JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fuming ordered some trainers for my hubby's birthday on next day delivery paid extra for this an didn't arrive phone is to be told they'll be another few day omg what shitty service”

Helpful Report

Posted 5 years ago

“Worst experience I've ever had with a retailer.”

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Posted 5 years ago

“TERRIBLE! Been waiting over two weeks for a refund, finally a few days ago they responded to one of my emails saying it has gone through and as it was through paypal would be back in my account within the next 1-2 hours. It's been 3 days and they are no longer responding to me. At this point it is theft! GIVE ME MY MONEY BACK.”

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Posted 5 years ago

“Terrible ordering system, Placed order got confirmation of order. Payed for next day delivery and after 2 days checked the tracking number to find JD had cancelled the order due to no stock. Yet had failed to email me or notify me they had cancelled the order. Poor show. Will not be ordering from them again.”

Helpful Report

Posted 5 years ago

“I ordered my little brother some swimming trunks and a top for his birthday. I ordered on the 27th of July and told it would be ready to be collected by the 29th, then told it would be 2-4 days. However, upon tracking my order it came to my attention that the shop had changed the shorts from red and dark blue shorts as seen in the picture to the light blue zig-zag ones also pictured. I am appalled by the customer service as I have attempted to reach JD many times. It is difficult to explain to a young child why he has not received his gift after 3 weeks. Do not recommend this company and will not be spending here again.”

Helpful Report

Posted 5 years ago

“I have ordered three times from JD Sports. My man twice. Four times of these the packages have taken at least two times the time that has been promised. But today became the biggest flop. I received a pair of shoes in wrong size, broken and dirty box and shoes itself, totally unknown persons ordering details inside the box, including personal info and payment info.. Didn't received my own order details, only God knows where in the world that travels.. Ready to boycott this firm 100%.”

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Posted 5 years ago

“A lot faster delivery on your click and collect order which is also free and downt make you pay for click and collect”

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Posted 5 years ago

“Amazing good staff kind and polite”

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Posted 5 years ago

“Worst customer service ever.”

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Posted 5 years ago

“I cancelled a gift card i had ordered a month ago but as far as i can see i have not yet had it refunded, despite us getting confirmation on email from J D Sports that it had been cancelled - i'm not getting anywhere with customer services - i'd be glad if somebody at J D Sports would ring me & resolve it”

Helpful Report

Posted 5 years ago

“Bad customer service. Bad online shopping. It has been more than 2 weeks since i ordered. No update whatsoever. I would not recommend anybody to buy online on their website. If anybody know their ssm or company registration no. please do share. I would like to claim through tribunal tuntutan pengguna.”

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Posted 5 years ago

“Prices! In Vietnam shoes cost 10 dollars. The semi shoes cost in JD. 180 pounds.”

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Posted 5 years ago

“Went to purchase tracksuit yesterday ,when I got to till was told the wrong price was on it ,now I find it strange that there was over 10 tracksuits hanging up with the supposedly wrong price on all of them, staff at till not very pleasant !!”

Helpful Report

Posted 5 years ago

“I ordered a football top to be delivered for my brothers birthday and it was never delivered. JD Sport said it would be delivered within 5 working days, they didn’t have it in stock, they didn’t bother to inform me that they didn’t have it in stock but still took my money, they then never answered my enquire till 4 days after it was sent, they then told me I would be refunded the money within 5 working days and it is 7 working days and I still haven’t received it. I would not advise anyone to purchase anything from them online. They are a total disgrace.”

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Posted 5 years ago

“Paytm customer care toll free number 8116981288 7070834463”

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Posted 5 years ago

“I'd give minus stars if I could. Wrong shoes delivered to wrong house, horrendous customer service, cheeky representatives, 12 days no refund, just atrocious behaviour”

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Posted 5 years ago

“I can't wait to get out of this shop as the music which is mostly rap is blareing.spoke to a member of staff who I thought was in charge but he said he likes it.”

Helpful Report

Posted 5 years ago

“Just been badly let down. Ordered in store paid for next day delivery. Two days later still no product, which was a birthday gift but too late now. Phone staff unhelpful, never reply to emails and live chat isn’t really live chat! Really angry and let down. Will go elsewhere in future.”

Helpful Report

Posted 5 years ago

“We love to browse at JD, they've got really nice track suits and trainers. Our local store in Luton The Mall is also great on service. Very polite friendly and helpful staff. Highly recommend.”

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Posted 5 years ago

“Went to the one in st Stephens hull , staff are rude , asked for a shoe if it not on we don’t have it , bought my son a bag girl on till was chewing gum , no eye contact, please or thank you , I will not be shopping in here again , you need to do spot checks , this store could be doing so much better if you had the right management in there .”

Helpful Report

Posted 5 years ago

JD Sports is rated 2.1 based on 1,345 reviews