“Purchased two bags of soil for my aloe Vera the packaged arrived damaged but contents was un damaged order arrived in a timely manner and the price not the cheapest but still reasonable”
Hello Stephanie,
Thank you for your 4-star review of JDS DIY! We're glad to hear that your soil arrived in a timely manner and that the contents were undamaged despite the packaging issues. We strive to provide quality products at reasonable prices, and your insight is valuable to us.
We appreciate your feedback and will continue to work on improving our packaging to enhance your shopping experience in the future. Thank you for choosing JDS DIY, and we hope to serve you again soon!
Best regards,
JDS DIY Customer Care Team
“I was disappointed that after placing my order and payment, a week later I received a message informing me that the item was out of stock and I would receive a refund.
This was not the service I expected which is why I have marked the rating as poor.”
Dear Valued Customer,
Thank you for your feedback, and we sincerely apologise for the experience you've encountered with your order. We understand how disappointing it can be to find out that an item is out of stock after placing an order and making a payment.
We strive to keep our inventory updated and to communicate any issues promptly, and it seems we fell short in this instance. Your concerns are important to us as we work to improve our service.
Rest assured, your refund has been processed, and you should see it reflected in your account soon. We appreciate your understanding and hope to have another opportunity to serve you better in the future.
Best regards,
JDS DIY Customer Care Team
Hello Lesley,
Thank you so much for your wonderful 5-star review of JDS DIY! We're delighted that you found the product to be as described and that our dispatch and delivery met your expectations.
Your satisfaction means a lot to us, and we truly appreciate your kind words. We can’t wait to serve you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Anthony,
Thank you for your stellar 5-star review of JDS DIY! We're delighted to hear that you found our products to be good and our prices to be even better.
Your support means a lot to us, and it inspires our team to continue providing top-notch products at great value. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Barbara,
Thank you for your wonderful 4-star review of JDS DIY! We're happy to hear that you had a great experience with our service and found our prices to be even better.
Your feedback is invaluable to us and encourages our team to continue providing top-notch service. We hope to earn that extra star from you on your next visit!
Thanks for choosing JDS DIY!
Best regards,
Garvi
Hello there,
Thank you for your fantastic 5-star review of JDS DIY! We're thrilled to hear that you're happy with your product.
Your satisfaction is our top priority, and your positive feedback truly motivates our team. We can't wait to serve you again in the future!
Thanks for choosing JDS DIY!
Best regards,
Garvi
“Purchased 15 kg bag of 6X fertiliser which was promptly delivered but damaged and in a very poor condition reported to you hopefully you can rectify this problem for me many thanks Rob Gregory”
Hello Christine,
Thank you for your fantastic 5-star review of JDS DIY! We're delighted to hear that you appreciated our quick delivery and reasonable prices.
Your feedback is greatly valued, and it inspires us to keep delivering excellent service. We look forward to serving you again soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Sonia,
Thank you for your amazing 5-star review of JDS DIY! We're thrilled to hear that you consider us an excellent company with the best prices.
Your positive feedback is incredibly motivating for our team, and we’re committed to maintaining those high standards for you and all our customers. We can’t wait to help you with your next DIY project!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Piotr,
Thank you for your outstanding 5-star review of JDS DIY! We're delighted to hear that you are satisfied with the quality of our product and appreciate the quick delivery.
Your kind words mean a lot to us and inspire our team to keep up the great work. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Deryck,
Thank you for your amazing 5-star review of JDS DIY! We're thrilled to know that you find our product range both great and reasonably priced.
Your kind words are truly appreciated and motivate us to continue delivering quality products at competitive prices. We look forward to assisting you again soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Dennis,
Thank you for your excellent 5-star review of JDS DIY! We're delighted to hear that your parts arrived on time and as ordered.
Your feedback truly means a lot to us and inspires our team to keep up the great work. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Dear Graham,
We appreciate you taking the time to share your experience, and we sincerely apologise for the frustration you have faced with your recent order. We understand how disheartening it is to wait longer than expected, especially during the busy holiday season.
Your feedback regarding the communication you've received is important to us, and we strive for transparency throughout the ordering process. We regret any confusion caused by the discrepancies between dispatch notifications and stock availability.
In an effort to resolve this matter to your satisfaction, we have issued a fulled refund back to your original payment method. You can expect the refund to reflect in your account within 2-5 working days depending on your bank's processing time.
If there's anything we can do to assist you further, don’t hesitate to reach out directly. We value your feedback and appreciate your patience as we work to enhance our operations.
Best regards,
JDS DIY Customer Care Team
Hello,
Thank you for your wonderful 5-star review of JDS DIY! We're delighted to hear that your order arrived promptly and in good condition.
Even though you haven't used the product yet, we hope it meets your expectations when you do. Your satisfaction is very important to us! We look forward to your feedback in the future.
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Malcolm,
Thank you for your fantastic 5-star review of JDS DIY! We're thrilled to hear that you found great prices and enjoyed quick delivery.
Your positive feedback means the world to us and motivates our team to keep delivering excellent service. We look forward to welcoming you back soon!
Thanks for choosing JDS DIY!
Best regards,
JDS DIY Customer Care Team
Hello Anne,
Thank you for your amazing 5-star review of JDS DIY! We're so pleased to hear that you experienced quick delivery.
Your satisfaction is incredibly important to us, and your kind words motivate us to continue providing the best service possible. We can't wait to serve you again!
Thanks for choosing JDS DIY!
Best regards,
Garvi
Hello John,
Thank you for your fantastic 5-star review of JDS DIY! We're really pleased to hear that your order arrived quickly and in great condition at a competitive price.
Your recommendation is greatly appreciated and inspires us to keep delivering top-notch service. We can’t wait to assist you again soon!
Thanks for choosing JDS DIY!
Best regards,
Garvi
“I placed an order
I got an email saying order dispatched
I got another email saying you’ve refunded me
I emailed to ask what’s happening……I’m still waiting”
Dear Geoff,
Thank you for your message, and I sincerely apologise for the confusion regarding your order.
I understand how frustrating it must be to receive conflicting emails and to feel left in the dark. Your experience is definitely not what we strive for, and I appreciate you taking the time to bring this to our attention.
There was a stock/supplier error which led to the item not being dispatched as expected. A full refund was processed instead.
Thank you for your patience and understanding.
Kind regards,
JDS DIY Customer Care
Hello Tina,
Thank you so much for your wonderful 5-star review of JDS DIY! We're delighted to hear that you experienced good and quick service.
Your satisfaction is our priority, and your feedback inspires us to maintain our high standards. We look forward to serving you again in the future!
Thanks for choosing JDS DIY!
Best regards,
Garvi
Hello Andrew,
Thank you for your excellent 5-star review of JDS DIY! We're thrilled to hear that you had a smooth experience on your first visit and that everything went according to plan with quick dispatch.
Your feedback means a lot to us and motivates our team to keep up the great work. We're looking forward to serving you again in the future!
Thanks again for choosing JDS DIY!
Best regards,
Garvi
