Login
Start Free Trial Are you a business?? Click Here

JD Sports Reviews

2.1 Rating 1,345 Reviews
26 %
of reviewers recommend JD Sports
2.1
Based on 1,345 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 14%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read JD Sports Reviews
Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great section of clothes, trainers and accessories in the Swansea store. But as always, only ever one staff on the till and 4 staFF wondering around the store, chatting to one another, one staff on the trainer section running back and fore then one on the changing rooms. To buy one item, from the point the person behind the till started serving me to the point they had finished, it took 13 minutes as they had to answer the radio serveral times, to repeatedly say the same thing, all this after waiting 15 minutes listening tonthe 3 people behind me complaining. Even when you go pick up a click and collect, its poor slow slow service. Loosing faith in JD, used to look forward going there, now its dread at the thought of waiting unnecessarily long. Poor effort JD. No wonder people order online more than ever.
Helpful Report
Posted 6 years ago
I’m really not surprised that the high street is dying. Shopping in store is such an unpleasant experience now especially in JD sports, Boucher Road, Belfast. The staff clearly do not want to be there and clearly do not want assist in any way. Ask a question, they either do not know the answer or just walk away. A queue at the tills, 5 staff just standing talking with each other, looking at phones etc. Get to till and have to argue with the assistant about the offer that is on which she clearly knows nothing about. Have to go onto website to show her and she still argued about it. Eventually someone told her that I was right. Ask about printing a name on a shirt? No chance. The staff that do that only work midweek apparently. Sure why would you need them in to work on a Saturday which is clearly the busiest day of the week. Will stick in online shopping in the future and certainly not with JD sports. Awful experience.
Helpful Report
Posted 6 years ago
I would give zero stars if I could. Don’t order online, return & expect to get a refund without having to involve your bank, as when you contact “Customer Service”, as the laughingly like to call themselves, they just lie, fob you off, never return calls, lie some more, absolute disgrace. Took over 6 weeks to get money back & would probably still be waiting if my bank hadn’t intervened. Will never use again or any of their affiliates
Helpful Report
Posted 6 years ago
fast, reliable and easy to look at website
Helpful Report
Posted 6 years ago
Never pay for next day premium delivery you won’t get it ! Customer service absolute rubbish e mailed them rang them tweeted them and no reply ! Quick to take my money though
Helpful Report
Posted 6 years ago
Jdsports is a good website for making orders. . It's pretty straight forward and the order doesn't take so long for me to receive my parcel. . But one thing they don't have much colour selections, but other than that everything is of good quality and the service is very satisfying.
Helpful Report
Posted 6 years ago
i have bought a shoes from jdsport online via paypal . I 've returned the shoes on may 18th 2018 at the lewisham store but still now juillet 2018 never received my money back . I have contacted them but the never back to me i will never shop online with them again there are thieves.
JD Sports 1 star review on 29th July 2018
Helpful Report
Posted 6 years ago
Good staff
Helpful Report
Posted 6 years ago
There design on the shoes were cool
Helpful Report
Posted 6 years ago
I have ordered from JDSports UK and everything went perfectly, thank you!
Helpful Report
Posted 6 years ago
I visited JD Sports today 24/07/18 with my grandsons to purchase some holiday clothes for them. What a very pleasant suprise to meet some young sales assistants who were willing to go out of their way to help. Store visited was Pontyclun/Llantrisant.
Helpful Report
Posted 6 years ago
item arrived and was a fair price but as for communication it's not great, takes 2 days for them to dispatch , the link for tracking never works then after countless emails from them eventually 5days later the item is ready for collection ! never had any other problems with JD but online experience isn't great
Helpful Report
Posted 6 years ago
Excellent quality clothing u can get sum right bargains in sale order on line fast delivery
Helpful Report
Posted 6 years ago
Had my size over the line quick delivery
Helpful Report
Posted 6 years ago
I recently visited Walthamsow E17 branch with my 13 year old daughter bought a black Puma top. My daughter decided she wanted to exchange for a shorter sleeve Next day my daughter try to exchange the top, but was bullied and embarassed by the store Manager which so happen was on the till that day, that a hair/ fluff was a cat hair, so could not exchange because of hygeine reason I had to leave work and meet her at the store. The Manager said the same thing to me when i ask her to show me the cat hair she walked away,and said rudely she was the Manager and would not be exchanging the item. I contacted customer service, which contacted the shop, but that was a waste of time, as all they can do is apologise on behalf of the Manager. We took the top to another JD and exchange with no problem. I and my teenage kids are done with shopping at JD sports. Too many other sports shops with better customer service around. I will take our shopping there . We been shopping with JD for years, but after today never again and kids agree BYE JD AND YOUR RUDE MANAGERS, and useless customer service
Helpful Report
Posted 6 years ago
always get what i need from them on time and without ant hitches great place to but clothing as not alot of shops have such a big colllection
Helpful Report
Posted 6 years ago
Worst customer service in the world. Would be here forever giving examples. But nothing will change because people will continue to go back to them for some odd reason? I only deal with them once a year due to my kids and feel that they have the worst people working for them and it never changes year after year in Canary Wharf and their sense of common sense throughout every store and customer service department is just as bad.
Helpful Report
Posted 6 years ago
Brilliant customers servise n always smiling n cheerful
Helpful Report
Posted 6 years ago
The worst customer service possible!!! They DON'T allow you to cancel your order online and after waiting 30 min in the phone to talk to someone the person says that is IMPOSSIBLE for you to cancel the order and that you need to RETURN once they SEND and you receive the product!!! In what century they are? DO NOT BUY WITH THEM!
Helpful Report
Posted 6 years ago
Ordered an Item over two weeks ago and never received the item, apparently its still in the warehouse! Worst service I have ever experience, will not advise anyone to buy of the site! Also the customer service was extremely poor and they were not helpful at all!
Helpful Report
Posted 6 years ago
JD Sports is rated 2.1 based on 1,345 reviews