“Product is fine, paid for quicker delivery and it took 5 days, Please stop using Evri, they are dreadful, won't use again because of delivery partner.”
Dear Mark,
Thank you for your feedback, and I'm sorry to hear about your experience with our delivery service. We understand that you paid for quicker delivery and did not receive it as expected, which is understandably frustrating.
We appreciate your input regarding Evri, and we're always looking for ways to improve our delivery options. Your concerns will certainly be taken into consideration as we evaluate our partnerships.
If there’s anything we can do to regain your trust or assist you further, please don’t hesitate to reach out. We truly value your feedback and hope to serve you better in the future.
Best regards,
JDS DIY Customer Care Team
“Product delivered as advertised. However I paid extra for 1-2 day delivery. Product arrived 6 days later. I requested credit for the extra I paid for the express delivery but it was not forthcoming.”
Dear Paul,
Thank you for your review, and we sincerely apologise for the inconvenience you experienced with your delivery timeframe and the follow-up on the express delivery charge.
It’s certainly not the level of service we aim to provide, and I understand how frustrating it can be when expectations are not met. We appreciate you reaching out regarding your concerns, and I assure you that your feedback is invaluable in helping us improve.
We wanted to let you know that we also face costs in attempting to deliver the item to you. We appreciate your patient and understanding, and we hope to have the opportunity to serve you better in future.
Kind regards,
JDS DIY Customer Care Team
“Sorry to report we had no communication apart from the date of delivery. After a phone call to the supplier of the goods we were told delivery would be 1.30 onwards.
Lucky we were in as it turned up at 12.30!”
Hello!
Thank you so much for taking the time to share your feedback about your recent experience with JDS DIY. We sincerely appreciate customers like you who provide valuable insights into our service.
Firstly, allow us to apologize for the lack of communication you experienced apart from the date of delivery. We understand that effective communication is vital for a smooth and satisfactory customer experience, and we regret any inconvenience caused.
We are grateful that you were available when the delivery arrived early, and we apologize for any inconvenience this may have caused. We understand that accurate delivery times are crucial, and we will address this issue with our team to ensure it doesn't happen in the future.
To improve our services and prevent such occurrences, we would greatly appreciate it if you could provide us with suggestions on how we can make things better. Your input will be invaluable to us as we strive to enhance our customer experience.
Once again, thank you for bringing this to our attention, and we apologize for any inconvenience caused. We truly value your feedback and look forward to the opportunity to serve you better in the future.
Best regards,
JDS DIY Customer Care
“Wrong item sent ,was meant to be crown solo .
Was crown but a different product .
When I checked the website ,it was out of stock .
The item sent was also cheaper but no refund for the differencecwas applied .
Crown is really good paint ,bit Solo is far superior to one coat .
Wouldn't go back to JDS again”
Dear James,
Thank you for your feedback, and we sincerely apologise for the ongoing issue with your order. We understand how frustrating it must have been to receive the wrong paint twice.
We issued a refund to resolve the matter, and we’re sorry that we couldn’t get the correct product to you in time. We’re constantly working to improve our service, and your feedback is invaluable in helping us do that.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
JDS DIY Customer Support
“payed for express delivery due to needing this product on a job in Wales, product arried a day late when I was already in wales. Had to purchase again from a local store at a premium device.
I would say don't pay for express delivery”
Dear Chris,
Thank you for your feedback. We apologise again for the inconvenience caused by the delayed delivery. We understand how frustrating it must have been to not receive your order on time, especially when it was needed for a job.
While we did dispatch your order on the same day, we regret that the courier’s delay impacted your plans. We appreciate your patience and will review our courier service to prevent similar issues in the future.
Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
Best regards,
Garvi
“Ordering & receipt of goods no problem if fact v good .
HOWEVER ordered dulux once paint " on offer " ie buy 2 cans £18.64 each I actually ordered 3 & they only charged £18.64 for the 3rd also total cost £55.92 .
BUT BECAUSE I HAD USED THE 1ST TIME BUYER 5% DISCOUNT CODE THEY SUBSEQUENTLY REMOVED THIS OFFER FROM MY ORDER/INVOICE AS THEY DONT ALLOW 2 DISCOUNTS PER ORDER SO I WAS CHARGED £20.21 per tin AN EXTRA £4.71 quoting their T & C s re discounts
PATHETIC JDS JUST PATHETIC how to lose a potentional regular customer for £4.71 !!!!!!!”
Dear Mike,
Thank you for your feedback. We're glad to hear that the ordering and receipt of your goods went smoothly, but we're sorry to learn about your dissatisfaction with the discount application on your recent purchase.
We apologise for any confusion caused by our discount policy. As stated in our terms and conditions, only one discount can be applied per order, which is why the multi-buy offer was adjusted when the 5% first-time buyer discount was used. We understand your frustration, and we're sorry that this led to a disappointing experience.
If you have any further concerns or questions, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Garvi
Hi!
Thank you for sharing your feedback about your recent experience with JDS DIY. We truly appreciate customers like you who provide us with valuable insights.
We sincerely apologise for the issues you encountered with our service. We understand that receiving the wrong brand and size of the product can be frustrating, and we regret any inconvenience this may have caused. Your feedback helps us identify areas where we can improve.
Could you please provide more details about the specific problem you faced? This will allow us to investigate further and prevent similar occurrences in the future. Additionally, your input would help us determine how we can make things right and ensure a better shopping experience for all our valued customers.
Thank you again for bringing this to our attention. We are committed to learning from our mistakes and making the necessary improvements.
If there is anything else we can assist you with, please do not hesitate to reach out. We value your patronage and hope to have the opportunity to serve you better.
Best regards,
Garvi
Dear Kevin,
My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback.
I'm sorry to hear about the inconvenience you experienced with tracking your order. We understand how important it is to have timely updates on your purchases, and we're working to improve our tracking system. Your satisfaction is important to us, and we appreciate your patience. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Best regards,
Garvi
“They Sent the wrong items
Now having to a answer all of their questions take photos and it goes on!!!
Not my fault with the issue but I'm having all of the grief”
Dear Neil,
Thank you for sharing your feedback about your recent experience with JDS DIY. We appreciate hearing from our customers as it helps us improve.
We sincerely apologise for the inconvenience caused by sending the wrong items. We understand the frustration and extra effort involved in answering questions and providing photographs. We're here to assist you and will do our best to resolve this issue promptly.
We take full responsibility for the mistake and want to make things right. Your satisfaction is important to us, and we're committed to finding a solution that meets your needs. Please let us know about specific requests you have while we resolve this matter.
Once again, we apologise for the inconvenience and look forward to resolving this promptly.
Sincerely,
Garvi
“Fast delivery but item not as advertised. Image send it was the ready mixed 2.5L that came with spraying device. I received the concentrated version that requires mixing so quite disappointed. Too much hassle to return.”
Hello,
Thank you so much for taking the time to share your feedback regarding your experience with JDS DIY. We truly appreciate your support and value your opinion as it helps us improve our services.
Firstly, we would like to apologize for the inconvenience caused by receiving the wrong item. We understand how disappointing it must have been to receive the concentrated version instead of the ready mixed 2.5L paint along with the spraying device as advertised. We sincerely apologize for any frustration or hassle this may have caused you.
At JDS DIY, our aim is to provide hassle-free experiences for our customers, and we deeply regret that we fell short in meeting your expectations in this instance. We understand that returning the item might be inconvenient for you, but please be assured that we take this matter seriously and will take necessary steps to prevent such occurrences in the future.
In order to make things right and improve our service, we would greatly appreciate your guidance. Could you kindly provide us with some suggestions on how we can better address issues like this by sending us an email at customercare@jdsdiy.com? Your insights will help us enhance our processes and ensure that our valued customers, like yourself, receive nothing but the best service.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter
“Delivery was stated to be within 2-3 days and finally arrived 12 days later. Notification of dispatch was not received until over a week after it was placed and then did not arrive with the courier according to tracking information for another 3 days. Made numerous attempts to contact them to find out what was happening with my order through e-mail with no response and telephone number usually just rings with no answer. Only managed to speak to someone once following which i then received dispatch notification and was assured my delivery would be received the next day but didn't arrive until 4 days later. Terrible customer services has put me off using again.”
Hello there! Thank you so much for taking the time to share your feedback about your experience with JDS DIY. We truly appreciate your willingness to let us know about your recent order and the issues you encountered.
We sincerely apologize for the delays you experienced in receiving your delivery. We understand how frustrating it can be when the estimated delivery timeframe is not met, especially when it extends far beyond what was initially stated. We also apologize for the lack of timely communication and the difficulty reaching us through email and phone. This is not the level of service we aim to provide and we are genuinely sorry for the inconvenience caused.
We would like to make things right and regain your trust. Could you please let us know how we can improve our services by sending is an email at customercare@jdsdiy.com? Your input is immensely valuable to us, as we are constantly striving to enhance our customers' experience.
Once again, we appreciate your feedback and apologize for falling short of your expectations. We hope to have the opportunity to serve you better in the future.
