JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible company, finishline should have never made a deal with them. waited 3 weeks for my item, gave them the benefit of the doubt because of holiday time. finally got in touch with them, they told me they were sending a replacement, never received a confirmation email after I requested it 3 times on 3 different calls. the order status as I was told by jd sports was the item was waiting for the carrier to pick it up, that's what my original order claimed for 3 weeks. one of the worst experiences I've had with an expected reputable company, do not order from them.”

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Posted 3 years ago

“Jd customer services are TERRIBLE they cannot help with anything over the phone and have you fobbed off.”

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Posted 3 years ago

“We purchased a gift of a sweatshirt for our grandson. I returned it and was supposed to have a larger one shipped directly to him. They created a label but never shipped it. I called customer service to inquire about it twice. The second time I had to wait on hold for 1 hour and 5 minutes before they answered. The girl said I had to go back to the store again and get a refund. I I hadn't vigilant, they would have just kept our money. They burned a bridge with me!”

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Posted 3 years ago

“So we had reason to be in Atlone before Christmas & we called in to your store & bought a pair of black Converse runners for our daughter for Christmas, when she opened the box on Christmas morning turns out we got two different runners but look similar, we understand people make mistakes & it was very busy that day. I called in today and the girl was somewhat apologetic but then announced that we were charged for the wrong runners & they were €15 less so we would need to pay another €15 for the runners that we wanted in the 1st place. Needless to say I was shocked at this considering your shop made the mistake in the 1st place. Given that I traveled a 3 hour round trip to do the swap today I feel incredibly disappointed with how I am being treated as a consumer.”

JD Sports 1 star review on 5th January 2022

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Posted 3 years ago

“Item was exactly was I expected and it arrived on time. I was kept informed throughout the whole journey.”

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Posted 3 years ago

“I will never buy from JD Sports ever again. I bought my daughter a pair of trainers for Christmas (28th November) but after she tried them on, they were too small so I tried to exchange them for a larger size. Customer services told me that it's not company policy to exchange goods and told me to return and re-buy the trainers. I bought the trainers only 5 weeks ago for £40 but if I return them now and re-buy them, I will now need to pay £80. I can't believe that just to exchange for another size, I will be charged double the price. I'm really disgusted with this shop and I will make sure I will go elsewhere in the future! There are so many other retailers e.g. ASOS, that would not treat their customers like this.”

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Posted 3 years ago

“Customer service in kirkstill Leeds today was terrible very rude sale assistant,will not be returning”

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Posted 3 years ago

“I purchased a Ladies Nike Jacket online from JD Sports for my daughter for Christmas. It arrived on time but they left the ink security tag on it. Now I have to drive 45 minutes one way to my nearest JD sports store to have it removed. Absolute stupidity. Called customer service because I feel I should be compensated in some way. I waited on the phone for 44 minutes and when someone finally picked up we somehow got disconnected. what an absolute joke. "experiencing higher than call volumes" Probably because everyone is calling in about the security being left on their Christmas items.”

JD Sports 1 star review on 27th December 2021

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Posted 3 years ago

“Your favourite line is and I quote (no longer in stock) they are quick enough to take your money but not to give it back. For 1 of the biggest sports outlet. You are shocking. Customer service needs some serious upgrades. Really shocked at this service. Would have loved to add a photo but my goods didn’t even leave the warehouse after being told it’s all in stock”

Helpful Report

Posted 3 years ago

“Rubbish on line shopping experience Ordered on 9th December took money from my account on the 10th Still no delivery on 23rd Phoned customer service to be told out of stock When were they going to tell me?? Or perhaps just keep my money!!!!!!!!!!?”

Helpful Report

Posted 3 years ago

“Terrible customer service. I ordered an item and it hadn't been delivered in 3 weeks when I contacted customer service they then checked and told me it had been processed wrong and were giving me a refund and to reorder the item. this item is now sold out and I cant reorder. They were never going to inform me until I contacted them, they offered no solution to the issue about when the item would be back in stock. very disappointing. would not buy from them again. also have to wait 5 days for my refund.”

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Posted 3 years ago

“Good customer service and quick shipping”

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Posted 3 years ago

“Absolute rubbish service. I don't know how they are still operating. My order amongst 100,s if others never arrived either. They said they had refunded MY money back into my account but it hasn't been. I feel I have been ripped off.”

Helpful Report

Posted 3 years ago

“A disaster of a shop and customer service. After placing an order with the Galway shop for delivery to my home, the order has never arrived. A month later, I have been to the shop twice for a solution and contacted them via the website and no one is providing any solutions. I have been ripped off.”

Helpful Report

Posted 3 years ago

“We ordered trainers in store to be delivered next day. No correspondence was sent and no trainers. Rang the help line to be told the trainers are no longer in stock 48 hrs later . Also I have to travel another six miles and 4.00 parking to get my money back . Absolute joke disgraceful behaviour will not be ordering from you again also will not be recommending J.D sports .”

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Posted 3 years ago

“Order items and they never arrive, terrible customer service. Told by C/S that they will get there when the get there after already being 2 weeks late then order gets cancelled after 4 days of speaking to them.”

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Posted 3 years ago

“I ordered a pair of Air max 95 from yourself costing £150, I never rcd them although hermes said they were delivered. I immediately contacted yourselves and you investigated but said oh hermes said you got them. I contracted hermes myself who confirmed this morning that they couldn't trace my parcel and it appears to have gone astray. I contacted yourselves and your answer was basically tough, if you not happy go to citizens advice bureau. I'm absolutely disgusted that I am now out of pocket by £150 and you will do nothing to help. Been waiting since Monday on a phone call from your manager also”

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Posted 3 years ago

“I used to work there, do not trust a single review about this place, they write their own reviews.”

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Posted 3 years ago

“Waited for double the delivery time for my order, for it then to be cancelled..had contacted customer services between only to be lied to and say it was out for delivery and courier holding it up. Disgraceful service/lack of customer service.”

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Posted 3 years ago

“good customer service”

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Posted 3 years ago

JD Sports is rated 2.1 based on 1,345 reviews