Hello there,
Thank you so much for taking the time to rate JDS DIY with 5 stars!
We appreciate your kind words and are glad to hear that you had a positive experience with us. Good service, cheaper prices, and fast delivery are things we strive to provide to all of our valued customers.
We hope to serve you again soon!
Best regards,
Garvi
Posted 1 year ago
Hello there,
Thank you so much for your amazing 5-star rating of JDS DIY!
We truly appreciate your feedback and support. We are thrilled to hear that you had a great experience with us. Good service, cheaper than others, and fast delivery are our top priorities, and we are glad that we were able to meet your expectations.
Thank you for choosing JDS DIY, and we hope to serve you again soon!
Best regards,
Garvi
Hello there,
Thank you so much for your fantastic five-star rating of JDS DIY! We greatly appreciate your support and are thrilled to hear about your positive experience with our service. Your satisfaction is our top priority, and we strive to provide very fast and efficient service to all our valued customers.
We are delighted that your order of Black Jack 905 was swiftly delivered and arrived in excellent packaging. Ensuring the safe arrival of your purchase is essential to us, and we are pleased to hear we met your expectations in this regard.
Once again, we thank you for choosing JDS DIY and taking the time to share your feedback. We look forward to serving you again in the future.
Best regards,
Garvi
Hello there,
Thank you so much for your amazing 5-star rating of JDS DIY!
We truly appreciate your kind words and support. We are thrilled to hear that you found our service to be very good and that you were satisfied with the roof paint. Providing excellent service and high-quality products is our top priority, and we are delighted to know that we have met your expectations.
We value your feedback and look forward to serving you again in the future. Thank you once again for choosing JDS DIY!
Best regards,
Garvi
Dear Patrick,
Thank you so much for giving JDS DIY a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.
We also want to thank you for mentioning that our delivery service was great, quick, and on time. It's always our aim to ensure that our customers receive their orders promptly, and we're delighted to know that the item you ordered was perfect.
Your satisfaction is our top priority, and we will continue working hard to provide you with excellent products and services. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks again for your kind words and for choosing JDS DIY!
Best regards,
Garvi
“Ordered a Ronseal Wood stain but received the equivalent Everbuild brand wood stain. I queried why and was told that the website hadn’t been updated to reflect the Everbuild brand. I was offered a 15% refund for the inconvenience if I decided to keep the product or a full refund if I returned the product. I decided to keep the product as it did the same job as the Ronseal product. The customer service was quick professional and efficient. Would definitely use JDA DIY again.”
Dear Stephen,
Thank you so much for taking the time to rate JDS DIY with 5 stars! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us.
We apologize for any confusion regarding the brand of wood stain you received. It seems that our website had not been updated to reflect the change. However, we are glad to hear that the Everbuild wood stain performed just as well as the Ronseal product.
We are also happy to know that our customer service team was able to swiftly address your concerns and offer you suitable solutions. Your satisfaction is our top priority, and we are grateful for your understanding.
Once again, thank you for your feedback and for choosing JDS DIY. We look forward to serving you again in the future.
Warm regards,
Garvi
Dear Mohammad,
Thank you so much for leaving a 5-star rating for JDS DIY! We greatly appreciate your kind words and feedback.
We are thrilled to hear that you found our prices good, customer service excellent, and delivery quick. Your satisfaction is our utmost priority, and we aim to consistently exceed your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Garvi
“Received a pair or wrangler jeans unasked for. When ordered mugs arrive they were appalling packed and one was in pieces. So no stars I'm afraid. Both unresolved.”
“Advertised what I wanted on the website but what I received was a totally different product,emailed to say wrong item and I think was dealt with by a chatbot after a few emails they offered a full refund which involved a lot of palaver to return the wrongly supplied item ,never deal with them again”
Dear A. Clayton,
Thank you for sharing your feedback. We apologise for the frustration caused by receiving a different product than expected and for the inconvenience of the return process. While we’re glad that your refund has been processed, we regret that the situation led to such disappointment.
Your comments about our customer service are particularly concerning to us, and we want to assure you that your experience was not in line with the service we strive to provide. The issue you encountered was due to a website error, not a packing mistake. Unfortunately, this error prevented us from offering a direct replacement until it was resolved, which is why we processed the refund instead.
We appreciate your patience and understanding, and we will continue to work on improving our systems to prevent similar issues in the future.
Best regards,
JDS DIY Customer Support
Dear Kirsty,
Thank you so much for giving JDS DIY a 5-star rating!
We truly appreciate your support and are thrilled to hear that you are satisfied with our service. Great price, fast delivery, and no complaints - your feedback means the world to us.
Thank you once again for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
Dear Timothy,
Thank you so much for taking the time to rate JDS DIY with 4 stars. We truly appreciate your feedback and support.
Regarding the shipment dates, we apologize for any confusion that may have occurred. However, we are glad to hear that the issue was successfully resolved. We strive to provide the best service possible, and your satisfaction is our top priority.
We appreciate you bringing to our attention the note from Evri claiming they still have one of our parcels. Rest assured, this is not true. We have thoroughly investigated the matter and can confirm that all shipments have been delivered as per our records.
Once again, thank you for your generous rating and for choosing JDS DIY. We value your business and look forward to serving you again in the future.
Best regards,
Garvi
Dear Dilys,
Thank you so much for your fantastic 5-star rating of JDS DIY! We truly appreciate your kind feedback. Your satisfaction is our top priority, and we are thrilled to hear that you had such a great experience with us.
"A great quality product at a good price and delivered with free postage within two days ... couldn't ask for more than that" - we couldn't have said it better ourselves! It's always our aim to provide high-quality products at affordable prices while ensuring timely delivery. We're glad we could exceed your expectations.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
Dear John,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We truly appreciate your support and are thrilled to hear that your items arrived exactly as advertised. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.
Thank you once again for choosing JDS DIY, and we look forward to serving you in the future.
Best regards,
Garvi
Dear Kevin,
Thank you for bringing this to our attention. We've just sent you an email to resolve the issue with your undelivered order. We sincerely apologise for any inconvenience this has caused and appreciate your patience as we work to resolve this matter.
Best regards,
JDS DIY Customer Support
Hello Rita,
Thank you so much for your 5-star review of JDS DIY! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that our quick delivery, well-packed items, and secure packaging met your expectations. Your satisfaction is important to us, and we're glad you are pleased with the product.
If you ever need any further assistance or have any questions, please feel free to reach out. Thank you once again, and we hope to serve you again in the future!
Best regards,
Garvi
Dear Andy,
Thank you so much for your fantastic 5-star rating of JDS DIY. We truly appreciate your feedback and are thrilled to hear that your experience with us was just what you wanted.
"No fuss, no frills and good value for money" perfectly sums up our mission at JDS DIY, and we're pleased to have met your expectations.
We look forward to serving you again soon!
Best regards,
Garvi
“They sent wrong item their fault would not send the correct item until faulty one was returned .They are refunding money but made no attempt to replace it with the correct item .
Very stroppy customer service person even though it was their fault .”
Dear Richard Bond,
Thank you for your feedback, and I’m sorry to hear about your experience. We acknowledge that a mistake occurred due to a website error, not a packing error, which prevented us from providing a replacement until the issue was resolved. As a result, we issued a refund to avoid further inconvenience.
We appreciate your patience and regret any frustration this may have caused. Your comments are valuable to us, and we’re taking steps to prevent similar issues in the future.
Kind regards,
JDS DIY Customer Support
Dear Paula,
Thank you so much for your outstanding 5-star rating of JDS DIY! We greatly appreciate your support and are thrilled to hear that you had an excellent experience with us. It's wonderful to know that our great cheap prices and fab delivery service met your expectations.
We will continue working hard to maintain the quality of our services and provide you with the best possible experience in the future as well. Once again, thank you for choosing JDS DIY, and we hope to have the opportunity to serve you again soon.
Great cheap prices and fab delivery service...thank you!
Best regards,
Garvi
“Your company was very efficient and professional.
However, The product arrived promptly with courier but still with courier and after 3 messages of delay still not arrived. They are contacting me after the bank holiday ( Tuesday) to let me know when it will be delivered.
Best regards
Trish Lowson”
Dear Lowson,
Thank you so much for your wonderful 5-star rating of JDS DIY! We greatly appreciate your support and are thrilled to hear that you found our company to be efficient and professional.
While we are delighted that the product arrived promptly with the courier, we are sorry to hear about the delay you have experienced. Please accept our sincere apologies for any inconvenience caused. We understand the frustration this may have caused and want to assure you that we are working closely with the courier to get this matter resolved as quickly as possible. They will be contacting you after the bank holiday to provide you with an update on the delivery.
Once again, thank you for your kind words and for choosing JDS DIY. We truly value your business and hope to have the opportunity to serve you again in the future.
Best regards,
Garvi
Hello there,
Thank you so much for your incredible 5-star rating of JDS DIY! We truly appreciate your support and recommendation.
We are thrilled that our great service, good price, and quick delivery exceeded your expectations. It means a lot to us that you would choose to use our services again. Please don't hesitate to reach out if you ever need anything.
Thank you again for choosing JDS DIY!
Bes regards,
Garvi
Dear Angela,
Thank you so much for your wonderful 5-star rating of JDS DIY! We greatly appreciate your kind words and are thrilled to hear that you are very happy with your purchase.
We take pride in our efficient order processing and delivery, and we are glad that we were able to meet your expectations in terms of the given timeline. Your satisfaction means everything to us, and we are delighted that you have no complaints whatsoever.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
