Dear Steven,
Thank you so much for your 5-star rating of JDS DIY! We truly appreciate your kind words and feedback. We are thrilled to hear that you had a great experience with us and found our prices to be great and our service excellent.
We apologize for any inconvenience caused by the delivery time. We understand the importance of a timely delivery and we are continually working with our delivery partners, including Amazon, to improve this aspect of our service.
Once again, thank you for choosing JDS DIY. We value your support and look forward to serving you again in the future.
Best regards,
Garvi
“Ordering & receipt of goods no problem if fact v good .
HOWEVER ordered dulux once paint " on offer " ie buy 2 cans £18.64 each I actually ordered 3 & they only charged £18.64 for the 3rd also total cost £55.92 .
BUT BECAUSE I HAD USED THE 1ST TIME BUYER 5% DISCOUNT CODE THEY SUBSEQUENTLY REMOVED THIS OFFER FROM MY ORDER/INVOICE AS THEY DONT ALLOW 2 DISCOUNTS PER ORDER SO I WAS CHARGED £20.21 per tin AN EXTRA £4.71 quoting their T & C s re discounts
PATHETIC JDS JUST PATHETIC how to lose a potentional regular customer for £4.71 !!!!!!!”
Dear Mike,
Thank you for your feedback. We're glad to hear that the ordering and receipt of your goods went smoothly, but we're sorry to learn about your dissatisfaction with the discount application on your recent purchase.
We apologise for any confusion caused by our discount policy. As stated in our terms and conditions, only one discount can be applied per order, which is why the multi-buy offer was adjusted when the 5% first-time buyer discount was used. We understand your frustration, and we're sorry that this led to a disappointing experience.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Garvi
“I recently purchased some Miracle Gro Ericaceous plant feed from one of the top two budget supermarkets for £5.00. I found that I got extremely good results in under two weeks, so when I had rn out and couldn't find the product in our local garden centres at a reasonable price I resorted to the Internet.
Jds diy came up and the price was even better than the budget supermarket, so I decided to buy in bulk and got a very good deal.
I was extremely pleased with the service from JDS and the delivery time of just over 36 hours.
I will use them again when I need something that they stock.”
Dear Ron,
Thank you so much for taking the time to give JDS DIY a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We're glad to hear that you found our prices even better than the budget supermarket and that buying in bulk was a great deal for you. We understand the frustration of not being able to find a product locally, and we're happy we could help you out.
It's amazing to hear that you were extremely pleased with our service and that the delivery time was so quick. We strive to provide efficient and reliable service to all our customers, and we're glad we could meet your expectations.
Thank you again for choosing JDS DIY. We look forward to serving you in the future for all your DIY needs.
Best regards,
Garvi
Hello there,
Thank you so much for your outstanding 5-star review of JDS DIY! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us.
We take great pride in providing a top-notch service to our valued customers, so hearing that you found our delivery to be very fast, our communication to be good, and our packaging to be well-packed is truly rewarding. Furthermore, we are thrilled that you found our prices to be excellent, as we continuously strive to offer our products at the best possible value.
Once again, thank you for choosing JDS DIY and for taking the time to share your feedback. We look forward to serving you again in the future.
Warm regards,
Garvi
“Very disappointed with my first, and certainly my last order with JDS. Ordered a drain gulley, as pictured, it wasn't complicated, or so I thought. They delivered me a cheap plumbing bend instead. They never resent the correct item and I had a real fight to get a refund. Beware of the wolf in sheep's clothing.”
Dear Nick,
Thank you for sharing your feedback. We regret that your experience with JDS DIY didn’t meet your expectations and led to disappointment.
Regarding the issue with your order, we want to clarify that this was due to a website error, not a packing mistake. We sincerely apologise for the mix-up and understand how frustrating this situation must have been. We're pleased the matter has now been resolved, but we will certainly take this incident as a learning opportunity to improve our systems and processes.
Thank you again for bringing this to our attention.
Best regards,
Garvi
Dear James,
Thank you so much for your exceptional 5-star rating of JDS DIY! We are absolutely thrilled to hear about your positive experience with us. We greatly appreciate your support and feedback.
We're glad to hear that our ordering process was really easy for you and that your order was dispatched quickly. At JDS DIY, we prioritize efficient service to ensure our customers have a seamless experience.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
Dear Dodd,
Thank you so much for taking the time to rate JDS DIY with four stars!
We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. At JDS DIY, we strive to provide excellent service, high-quality products, and quick delivery to ensure our customers' satisfaction. Your kind words about our quick delivery mean a lot to us.
Thanks again for choosing JDS DIY. We look forward to serving you with even better experiences in the future!
Best regards,
Garvi
Hello there,
Thank you so much for your fantastic 5-star rating and review of JDS DIY! We truly appreciate your kind words and support.
We're thrilled to hear that you had a positive experience with us. Quick delivery, well packed items, good prices, and products that match the advertised descriptions are qualities we strive for, and we're delighted that we met your expectations.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
Hello Paul,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We are thrilled to hear that you found our products to be as described and at a good price. It's also great to know that you have previously dealt with us and are considering doing so again. We appreciate your continued support and look forward to serving you in the future.
Kind regards,
Garvi
Thank you for your feedback, Nick.
I apologise for the inconvenience you experienced with your order. We understand how frustrating this must have been. As soon as we were aware that your order was undeliverable, we processed a refund right away to minimise any further inconvenience.
We are continuously working on improving our processes to prevent situations like this in the future. If you have any further concerns or suggestions, please feel free to reach out to us.
Best regards,
Garvi
Hello Trena,
Thank you so much for giving JDS DIY a fantastic 5-star rating!
We truly appreciate your support and positive feedback. At JDS DIY, we strive to offer the best products at the most affordable prices. We are thrilled to hear that you found us to be the cheapest place for hydrangea food. Providing our customers with quality items at competitive prices is our top priority.
Once again, thank you for your glowing review. It means the world to us! We look forward to serving you again in the future.
Best regards,
Garvi
Hi!
Thank you for sharing your feedback about your recent experience with JDS DIY. We truly appreciate customers like you who provide us with valuable insights.
We sincerely apologise for the issues you encountered with our service. We understand that receiving the wrong brand and size of the product can be frustrating, and we regret any inconvenience this may have caused. Your feedback helps us identify areas where we can improve.
Could you please provide more details about the specific problem you faced? This will allow us to investigate further and prevent similar occurrences in the future. Additionally, your input would help us determine how we can make things right and ensure a better shopping experience for all our valued customers.
Thank you again for bringing this to our attention. We are committed to learning from our mistakes and making the necessary improvements.
If there is anything else we can assist you with, please do not hesitate to reach out. We value your patronage and hope to have the opportunity to serve you better.
Best regards,
Garvi
Hello Carol,
Thank you so much for your fantastic 5-star rating of JDS DIY! Your support means the world to us.
We're thrilled to hear that you had a great experience with our products. It's always satisfying to know that our paint performs exceptionally well. We're even more delighted that it worked beautifully on your metal outside bench, giving it a fresh new look. Great paint truly makes a difference!
We appreciate you taking the time to leave us this wonderful feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Garvi
Hello Jean,
Thank you for your fantastic 5-star rating of JDS DIY!
We sincerely appreciate your support and feedback. We're thrilled to hear that you found our products to be of good quality and that the delivery was prompt. It means a lot to us! We're constantly striving to exceed our customers' expectations, and reviews like yours reassure us that we're on the right track.
Thanks again for choosing JDS DIY, and we look forward to serving you in the future.
Best regards,
Garvi
Hello Ron,
Thank you so much for your wonderful 5-star rating of JDS DIY!
We truly appreciate your support and are thrilled to hear that you had an excellent experience with our service. It means a lot to us to know that our efforts are being recognized and valued by our customers like yourself.
We strive to provide top-notch service and will continue to go above and beyond to ensure your satisfaction. Should you have any further needs or require assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing JDS DIY and for your kind words. We look forward to serving you again soon.
Best regards,
Garvi
“I placed an order for a friend JDS had the best price despite having to pay shipping. The two cans of Cost and Seal were beautifully packed and arrived when stated. Very pleased with the service.”
Hello Catriona,
Thank you so much for giving JDS DIY a fantastic 5-star rating! We truly appreciate your support and are delighted to hear that you had an excellent experience with us.
We are also pleased to learn that you found JDS DIY to have the best price for the two cans of Cost and Seal, despite having to pay for shipping. We strive to provide competitive prices and top-notch service, ensuring our customers are always satisfied. It brings us joy to know that your order arrived as scheduled, beautifully packed, and met your expectations.
Your satisfaction is our utmost priority, and we are grateful for your kind words of appreciation. If you ever need anything else or have further inquiries, please do not hesitate to reach out to us. We look forward to serving you again in the future!
Best regards,
Garvi
“I’ve used this on my metal garden chair gave it 2 coats and it looks beautiful, if it stops the rust coming through it is worth the money. I used it on the same item 3 years ago and it kept nice, it’s a little more expensive than other metal paints but it lasts”
Hello Carol,
Thank you so much for your amazing 5-star rating of JDS DIY!
We truly appreciate your kind feedback and are thrilled to hear that our product worked wonders on your metal garden chair. It's fantastic to know that after applying two coats, it now looks beautiful and has kept the rust at bay. Your trust in our product is truly valued.
We understand that our metal paint may be slightly more expensive than others, but we firmly believe that the longevity it provides makes it worth every penny. We're proud to offer a product that lasts and maintains its quality over the years.
Thank you again for your support and for sharing your positive experience. We hope to continue providing you with excellent products in the future.
Best regards,
Garvi
Hello Jonathan,
Thank you for your feedback and the 5-star review! We're pleased to hear that your order was delivered on time.
If you need anything else, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello Linda,
Thank you for your positive feedback and the 5-star review! We're glad to hear that your first experience with us went smoothly and that the delivery was on time.
If you need anything else, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello Philip,
Thank you for your feedback and the 5-star review! We're pleased to hear that you are happy with the product and that we were able to recover quickly.
If you need anything else, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
