Hello there,
Thank you for your fantastic 5-star review of JDS DIY! We're thrilled to hear that you're happy with your product.
Your satisfaction is our top priority, and your positive feedback truly motivates our team. We can't wait to serve you again in the future!
Thanks for choosing JDS DIY!
Best regards,
Garvi
“Purchased 15 kg bag of 6X fertiliser which was promptly delivered but damaged and in a very poor condition reported to you hopefully you can rectify this problem for me many thanks Rob Gregory”
Hello Christine,
Thank you for your fantastic 5-star review of JDS DIY! We're delighted to hear that you appreciated our quick delivery and reasonable prices.
Your feedback is greatly valued, and it inspires us to keep delivering excellent service. We look forward to serving you again soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Sonia,
Thank you for your amazing 5-star review of JDS DIY! We're thrilled to hear that you consider us an excellent company with the best prices.
Your positive feedback is incredibly motivating for our team, and we’re committed to maintaining those high standards for you and all our customers. We can’t wait to help you with your next DIY project!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Piotr,
Thank you for your outstanding 5-star review of JDS DIY! We're delighted to hear that you are satisfied with the quality of our product and appreciate the quick delivery.
Your kind words mean a lot to us and inspire our team to keep up the great work. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Deryck,
Thank you for your amazing 5-star review of JDS DIY! We're thrilled to know that you find our product range both great and reasonably priced.
Your kind words are truly appreciated and motivate us to continue delivering quality products at competitive prices. We look forward to assisting you again soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Dennis,
Thank you for your excellent 5-star review of JDS DIY! We're delighted to hear that your parts arrived on time and as ordered.
Your feedback truly means a lot to us and inspires our team to keep up the great work. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Dear Graham,
We appreciate you taking the time to share your experience, and we sincerely apologise for the frustration you have faced with your recent order. We understand how disheartening it is to wait longer than expected, especially during the busy holiday season.
Your feedback regarding the communication you've received is important to us, and we strive for transparency throughout the ordering process. We regret any confusion caused by the discrepancies between dispatch notifications and stock availability.
In an effort to resolve this matter to your satisfaction, we have issued a fulled refund back to your original payment method. You can expect the refund to reflect in your account within 2-5 working days depending on your bank's processing time.
If there's anything we can do to assist you further, don’t hesitate to reach out directly. We value your feedback and appreciate your patience as we work to enhance our operations.
Best regards,
JDS DIY Customer Care Team
Hello,
Thank you for your wonderful 5-star review of JDS DIY! We're delighted to hear that your order arrived promptly and in good condition.
Even though you haven't used the product yet, we hope it meets your expectations when you do. Your satisfaction is very important to us! We look forward to your feedback in the future.
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Malcolm,
Thank you for your fantastic 5-star review of JDS DIY! We're thrilled to hear that you found great prices and enjoyed quick delivery.
Your positive feedback means the world to us and motivates our team to keep delivering excellent service. We look forward to welcoming you back soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Anne,
Thank you for your amazing 5-star review of JDS DIY! We're so pleased to hear that you experienced quick delivery.
Your satisfaction is incredibly important to us, and your kind words motivate us to continue providing the best service possible. We can't wait to serve you again!
Thanks for choosing JDS DIY!
Best regards,
Garvi
Hello John,
Thank you for your fantastic 5-star review of JDS DIY! We're really pleased to hear that your order arrived quickly and in great condition at a competitive price.
Your recommendation is greatly appreciated and inspires us to keep delivering top-notch service. We can’t wait to assist you again soon!
Thanks for choosing JDS DIY!
Best regards,
Garvi
“I placed an order
I got an email saying order dispatched
I got another email saying you’ve refunded me
I emailed to ask what’s happening……I’m still waiting”
Dear Geoff,
Thank you for your message, and I sincerely apologise for the confusion regarding your order.
I understand how frustrating it must be to receive conflicting emails and to feel left in the dark. Your experience is definitely not what we strive for, and I appreciate you taking the time to bring this to our attention.
There was a stock/supplier error which led to the item not being dispatched as expected. A full refund was processed instead.
Thank you for your patience and understanding.
Kind regards,
JDS DIY Customer Care
Hello Tina,
Thank you so much for your wonderful 5-star review of JDS DIY! We're delighted to hear that you experienced good and quick service.
Your satisfaction is our priority, and your feedback inspires us to maintain our high standards. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
Garvi
Hello Andrew,
Thank you for your excellent 5-star review of JDS DIY! We're thrilled to hear that you had a smooth experience on your first visit and that everything went according to plan with quick dispatch.
Your feedback means a lot to us and motivates our team to keep up the great work. We're looking forward to serving you again in the future!
Thanks again for choosing JDS DIY!
Best regards,
Garvi
Hello Pamela,
Thank you so much for your fantastic 5-star review of JDS DIY! We're thrilled to hear that you had a great experience with our service.
Your feedback truly encourages us to keep delivering excellent service to all our customers. If there's anything more we can assist you with in the future, don't hesitate to reach out!
Thanks again for choosing JDS DIY!
Best regards,
Garvi
Hello Gavin,
Thank you for your fantastic 5-star review of JDS DIY! We're pleased to hear that you experienced quick delivery and that we offered the best price on what you needed.
Your support means a lot to us and motivates our team to continue providing great service. We can’t wait to welcome you back for your next project!
Thanks for choosing JDS DIY!
Best regards,
Garvi
“Product delivered as advertised. However I paid extra for 1-2 day delivery. Product arrived 6 days later. I requested credit for the extra I paid for the express delivery but it was not forthcoming.”
Dear Paul,
Thank you for your review, and we sincerely apologise for the inconvenience you experienced with your delivery timeframe and the follow-up on the express delivery charge.
It’s certainly not the level of service we aim to provide, and I understand how frustrating it can be when expectations are not met. We appreciate you reaching out regarding your concerns, and I assure you that your feedback is invaluable in helping us improve.
We wanted to let you know that we also face costs in attempting to deliver the item to you. We appreciate your patient and understanding, and we hope to have the opportunity to serve you better in future.
Kind regards,
JDS DIY Customer Care Team
Hello there,
Thank you for your wonderful 5-star review of JDS DIY! We're delighted to hear that you had a satisfying experience with our service.
Your kind words inspire us to maintain our commitment to excellent customer service. We're excited to help you again in the future!
Thanks for being part of the JDS DIY community!
Best regards,
Garvi
Dear Lewis,
Thank you for your feedback, and I’m truly sorry to hear about the delay and the unfortunate situation with your delivery.
We understand how disappointing and frustrating it can be to wait for an item only to find out it was damaged in transit. This is not the standard we aim to uphold, and your experience is important to us.
We appreciate you bringing this to our attention, as it will help us work on improving our processes. If there's anything further we can do for you or if you have any questions, please reach out to us at customercare@jdsdiy.com.
Thank you for your review.
Kind regards,
JDS DIY Customer Care
