Dear Ann,
Thank you so much for taking the time to provide us with your feedback on your recent experience at JDS DIY. We sincerely appreciate hearing from our valued customers like yourself.
Firstly, please accept our sincerest apologies for the inconvenience you faced regarding the location of your product. We understand that this must have been frustrating for you, particularly when you were informed that it had been securely placed near your front door.
To rectify this situation and ensure a better service in the future, we would greatly appreciate it if you could kindly share any further details regarding your experience. Specifically, we would like to know how we can make things right for you and prevent such incidents from happening again.
At JDS DIY, customer satisfaction is our top priority, and we are dedicated to continuously improving our services. Your feedback is invaluable in helping us achieve this goal.
Thank you once again for your feedback, Ann. We genuinely appreciate your support and understanding. Please do not hesitate to contact us directly so that we can address your concerns and work towards a satisfactory resolution.
Warm regards,
Garvi
Dear Christine, Thank you so much for taking the time to rate JDS DIY with 4 stars! We greatly appreciate your feedback and support.
We apologize for any inconvenience caused by the delay in delivery. We strive to ensure prompt and efficient service, and we will take your comment into consideration to improve our operations.
Thank you again for your review. We are delighted to have you as a satisfied customer and look forward to serving you better in the future.
Best regards,
JDS DIY team
Thank you, Shirley, for giving JDS DIY a delightful 5-star rating! We really appreciate your kind words and are thrilled to hear that you found our company to be of excellent value. We strive to provide speedy delivery for all our customers, and it's fantastic to know that our efforts did not go unnoticed. We are grateful for your feedback and look forward to serving you again in the future. Thank you for choosing JDS DIY!
Dear Janet,Thank you so much for your amazing 5-star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
"Excellent product. Excellent price."
Your kind words mean the world to us, and we are grateful for customers like you who recognize the quality and affordability of our products. We strive to provide excellent service and value to all our customers, and your feedback reassures us that we are on the right track.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
“I ordered an item which seemed to have a spray nozzle attached for assisting in spraying the product.When the product arrived there was no spray nozzle. I contacted customer service and was just told the item isn't supplied. I checked the website and the image shows the product with a spray nozzle however it is only on 5L sizes. This isn't exceptionally clear on the details.
I'm now having to search and find a nozzle at extra expense.
The delivery of the item was quick but that's about it.”
Dear Julie,
Thank you for bringing this to our attention. We apologize for the confusion regarding the spray nozzle. We understand your frustration, especially when the website image may not clearly indicate which sizes include the nozzle.
We strive to provide accurate product information and regret any inconvenience caused. Your feedback will help us improve our communication to ensure clarity for all customers.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Garvi
Dear Dennis,Thank you so much for giving JDS DIY a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had an excellent experience with our product and service.
At JDS DIY, we strive to provide the best quality products and top-notch service, so your feedback means a lot to us. We look forward to serving you again in the future and providing you with more excellent products and service. Thank you once again for your kind words and for choosing JDS DIY!
Hi Dennis! Thank you so much for taking the time to rate JDS DIY with 5 stars! We truly appreciate your support and are thrilled to know that you had an excellent experience with our product and service. Your satisfaction is our top priority, and we will continue to provide you with only the best. We look forward to serving you again in the future!
Hello there! Thank you so much for taking the time to leave a 5-star rating for JDS DIY! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Great price and quick delivery are indeed two aspects we strive to provide to our valued customers. Your satisfaction means the world to us, and we're glad to know that we were able to meet your expectations. Once again, thank you for your support and for choosing JDS DIY. We look forward to serving you again in the future!
Thank you so much, B, for your outstanding 5-star rating of JDS DIY! We greatly appreciate your support and it means a lot to us. We strive to provide prompt delivery to ensure your utmost satisfaction. Thank you once again for choosing us and we look forward to serving you again soon!
“Delivery was stated to be within 2-3 days and finally arrived 12 days later. Notification of dispatch was not received until over a week after it was placed and then did not arrive with the courier according to tracking information for another 3 days. Made numerous attempts to contact them to find out what was happening with my order through e-mail with no response and telephone number usually just rings with no answer. Only managed to speak to someone once following which i then received dispatch notification and was assured my delivery would be received the next day but didn't arrive until 4 days later. Terrible customer services has put me off using again.”
Hello there! Thank you so much for taking the time to share your feedback about your experience with JDS DIY. We truly appreciate your willingness to let us know about your recent order and the issues you encountered.
We sincerely apologize for the delays you experienced in receiving your delivery. We understand how frustrating it can be when the estimated delivery timeframe is not met, especially when it extends far beyond what was initially stated. We also apologize for the lack of timely communication and the difficulty reaching us through email and phone. This is not the level of service we aim to provide and we are genuinely sorry for the inconvenience caused.
We would like to make things right and regain your trust. Could you please let us know how we can improve our services by sending is an email at customercare@jdsdiy.com? Your input is immensely valuable to us, as we are constantly striving to enhance our customers' experience.
Once again, we appreciate your feedback and apologize for falling short of your expectations. We hope to have the opportunity to serve you better in the future.
Hi Teresa! Thank you so much for taking the time to rate our business, JDS DIY, with 4 stars. We really appreciate your feedback and support!
We are thrilled to hear that you had a positive experience with us. Providing excellent service is our utmost priority, and we are glad that we could meet your expectations. We look forward to serving you again in the future and providing you with the same level of satisfaction.
Hello Philip! Thank you so much for leaving us a 5-star rating for JDS DIY! We greatly appreciate your positive feedback.
We are thrilled to hear that you are highly satisfied with the OutSunny swing seat you purchased from us. Your satisfaction is our top priority, and we are glad that we could deliver an excellent service to you.
Once again, thank you for your support and for choosing JDS DIY. Please feel free to reach out to us if you need any further assistance. We look forward to serving you again in the future.
Hi Robert! My name is Garvi, and I have recently joined the JDS DIY customer service team. I'm truly sorry to hear about the issues you've experienced with receiving the wrong product and a burst bag. This does not meet the standard of service we aim to provide.
I assure you that I am now personally handling all customer inquiries. Please email me directly at customercare@jdsdiy.com with your details so I can investigate and resolve this matter promptly for you. Your satisfaction is important to us, and I am committed to rectifying these faults. Thank you for bringing this to our attention.
Hello Les! Thank you so much for your fantastic 5-star rating of JDS DIY! We truly appreciate your support and kind words. It's wonderful to hear that our service and value for money surpassed your expectations. Our staff takes great pride in assisting our customers, and knowing that they couldn't have been more helpful brings us immense joy.
We value your business and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing JDS DIY!
Hello Lesley! Thank you so much for your fantastic 5-star rating! We are thrilled to hear that you enjoyed our Peckish Natural Balance Energy Balls 50 Refill Box. Your feedback is truly appreciated and encourages us to keep delivering products that meet your expectations. We hope these energy balls have provided you with the perfect snack to keep your garden birds going throughout the day. Your support means a lot to us. If you have any questions or need further assistance with your product, please feel free to reach out. We're here to help. Thanks again for choosing JDS DIY!
Hi Christine! Thank you so much for taking the time to leave us a glowing 5-star rating for JDS DIY! We truly appreciate your kind words and support.
We are thrilled to hear that you had a positive experience with our company. Good price and speedy delivery are two factors that we always strive to prioritize when serving our customers. We are glad that we could meet your expectations in these areas. We look forward to serving you again in the future!
Hello Elizabeth! My name is Garvi, and I've recently joined the JDS DIY customer service team. Thank you for your feedback. I'm sorry to hear that you found our service to be slow. We're continuously striving to improve our delivery times and overall service. If there's anything specific you'd like us to address or if you need further assistance, please feel free to contact me directly at customercare@jdsdiy.com. Your satisfaction is important to us, and we're here to help in any way we can.
“The items were extremely competitively priced and delivered promptly. Through no fault of the company, in spite of careful packaging there was an issue with one of the tins of paint but damage was mitigated by the way it was packed. When I telephoned they could not have been more helpful. Excellent service. Highly recommend and would definitely use again.”
Hi Alison! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our prices competitive and that your order was delivered promptly. It's great to know that our careful packaging helped mitigate any damage and that our team was able to assist you effectively when you called. Your kind words and recommendation mean a lot to us. We look forward to serving you again in the future. Thanks for choosing JDS DIY!
Hello David! Thank you so much for your outstanding 5-star rating of JDS DIY! We truly appreciate your kind words and recommendation of our company and products. We strive to provide top-notch service to all our valued customers, and we are thrilled that you are satisfied with our service.
Once again, thank you for your support and for recommending us to everyone. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Hi Bodrul! My name is Garvi, and I have recently joined the JDS DIY customer service team. I'm really sorry to hear about the confusion with your order and that it led to disappointment. To rectify the issue, a refund has been processed. If you have any further questions or concerns, please feel free to reach out to me directly at customercare@jdsdiy.com. Your satisfaction is very important to us, and I'm here to help with anything you need. We truly appreciate your feedback and hope to provide you with a better experience in the future.
