JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 2 in 1 top only half turned up. Emailed them the replied straight away for more info which I give and I haven't heard anything since I have sent them 3 emails that they haven't bothered replying to. Poor customer service!!”

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Posted 7 years ago

“Yeh they offer free delivery which is fantastic,, Ooop until prefer is picked wrong 3rd happened to me Now I have to take to store to sort out which is quicker option. Thank for free delivery been a great help. P.s do not do online unless it click & collect u can sort straigh away pfff”

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Posted 7 years ago

“If I could give them -star I would. There online customer service is appalling, very very appalling 3rd time they have messed up my order. 1- miss an item (probably a thief in their warehouse) 2- I order top & bottom set for son only top arrives no bottom 3- I order Nike air track suit age 4-5 but someone blind picks a Adidas 9-10 Ones a mistake but it’s got to a point it’s pathetic. Pathetic”

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Posted 7 years ago

“very fast shipping and good item”

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Posted 7 years ago

“To say I’m disappointed with this company is an understatement, ordered for Xmas with next day delivery that apparently got lost in transit!!! To be informed it would be resent next day free from delivery charges, oh guess what still not here, after talking to customer services card via email I decided to read other reviews seems jd have a lot of “lost in transit” parcels this year, is that really the case or human error and nobody will admit it, one little boys xmas ruined Thankyou jd I will never use you again”

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Posted 7 years ago

“Had my online orders "unsuccessfully picked" THREE TIMES, despite the items still being shown as in stock on their website for days after. What's more, they won't refund the full order (which I no longer want as it is missing key items again). This means I have to travel to the store, receive my partial order, pay for it and then immediately return it to the cashier. Total waste of time.”

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Posted 7 years ago

“Great products for great prices, and also free click & collect which was easy and the returns service was excellent too.”

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Posted 7 years ago

“IT was quick and simple to order the items I bought. I have bought from JD online on 3 separate occasions and they have kept track of my delivery and told me the updates of my order via text. All the items I ordered were in perfect condition and exactly what I ordered.”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Convenience of shopping, great, helpful staff at local store(Aberystwyth), fast delivery.”

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Posted 7 years ago

“Shoes arrived in great condition, good pricing and best of all, they offer student discount which is a lifesaver.”

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Posted 7 years ago

“Quick delivery and prompt reply from customer service”

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Posted 7 years ago

“They serve you quickly and they are very polite they are also very paitiont”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“By being prompt in delivery. Items ordered of good quality and perfect place to shop if you have teenage grandsons.”

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Posted 7 years ago

“Placed an order on the 21st of December for next day express delivery now 25th December still no delivery several phone calls to customer service and no help whatsoever .will be returning my order and spending my money with another retailer .as tour site says in terms and conditions it's a legally binding contract well that works both ways .will never use your sorry excuse of a company again .and I will follow up with legal action as my time is not free .and warn others on social media at every opportunity I have”

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Posted 7 years ago

“My sister has had a terrible experience with JD sports Manchester, she had £100 on a gift card and the card was cloned! Or as a JD supervisor said it sounds like it was done by a member of staff! Totally refused to deal with it.”

JD Sports 1 star review on 20th December 2017

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Posted 7 years ago

“Terrible- still waiting on them to refund me for an item that I didn’t receive 5 months ago!”

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Posted 7 years ago

“Terrible. Cancelled online order (child's Christmas gift) without notice. Only found out when I rang to ask where the order was (couldn't find in the tracking). Refund pending....”

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Posted 7 years ago

“I have orded a pair of shoes, i have paid for next day delivery but they charge me extra for nothing, they dont respect the customers and delivery time. I took a day of from work to wait the whole day for nothing !”

JD Sports 1 star review on 19th December 2017

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,345 reviews