very reasonable and asked me to notify JD Sports, when I did they asked for ridiculously detailed pictures which resulted in me being covered in dog sh1t and hair only to be told that they didn't deem them to be damaged enough. They offered me a €25 discount on order of €110. Laughable! Sending items back sh1t and all and JD Sports can pick up the tab as they won't be selling these on. Honestly the worst Customer Service EVER!”

JD Sports 1 star review on 4th July 2018

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Posted 6 years ago

“Really good sports shop plenty of variety”

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Posted 6 years ago

“Im order converse shoes 14th june i get 16th but was to big so i want exchenge for half number small. Im bring my shoes 18th june to store in my Town i make refund . One guy from this shop set to me than my shoes will be to collect for couple of days 3 max 5 days. Tommorow will be 2 weeks when in waiting for exchenge. Im call to customer service and evrybody set to my than it will be soon i call today and thos lady from customer service set to me than its something wrong and she return my money to paypal. Now i must wait for my money i think 5 days!! Terrible customer!!! Not recommed!”

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Posted 6 years ago

“They got my order here for when i ordered it and they had the order exactly right. I will definitely be ordering from them going forward.”

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Posted 6 years ago

“Fabulous! Free click and collect in store AND staff opened my delivery in front of me checked it against paperwork and then bagged it up. Super impressed. Highly recommend! 10/10!”

Helpful Report

Posted 6 years ago

“I placed my order and heard nothing for a day. I the tracked my order it had been received it said. I still heard nothing and I checked the status again after 3 days and it still was received not even processed. I telephone customer services who said that they would e.mail them. It finally arrived at the shop after another 3 days. Bad service poor communication.”

Helpful Report

Posted 6 years ago

“poor service was told refund £95 would be in bank in 5 working days two weeks later it still wasnt in,... several calls later was told it would be in my account in 5 working days.. thers a shock dare bet its not”

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Posted 6 years ago

“Didn't have size in stock ordered for to be next day delivered for £1 great value”

Helpful Report

Posted 6 years ago

“The moment I placed online order took my details bounced me out at payment flash came up error on system try again in few minutes no payment taken from a/c. Tried again same thing, again advised error and no payment taken. Phoned to place order & to check previous online attempts were void and no monies taken, given that reassurance. Contacted bank 3 payments requested from JDS. They wouldn’t let me cancel order and advised it would take days to get these payments back. Their website clearly stated that NO transaction had occurred and the error was being sorted. This was not only misleading it was a downright lie. Customer services were lamentable. Be very careful if you order from this company online their website is fraudulently operating and you WILL lose money. Shop elsewhere, incidentally the reviews of this company are horrendous read before you th8nk of buying from them, I wish I had”

Helpful Report

Posted 6 years ago

“Completely false advertising, paid for next day delivery to store for Father’s Day, item hasn’t arrived, says it would be here 2 dats later!! Really, for next day delivery !!! I had to buy the same item from store as they couldn’t give me what they had it stuck. Disgusting service. Do not rely on what they say they can do.”

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Posted 6 years ago

“Very polite and helpful at tills. Received click and collect 2 days after I purchased online.”

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Posted 6 years ago

“Aweful experience, i ordered a pair of trainers for my Son in order to recieve them in 2-3 working days( click & collect ), waited 4 working days then called them up, all they could tell me was the order had bee rejected, why? no reason, they never even called or emailed to let me know whilst we were wating 4 days to collect this order, spoke to a Lady called Sue in customer services and she was not even sorry for what had happended, even when i explained that the shoes were a gift for my son for Eid which was day after. left me stranded and unfortunatelly the trainers my son want are exclusive to JD so i am forced to have to give them my business, never will i buy anything else from this company again”

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Posted 6 years ago

“Tell me about how I can change it make it easy to explain it to me”

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Posted 6 years ago

JD Sports is rated 2.1 based on 1,345 reviews