“They excelled themselves with the price however it said 2 to 3 days delivery which turned out to be ten days a little disappointing however would probably use them again and just ignore the delivery time stated”
Hello Bruce! My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback and for acknowledging our competitive pricing.
I'm sorry to hear that the delivery took longer than expected. We understand how important timely delivery is, and we're working to improve this aspect of our service.
We appreciate your understanding and willingness to give us another chance. Your satisfaction is important to us, and we hope to provide a smoother experience next time. Thank you for choosing JDS DIY!
Dear David,
Thank you so much for taking the time to leave a 5-star rating for JDS DIY! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are glad that our website made it easy for you to find what you were looking for, and we also strive to offer competitive pricing.
Your satisfaction means the world to us, and we look forward to serving you again in the future.
Best regards,
Garvi
Dear Judiith,
Thank you so much for taking the time to share your feedback regarding your experience with JDS DIY.
We sincerely apologize for the delay in delivering your order. We understand your frustration, and we are committed to ensuring the prompt delivery of our products. We are currently investigating this to identify the cause of the delay and take appropriate actions to avoid any similar occurrences in the future.
Additionally, I have sent you an email with further details regarding your order.
At JDS DIY, we continually strive to improve our services and deliver the best possible experience to our customers. Your feedback plays a vital role in helping us achieve this goal. We deeply value your input, and we want to make things right for you.
Once again, thank you for bringing this matter to our attention. We appreciate your patience and understanding. We look forward to hearing from you and resolving this issue to your satisfaction.
Best regards,
Garvi E.
“The notebook that I bought which was a spinning bucket with the mop. The book is very clunky and doesn’t spend that well the mop is not as dry as previous ones I’ve owned.”
“Item I purchased was not as described.
I am left to return my purchase before I get refunded.
My schedule for treating the paddock is now greatly delayed because of the wrong material sent.
I am greatly disappointed, firstly with the wrong material and secondly at my treatment from JDS DIY.
Archie McKee.”
Dear Archie,
Thank you so much for taking the time to share your valuable feedback about your recent experience with JDS DIY. We truly appreciate customers like you who let us know about their experiences, as it helps us to constantly improve our services.
We sincerely apologize for the inconvenience you faced with the item you purchased. We understand how frustrating it can be when a product is not as described, and we deeply regret any trouble it may have caused you. Additionally, we apologize for the delay this has caused in treating your paddock. We strive to provide the highest level of customer service, and we are disappointed to hear that we fell short in meeting your expectations in this regard.
Your satisfaction is of utmost importance to us, and we would like to make things right for you. Could you kindly share with us how we can better assist you in resolving this issue? Your feedback is crucial in helping us improve our processes and prevent such occurrences in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Dear Margaret,
Thank you so much for your glowing 5-star rating of JDS DIY! We truly appreciate your kind words and support.
We're thrilled to hear that you had an excellent experience with our service. Delivering on time and ensuring careful packaging are two aspects we strive to excel in. Your satisfaction is our top priority, and we're glad we lived up to your expectations.
Once again, thank you for your outstanding review. We look forward to serving you again soon.
Best regards,
Garvi
Dear Peter, Thank you so much for your wonderful 5-star rating of JDS DIY! We greatly appreciate your kind feedback and are thrilled to hear that you had a positive experience with us.
Our team takes great pride in offering competitive prices, ensuring quick delivery, and making sure that every product is packed properly to ensure it arrives safely. We are glad to see that our efforts have made a difference in your shopping experience.
Once again, thank you for your support and for choosing JDS DIY. We hope to have the pleasure of serving you again in the future.
Best regards,
Garvi
Dear Judiith,
Thank you so much for taking the time to provide us with your feedback about your experience with JDS DIY. We truly appreciate your willingness to share your thoughts with us.
Firstly, we would like to sincerely apologise for the inconvenience caused by your order not arriving yet. We understand the frustration this may have caused you, and we are genuinely sorry for any inconvenience this may have caused. We strive to provide our customers with a smooth and efficient service, and it is disheartening to hear that we fell short of meeting your expectations.
To ensure we improve our services, we would greatly appreciate it if you could provide us with further details regarding the issue you faced. Could you kindly let us know if you received any notification or tracking information for your order? This will help us investigate the situation further and find a solution to ensure timely delivery in the future.
Once again, we want to express our gratitude for bringing this matter to our attention. Customer feedback plays a crucial role in helping us enhance the quality of our services. We are committed to resolving this issue and making necessary improvements to prevent similar occurrences in the future.
If there is anything else we can assist you with or if you have any additional feedback, please feel free to
Thank you so much for your fantastic 5-star rating of JDS DIY! We are thrilled to hear that you were very pleased with the service you received and that your order arrived safely and on time. Your satisfaction is our top priority, and we are delighted to know that we have met your expectations. We look forward to serving you again in the future if needed. Many thanks for your kind words and support! 👍
Thank you for your fantastic 5-star rating of JDS DIY! We sincerely appreciate your support and are thrilled to hear that you found our service to be very prompt and efficient. Our team is dedicated to providing the best possible experience for our customers, and your kind words are truly gratifying. We look forward to serving you again in the future.
“Fast delivery but item not as advertised. Image send it was the ready mixed 2.5L that came with spraying device. I received the concentrated version that requires mixing so quite disappointed. Too much hassle to return.”
Hello,
Thank you so much for taking the time to share your feedback regarding your experience with JDS DIY. We truly appreciate your support and value your opinion as it helps us improve our services.
Firstly, we would like to apologize for the inconvenience caused by receiving the wrong item. We understand how disappointing it must have been to receive the concentrated version instead of the ready mixed 2.5L paint along with the spraying device as advertised. We sincerely apologize for any frustration or hassle this may have caused you.
At JDS DIY, our aim is to provide hassle-free experiences for our customers, and we deeply regret that we fell short in meeting your expectations in this instance. We understand that returning the item might be inconvenient for you, but please be assured that we take this matter seriously and will take necessary steps to prevent such occurrences in the future.
In order to make things right and improve our service, we would greatly appreciate your guidance. Could you kindly provide us with some suggestions on how we can better address issues like this by sending us an email at customercare@jdsdiy.com? Your insights will help us enhance our processes and ensure that our valued customers, like yourself, receive nothing but the best service.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter
Dear Robert,
Thank you so much for taking the time to give JDS DIY a 4-star rating. We greatly appreciate your support and feedback. "Very good service" indeed sums up our goal to provide top-notch assistance to our customers.
We would also like to express our gratitude for your loyalty as a customer. Your continued trust in our products and services means the world to us. We assure you that we will maintain our commitment to excellence and always strive to meet your expectations.
Thank you again for choosing JDS DIY. We look forward to serving you in the future!
Best regards,
Garvi
“Bought 4 5litre cans of clear fence treatment as a test run because the price was good.
3 off the 4 although in cardboard boxes were dented. Which means they cant be stored for extended period”
Hello there! My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback and for giving our products a try.
I'm sorry to hear that 3 out of the 4 cans of clear fence treatment arrived dented. This is certainly not the quality we aim to deliver, and I understand how this impacts your ability to store them long-term.
Please email us directly at customercare@jdsdiy.com with your order details so we can address this issue and find a suitable solution for you. Your satisfaction is important to us, and we appreciate your feedback to help us improve our service. Thank you for choosing JDS DIY!
“Bought fence treatment in 5 litre cans, although the were in pairs in cardboard boxes 3 of the 4 delivered were dented. As i have used 100's of this product it is only a problem if you dont use it say within a year as corrosion can start and discolour the usual clearness of the product”
Thank you so much for your 4-star rating of JDS DIY! We truly appreciate your support.
We apologize for the inconvenience you experienced with the dented cans during the delivery of your fence treatment. We understand that it can be frustrating, especially considering the potential corrosion and discoloration that can occur if the product is not used within a year. Your feedback is valuable to us, and we will make sure to improve our packaging and delivery process to prevent such issues in the future.
Thank you for being a loyal customer, and we look forward to serving you again in the future. If you have any further concerns or questions, please do not hesitate to reach out to us.
Best regards,
Garvi
Dear Steve,Thank you so much for your fantastic 5-star rating of JDS DIY! We really appreciate your support and feedback.
We are thrilled to hear that your order was delivered on time, and that you had no complaints. It's great to know that our commitment to prompt and efficient service is being recognized by our valued customers like you.
Once again, thank you for taking the time to share your experience. We look forward to serving you again in the future.
Best regards,
Garvi
Hi Karen!
Thank you so much for giving JDS DIY a fantastic 5-star rating! We appreciate your kind words and recommendation. We strive to provide excellent service and it means a lot to us that you had such a positive experience with our company.
"Great company. Fast delivery highly recommend." - This short text perfectly captures what we aim for at JDS DIY. We take pride in our commitment to ensuring quick and reliable delivery, paired with top-notch customer service. Your satisfaction is our priority, and we are delighted that we could meet your expectations.
Once again, thank you for choosing JDS DIY and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Thank you so much for taking the time to leave us a 5-star rating for JDS DIY! We truly appreciate your support.
We are delighted to hear that you found our prices to be great and that your order arrived on time. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations.
If there's anything else we can assist you with or any other feedback you'd like to share, please don't hesitate to reach out. We would be more than happy to help.
Thank you once again for choosing JDS DIY. We look forward to serving you again in the future!
“I ordered the jug and stand for a party so paid for next day delivery. The parcel wasn't shipped for another 4 days so not only was it late, it then went missing. Customer care 'team' could not have been less helpful. Luckily i paid via Paypal so have received a full refund through a Paypal claim. Will not be usin g JDS again”
Hello there!
Thank you so much for taking the time to share your feedback about your experience at JDS DIY. We truly appreciate your thoughtful comments and apologize for any inconvenience caused.
Your feedback is incredibly valuable to us as we continually strive to improve our service. We would greatly appreciate it if you could provide more details about the issues you encountered during your visit. Which specific aspects of your experience require attention and how can we make things better?
We genuinely value our customers and their satisfaction is our top priority. Please know that we are committed to addressing any concerns and ensuring a better experience for all future visits. We would be grateful for any further suggestions or feedback you may have.
Once again, we sincerely appreciate your feedback and the time you took to share your thoughts. We hope to have the opportunity to serve you better in the future.
Kind regards,
Garvi
Dear Stephen,
Thank you so much for taking the time to leave us a fantastic 5-star rating for JDS DIY! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
Good service and product are always our top priorities, and we are delighted to know that we met your expectations. Your satisfaction means a lot to us, and we strive to consistently provide exceptional service and high-quality products.
Once again, thank you for choosing JDS DIY and for your kind words. We look forward to serving you again in the future!
Best regards,
Garvi
Dear Nicholas,
Thank you so much for the outstanding 5-star rating you gave us at JDS DIY! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our company.
We take pride in being a great company that provides specialized products, and we're delighted that we were able to fulfill your needs promptly. Our team works hard to ensure that our customers receive top-quality items as quickly as possible.
Once again, thank you for your kind words and for choosing JDS DIY. We look forward to serving you again in the future!
Warm regards,
Garvi
