JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,346 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst experience ever. I ordered trainers over 2 weeks ago they were not in stock but JD still took my money. They were a gift for my son. Being a single parent I could not afford to buy them again elsewhere as I was awaiting JD to refund me. I contacted them again Saturday the 14-07-17 and was assured my refund would be in within 3 days. 18-10-17 guess what no refund, so I contacted them again today and now they have only done this today as previously there incompetent staff did it incorrectly. Well its my sons Birthday today and how embarrassing that I cannot give him his trainers as JD still have my money and I am a single Dad. JD offered me 10% off my next order, yeh right I would never ever order from them again even if it was 50% HAPPY BIRTHDAY SON IM SORRY I HAVENT GOT YOU A PRESENT JD STOLE YOUR PRESENT”

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Posted 7 years ago

“I had order a shoe from jd sports and they provide me the tracking no. Call shipper which is dpex and they said item had not been sent. Pls help this is a present for my Son. My order no is 401795891”

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Posted 7 years ago

“Excellent service online and in store.”

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Posted 7 years ago

“Delivery charge I paid was refunded without question and simple refund when goods were incorrect size”

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Posted 7 years ago

“Rapid service and great products”

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Posted 7 years ago

“Ordered items, never arrived. Took two weeks of emails(most of which were unanswered) before they admitted they lost the package. Had the cheek to suggest I follow up with delivery company. Now waiting 4 weeks for refund and more emails have not been answered. I have not been rude or unreasonable at any stage and been more than patient. I will never shop with them again”

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Posted 7 years ago

“quick delivery and good customer service.”

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Posted 7 years ago

“Fantastic prices very friendly staff - Silverburn”

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Posted 7 years ago

“Twice i have ordered nike rocket pants that have just the nike logo on,they send me these, these have big white stripes on,and they keep sending me the wrong pairs,and i have to return them at my expense.”

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Posted 7 years ago

“i impregnated the manager”

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Posted 7 years ago

“bery boor berformance bon bd bports bo bustomer bervice bt bll”

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Posted 7 years ago

“eggs on sale”

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Posted 7 years ago

“my name jeff”

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Posted 7 years ago

“there was a master sword on sale”

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Posted 7 years ago

“So, just one day ago I rated 1 star and complained about bad service because they sent me wrong shoe size and didn´t reply when I tried to contact them. Now, I really want to take that 1 star back give them a 5+++ star and tell you why; they finally contacted me about this and said they will return my money and if I want to place an order again, they will give me 25% discount and free shipping! On top of that, I can keep the shoes that I already got! Now, that´s how you take care of your customers. Definitely my new favourit shop!”

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Posted 7 years ago

“Good customer service, friendly and helpful staff every where”

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Posted 7 years ago

“Jd sports is a great company to shop online with also in store too. My son loves to shop here and they are always good quality and great prices too. The staff are very friendly and helpful aswell. I accidentally ordered two jackets the same online and they were very helpful to let me take one back in store and change it for something else. Would recommend this company 100%”

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Posted 7 years ago

“Bought a pair of Fila shoes on sale. Perfect size. Delivered in just 2 days. No extra charges for collecting from shop. And continuous tracking of product. Really impressed!”

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Posted 7 years ago

“WARNING. Do not buy from this store! I ordered a pair of shoes and they sent me the wrong size. I have tried to contact them three times about this and they havn´t replied.”

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Posted 7 years ago

“Pretty happy good assistants”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,346 reviews