Dear Kay,
Thank you for taking the time to share your experience with JDS DIY. We would like to apologise about your package which arrived damaged. We always aim to provide the best service possible and regret any inconvenience caused.
In cases like this, our standard protocol is to ask for the return of the damaged item to process a refund or replacement. This helps us improve our services and prevent similar issues in the future. We understand this might be troublesome, and we appreciate your understanding and cooperation.
If there's anything further we can do to assist, please don't hesitate to reach out to our customer service team.
Kind regards,
Garvi
Dear Christine,
Thank you so much for taking the time to give JDS DIY a 5-star rating!
We greatly appreciate your support and are thrilled to hear that you were happy with your purchase. It's wonderful to know that you found our prices to be good and that the cost of postage was reasonable. We also strive to ensure that your orders arrive within a reasonable time, so we're glad to hear that everything went smoothly.
Once again, we truly appreciate your positive feedback and hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Garvi
Dear Jane,
Thank you so much for giving JDS DIY a 5-star rating!
We're thrilled to hear that you had an excellent experience with us. Your kind words and positive feedback truly mean a lot to us. We're glad that you found our products to be of excellent value and that they were delivered promptly. Our team takes great care in ensuring that each order is well packed to prevent any damage during transit.
Thank you once again for your review and for choosing JDS DIY. We truly appreciate your support!
Wishing you all the best,
Garvi
Hello!
Thank you so much for taking the time to rate JDS DIY with four stars! We really appreciate your feedback and are thrilled to hear that you had a positive experience with our store.
At JDS DIY, we strive to provide excellent service and quality products to our valued customers, and we are delighted that you found our service to be good. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.
We value your support and trust in us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!
Best regards,
Garvi
JDS DIY Customer Support
“Excellent communication from Customer Service when I queried the status of my item's delivery. Product duly arrived. Very pleased with service. Thank you.”
Hello!
Thank you so much for your kind and generous review of JDS DIY! We greatly appreciate your 5-star rating and are thrilled to hear that you had an excellent experience with our customer service.
We strive to provide top-notch communication throughout the entire purchase process, and we're glad to know that we could assist you with the status of your item's delivery. It brings us immense joy to hear that your product arrived promptly and that you are pleased with our service.
Your satisfaction is our utmost priority, and we aim to continue delivering exceptional service to customers like you. Thank you for choosing JDS DIY, and we sincerely hope to serve you again in the future.
Best regards,
Garvi
JDS DIY Team
Dear Ireneusz,
Thank you so much for your amazing 5-star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that you are happy with our quick delivery service.
We are committed to providing a seamless and efficient experience for our valued customers, and it's great to know that we've succeeded in delivering your order promptly. We are truly thankful for your loyalty and choosing JDS DIY for your DIY needs. We will continue to strive for excellence in serving you and look forward to exceeding your expectations in the future.
Warmest regards,
Garvi
Hello Andrew,
Thank you for your kind words!
We're pleased to hear you received very good service. Your satisfaction is our priority.
If you need anything else, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello Bill,
Thank you for your wonderful feedback!
We're delighted to hear that you had an easy ordering experience and quick delivery. It's great to know we met your expectations.
If you need anything else, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello Alan,
Thank you for your positive feedback!
We're thrilled to hear that you found our brush cleaner at such a great price compared to other trade stores. We strive to offer the best value for our customers.
If you have any other needs or questions, feel free to reach out. Thank you for choosing JDS DIY!
Best regards,
Garvi
“Online ordering was simple to use, delivery service was good & I was able to track my parcel. Only downside was that I received a discount voucher to use on my next visit which I did as I needed more product and the system wouldn't process it for me. Other than that i will definitely be using the site again as priced where very competitive”
Dear Angela,
Thank you so much for your fantastic 4-star rating of JDS DIY! We sincerely appreciate your support and loyalty as our valued customer.
We are thrilled to hear that the online ordering process was simple to use and that you were satisfied with our delivery service. We understand how important it is for our customers to be able to track their parcels, and we're glad that we could provide that convenience for you.
However, we sincerely apologize for the inconvenience you experienced with the discount voucher on your recent visit. We understand how frustrating that must have been. Rest assured, we have taken note of your feedback and will work diligently to improve our system to ensure a smoother process in the future.
We are delighted to know that you find our prices highly competitive and that you plan to continue using our site. Your satisfaction is our utmost priority, and we will strive to meet and exceed your expectations with each visit.
Once again, thank you for your continued support and for taking the time to share your feedback. We look forward to serving you again soon!
Warm regards,
Garvi
Hi again Derek!
Thank you so much for your 5-star rating of JDS DIY! We truly appreciate your support and your kind words. Your satisfaction means the world to us, and we're thrilled to hear that we were able to meet your expectations. They are exactly the type we strive to impress, and we couldn't be happier that you are pleased with our service.
Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. We look forward to serving you again in the future!
Thank you once again for choosing JDS DIY!
Warm regards,
Garvi
Dear Kevin,
My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback.
I'm sorry to hear about the inconvenience you experienced with tracking your order. We understand how important it is to have timely updates on your purchases, and we're working to improve our tracking system. Your satisfaction is important to us, and we appreciate your patience. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Best regards,
Garvi
Dear Dean,
Thank you so much for taking the time to give JDS DIY a 5-star rating!
We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. We pride ourselves on delivering exceptional service, and we're delighted that you found our price and delivery to be fantastic. Your satisfaction is our ultimate goal, and we're overjoyed that we were able to meet your expectations.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
Dear Portia,
Thank you so much, Portia, for taking the time to leave us a fantastic 5-star rating for JDS DIY!
We truly appreciate your support and are thrilled to hear that you had such a wonderful experience with us. It's great to know that you found our online ordering process easy, and our prices competitive. We take pride in offering our customers the best deals possible. Additionally, we understand the importance of quick delivery, so we're glad to hear that your order arrived promptly.
Thank you once again for choosing JDS DIY, and we hope to serve you again in the future.
Best regards
Garvi
Dear Colin,
Thank you so much for the fantastic 5-star rating of JDS DIY!
We truly appreciate your support and recommendation. We're delighted to hear that you had a seamless shopping experience with us. Ordered online and picked up straightaway! That's the kind of efficient service we strive to provide to our valued customers.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future.
Best regards,
Garvi
Dear Joan,
Thank you so much for your wonderful 5-star rating of JDS DIY!
We are delighted to hear that you had a positive experience with us. We truly appreciate your kind words and are thrilled to know that you found our range of products to be good, prices fair, delivery quick, and packaging well-done. Your satisfaction is our top priority, and we are glad to have met your expectations.
We look forward to serving you again in the future and providing you with the same level of excellent service. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello there,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We truly appreciate your feedback and are thrilled to hear that you found our store to have a great variety of products and fabulous prices. We also take pride in our fast delivery service, so we are delighted to know that it met your expectations. We look forward to serving you again in the future. Happy DIY-ing!
“Ordered 2 tins of decking stain. When delivered I opened the boxand found that the lids had come off the tins in transit. The stain was leeking out of the plastic bags. Asked for the items to be replaced. JDS originally ignored my request. They eventually offered a 15% partial refund. Pointed out that under current law I was entitled to a full refund and that they are liable for transportation costs. Sent items back then had to chase them for the refund on the returned items. Avaoid this company at all cost.”
Hello Ray!
My name is Garvi, and I have recently joined the JDS DIY customer service team.
I'm truly sorry to hear about your experience with the damaged tins of decking stain and the initial difficulty in resolving the issue. This is not the level of service we aim to provide. I understand your frustration with the situation, and I apologise for any inconvenience it caused. I wanted to let you know that a full refund for the returned items has already been processed.
Your feedback is important to us, and we're committed to improving our service to prevent such issues in the future. Thank you for bringing this to our attention.
Best regards,
Garvi
“Wow love my lawn products from jds diy.looked on amazon and the miracle gro premium plus lawn food was more expensive and so was the miracle gro evergreen autumn and winter granules for lawns so ordered direct from the company ! Cheaper ,and super fast delivery .these products you just can't get where I live in the North put the evergreen down 2 days ago and watered it in and my lawn is the darkest green I've ever seen uniformly aswell ,all over blindingly green. Love getting these top grade products for so cheap ,will only order from this site in the future .”
Dear Julie,
Thank you so much for your glowing 5-star review of JDS DIY!
We are thrilled to hear that you love our lawn products and that you found them to be more affordable compared to other options on Amazon. Our goal is to provide top-grade products at the best prices possible, so we're delighted that you were able to take advantage of our direct ordering service.
We're also glad to hear that our delivery was super fast and that the Miracle Gro premium plus lawn food and evergreen autumn and winter granules have worked wonders for your lawn. It's fantastic to know that your lawn is now uniformly and brilliantly green.
We appreciate your support and your kind words, and we look forward to serving you in the future. Should you have any questions or need further assistance, please don't hesitate to reach out.
Thank you once again, and happy gardening!
Best regards,
Garvi
“Item despatched and received in good time, hence the three stars.
Tracking system very poor. Basic tracking showed only the despatch any further update cost £1 !!!!!! And the long reference had to be entered manually. This is not how to do it.”
Hello!
Thank you so much for taking the time to share your feedback about your experience at JDS DIY.
We truly appreciate hearing the thoughts and opinions of our valued customers. Providing exceptional customer service is one of our top priorities, and we are thrilled that our team was able to assist you during your visit. We take pride in ensuring that our customers feel supported and confident in their purchases.
We understand that sometimes things may not go as expected, and we apologize if you faced any inconvenience with the tracking system. Would you be able to provide us with more details regarding this additional cost of £1? Any information regarding this would greatly help in our investigation as well as aid us in improving our service.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our team is always here to help you in any way we can. Once again, thank you for your feedback. We look forward to serving you again soon!
Warm regards,
Garvi
