Dear Graham,
Thank you so much for your fantastic 4-star rating of JDS DIY! We truly appreciate your feedback and are grateful for your support.
We apologize for the inconvenience caused by the delivery firm leaving your order behind the gate in the garden. We understand that this was an unfortunate accident and we will take immediate action to rectify this issue. Your feedback helps us improve our services and ensure a smoother experience in the future.
Once again, we are grateful for your patronage and for taking the time to share your experience with us. We hope to serve you even better in the future.
Best regards,
Garvi
Hello Robin,
Thank you so much for your outstanding 5 star rating of JDS DIY! We truly appreciate your support and are thrilled to hear that you found our products to be of good value. We're also delighted that your order arrived quickly and that you were fully informed throughout the process.
Your kind words mean a lot to us, and we're grateful for your recommendation. It is our utmost pleasure to provide top-notch service to customers like you. Should you need anything in the future, please don't hesitate to reach out. We look forward to serving you again and exceeding your expectations.
Thank you once again for choosing JDS DIY!
Warm regards,
Garvi
Hello Peter,
Thank you so much for your amazing 5-star rating of JDS DIY! We truly appreciate your kind words and support. We are thrilled to hear that you found our service to be great, our prices to be great, and our packaging to be great.
Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. We look forward to serving you again in the future!
Best regards,
Garvi
Dear Kim,
Thank you so much for awarding JDS DIY with a fantastic 5-star rating! We truly appreciate your kind words and your continuous support as a loyal customer. Your feedback means the world to us.
"Excellent service throughout, thank you."
We're thrilled to hear that you had a remarkable experience with us. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are being recognized. Your satisfaction is what drives us to continue delivering the best possible service.
Once again, thank you for your glowing review and for being such a valued customer. We look forward to serving you again soon!
Best regards,
Garvi
“Very pleased with the excellent service and also the item purchased so will buy again from this seller and also recommend them to others 10/10 all round!”
Hello Maureen,
Thank you so much for the glowing 5-star rating you gave us at JDS DIY!
We truly appreciate your kind words and are delighted to hear that you are very pleased with our excellent service and the item you purchased. Your satisfaction means a lot to us, and it's wonderful to know that you'll be coming back to buy from us again.
We're truly grateful for your recommendation as well. It's customers like you that make our job so rewarding. Thank you once again for your review and for giving us a perfect 10/10 rating!
Best regards,
Garvi
Hello Abdulmajid,
Thank you for your fantastic 4-star rating of JDS DIY!
We appreciate your support and kind feedback. We're thrilled to hear that you had a great experience with us and found our service to be good. It means a lot to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
We look forward to serving you again soon!
Warm Regards,
Garvi
Hello Allan,
Thank you so much for taking the time to leave us a fantastic 5-star rating! We greatly appreciate your kind words and support for JDS DIY.
We are delighted to hear that your product was promptly dispatched and delivered, and that it lives up to its description. Your satisfaction means a lot to us, and we're glad we could provide you with an excellent experience.
Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!
Best regards,
Garvi
JDS DIY Customer Support
Hello Graham,
Thank you so much for taking the time to give us a 5-star rating! We really appreciate your support and are thrilled to hear that you found JDS DIY to be very helpful and reasonably priced.
We take pride in providing excellent customer service, and it's fantastic to know that George was able to assist you. We're delighted to have your recommendation, and we want to express our sincere gratitude.
Thanks again for choosing JDS DIY, and please don't hesitate to reach out if you need anything else.
Warm regards,
Garvi
“payed for express delivery due to needing this product on a job in Wales, product arried a day late when I was already in wales. Had to purchase again from a local store at a premium device.
I would say don't pay for express delivery”
Dear Chris,
Thank you for your feedback. We apologise again for the inconvenience caused by the delayed delivery. We understand how frustrating it must have been to not receive your order on time, especially when it was needed for a job.
While we did dispatch your order on the same day, we regret that the courier’s delay impacted your plans. We appreciate your patience and will review our courier service to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Best regards,
Garvi
Hello Brian,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We truly appreciate your kind words. We are thrilled to hear that you are very pleased with your purchase and would recommend us. Providing excellent products at unbeatable prices is what we strive.
We are delighted to know that we have met your expectations.
Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello there,
Thank you so much for taking the time to give us a fantastic 5-star rating for JDS DIY! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
Also, we are delighted to know that our service was satisfactory, and your order arrived within just 2 days. Providing timely deliveries is one of our top priorities, and we are glad we could meet your expectations.
Your positive feedback means a lot to us, and it motivates us to continue delivering exceptional service and high-quality products. We look forward to serving you again in the future.
If you need any further assistance or have any questions, please do not hesitate to reach out to us.
Thank you once again for choosing JDS DIY!
Best regards,
Garvi
Hello Bob,
Thank you so much for taking the time to give JDS DIY a 5-star rating! We greatly appreciate your kind words and feedback. We are thrilled to hear that you had a fantastic experience with us.
Your comment "Great service. Arrived early" made our day! We take pride in providing excellent service and ensuring our customers' satisfaction. Punctuality is one of our core values, and we are glad to know that we exceeded your expectations in this aspect.
Once again, we sincerely thank you for your support and recommendation. We look forward to serving you again in the future.
Best regards,
Garvi
Hello there,
Thank you so much for your fantastic 5-star rating of JDS DIY!
We truly appreciate your support and are thrilled to hear that you were impressed with the quality of our product. It's our top priority to ensure our customers receive nothing but the best. We're also thrilled to know that your order was delivered quickly after placing it.
Your satisfaction is our ultimate goal, and we look forward to serving you again in the future. Thank you for choosing JDS DIY!
Best regards,
Garvi
Hello Ann,
Thank you so much for your fantastic 5-star rating of JDS DIY! We greatly appreciate your support and positive feedback. We are thrilled to hear that you had a great experience with us.
It's wonderful to know that you found our prices to be good and the shipping was super speedy. Your satisfaction is our top priority, and we're glad that everything went smoothly for you. Should you have any future DIY projects or any other needs, please do not hesitate to reach out to us. We're always here to help!
Thank you once again for choosing JDS DIY. We look forward to serving you again in the future.
Best regards,
Garvi
Dear Steven,
Thank you so much for your 5-star rating of JDS DIY! We truly appreciate your kind words and feedback. We are thrilled to hear that you had a great experience with us and found our prices to be great and our service excellent.
We apologize for any inconvenience caused by the delivery time. We understand the importance of a timely delivery and we are continually working with our delivery partners, including Amazon, to improve this aspect of our service.
Once again, thank you for choosing JDS DIY. We value your support and look forward to serving you again in the future.
Best regards,
Garvi
“Ordering & receipt of goods no problem if fact v good .
HOWEVER ordered dulux once paint " on offer " ie buy 2 cans £18.64 each I actually ordered 3 & they only charged £18.64 for the 3rd also total cost £55.92 .
BUT BECAUSE I HAD USED THE 1ST TIME BUYER 5% DISCOUNT CODE THEY SUBSEQUENTLY REMOVED THIS OFFER FROM MY ORDER/INVOICE AS THEY DONT ALLOW 2 DISCOUNTS PER ORDER SO I WAS CHARGED £20.21 per tin AN EXTRA £4.71 quoting their T & C s re discounts
PATHETIC JDS JUST PATHETIC how to lose a potentional regular customer for £4.71 !!!!!!!”
Dear Mike,
Thank you for your feedback. We're glad to hear that the ordering and receipt of your goods went smoothly, but we're sorry to learn about your dissatisfaction with the discount application on your recent purchase.
We apologise for any confusion caused by our discount policy. As stated in our terms and conditions, only one discount can be applied per order, which is why the multi-buy offer was adjusted when the 5% first-time buyer discount was used. We understand your frustration, and we're sorry that this led to a disappointing experience.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Garvi
“I recently purchased some Miracle Gro Ericaceous plant feed from one of the top two budget supermarkets for £5.00. I found that I got extremely good results in under two weeks, so when I had rn out and couldn't find the product in our local garden centres at a reasonable price I resorted to the Internet.
Jds diy came up and the price was even better than the budget supermarket, so I decided to buy in bulk and got a very good deal.
I was extremely pleased with the service from JDS and the delivery time of just over 36 hours.
I will use them again when I need something that they stock.”
Dear Ron,
Thank you so much for taking the time to give JDS DIY a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We're glad to hear that you found our prices even better than the budget supermarket and that buying in bulk was a great deal for you. We understand the frustration of not being able to find a product locally, and we're happy we could help you out.
It's amazing to hear that you were extremely pleased with our service and that the delivery time was so quick. We strive to provide efficient and reliable service to all our customers, and we're glad we could meet your expectations.
Thank you again for choosing JDS DIY. We look forward to serving you in the future for all your DIY needs.
Best regards,
Garvi
Hello there,
Thank you so much for your outstanding 5-star review of JDS DIY! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us.
We take great pride in providing a top-notch service to our valued customers, so hearing that you found our delivery to be very fast, our communication to be good, and our packaging to be well-packed is truly rewarding. Furthermore, we are thrilled that you found our prices to be excellent, as we continuously strive to offer our products at the best possible value.
Once again, thank you for choosing JDS DIY and for taking the time to share your feedback. We look forward to serving you again in the future.
Warm regards,
Garvi
“Very disappointed with my first, and certainly my last order with JDS. Ordered a drain gulley, as pictured, it wasn't complicated, or so I thought. They delivered me a cheap plumbing bend instead. They never resent the correct item and I had a real fight to get a refund. Beware of the wolf in sheep's clothing.”
Dear Nick,
Thank you for sharing your feedback. We regret that your experience with JDS DIY didn’t meet your expectations and led to disappointment.
Regarding the issue with your order, we want to clarify that this was due to a website error, not a packing mistake. We sincerely apologise for the mix-up and understand how frustrating this situation must have been. We're pleased the matter has now been resolved, but we will certainly take this incident as a learning opportunity to improve our systems and processes.
Thank you again for bringing this to our attention.
Best regards,
Garvi
Dear James,
Thank you so much for your exceptional 5-star rating of JDS DIY! We are absolutely thrilled to hear about your positive experience with us. We greatly appreciate your support and feedback.
We're glad to hear that our ordering process was really easy for you and that your order was dispatched quickly. At JDS DIY, we prioritize efficient service to ensure our customers have a seamless experience.
Once again, thank you for choosing JDS DIY. We look forward to serving you again in the future!
Best regards,
Garvi
