Stockton Kia Reviews

Name: Stockton Kia
Rating: 4.20

4.2 Rating 87 Reviews

80 %

of reviewers recommend Stockton Kia

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Phone:

01642 693587

Location:

Preston Farm, Concorde Way, Stockton TS18 3SB, UK
TS18 3SB

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Stockton Kia 5 star review on 5th August 2024

Amy Houlding

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication despite being promised calls to customer who is waiting to collect a new car. Broken promises, James does never follow through on his promises to call. Disappointing to say the least.”

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Posted 1 year ago

“In February my wife ordered a Kia Picanto 2 auto, on arrival my wife was over the moon with the vehicle and it puts a smile on her face every day. On the back of driving her car I decided to also buy a new Picanto as my current car was very long in the tooth. On both occasions James and Kia have been outstanding. I collected my new car last night the GT line s and I like my wife totally over the moon with it - well done Kia and James.”

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Posted 1 year ago

“Just purchased our 4th kia now feom kia stockton. Our sales have been handled by James Mann each time and we are delighted with all elements of his customer care and the cars Hes a great friendly professional salesman and we have always enjoyed being looked after I cannot reccomend James Mann enough And the cars are great 👍”

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Posted 1 year ago

“Just had my yearly service and MOT I'm so pleased I took out the Kia Jeff3 year service and MOT plan 3 years of no worries.Alannah seemed to be coping very well with the refurb going on,always guaranteed a smile.”

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Posted 1 year ago

“Just bought a used car from Kia Stockton and can't praise the excellent customer service we received from James and Sam. Thank you both, especially Sam who couldn't do enough for us. I hope she gets promoted very soon!!! We love the car , i it's just what we wanted.”

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Posted 1 year ago

“Just picked up my new Kia. Again great service off James, he is always helpful and makes everything go along so smoothly. Wouldn't go anywhere else. Thank you.”

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Posted 1 year ago

“Having bought Kia’s for many years from other branches, I feel very saddened that the service received from the Stockton branch was absolutely awful. An official letter of complaint with a catalogue of poor errors when purchasing a new car was sent to Kia head office and they refused to deal with it stating I should take it up with Kia Stockton (the very people who have failed to uphold the level of service expected) so unfortunately the complaint letter will have to be sent to the motor ombudsman. So disappointed.”

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Posted 1 year ago

“Very poor aftercare. Car picked up on 12th October, advised by Hannah that all snags would be fixed prior to collection which gave a 2-week period for repairs to be completed. On collection, I noticed that one of the items on the list had not been fixed. I was told that the part would be ordered and to expect a call within the week to arrange fitting. Despite a number of calls chasing for updates and not receiving callbacks, we are more than a month after collecting the car and are still no further forward. Happy to take your money but not so keen to keep promises! If I could give a review of 0 stars I would!”

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Posted 2 years ago

“Went last week for info, absolute fabulous service by James. Was given my car six years ago by James and now got my new car also by James. Very knowledgeable, friendly and polite service from start to finish. Wouldn't go anywhere else for a new car or service. A truly KIA convert.”

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Posted 2 years ago

“Been today and the service was excellent couldn't of been more helpful we were well looked after by Callum peel a job very well done Edith and George Stevenson”

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Posted 2 years ago

“Brilliant and seamless service from Hannah Dodgson at Kia Stockton, very easy process and super customer service”

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Posted 2 years ago

“Great Customer Sales by James Mann in car exchange process. My new car KIA XCEED Compact to day in returning my previous car 🚗 KIA STONIC Compact. As James has been my contact for more than ten years.”

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Posted 2 years ago

“Great customer service, great cars My Kia Ceed needed a service but the earliest date was after my upcoming trip to Scotland. When a warning light came on two days before my trip, Stockton Kia service dept managed to squeeze the car in for its service and diagnostic investigation. Total peace of mind for my trip! Thank you so much Kia team😊”

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Posted 2 years ago

“Had excellent sales service from start to finish from James, who is an asset to your company. There was no hard sell or felt pressurised into buying out Kia Sportage. We are delighted with it and wouldn’t hesitate to do business with James and Kia again.”

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Posted 2 years ago

“I would like to take the time to thank Esmeralda from Stockton Kia for her time professionalism in making our experience as smooth as possible in finding the right car. She was very detailed in all the cars we had questions about. She made sure all of our questions where answered and made us feel secure with the choice we made. Thanks for your service and time Esmeralda”

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Posted 2 years ago

“The service reception seem a professional happy team I have just extended my service plan for the next 3 years with MOT included can't be happier.”

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Posted 2 years ago

“After always buying Fords we decided to chug a new Kia Ceed, really impressed with it and a good choice made. The staff were very helpful especially James Mann who got us an exceptional deal and went above and beyond to help us.”

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Posted 2 years ago

“Me atendió la agente de ventas Esmeralda, quiero compartir que fue muy profesional y tuvo un trato muy amable para conmigo y con mi familia nos mostró todas las características y detalles del vehículo resolvió todas nuestras inquietudes sobre los temas tanto del vehículo como del crédito, estamos muy contentos recomendamos ampliamente a Esmeralda y a Kia Stockton.”

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Posted 2 years ago

“Exceptional Sales, finance and service Advisors. Been a customer for years. Purchased a new Kia Seltos. Love, my sales woman: Esmeralda Bernabe, Pedro Melendrez Service Advisor, Chad Piva Finance Manager and Audrey Haynes Service Advisor just to name a. few. You all went above and beyond to make sure I was completely happy. Thank you Thank you Thank you!!!!!!”

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Posted 2 years ago

“I recently bought a Kia Stonic from Kia Stockton . James Mann assisted & couldn't of been more helpful & got me the best deal he possibly could. Would highly recommend as very polite, friendly & extremely helpful .”

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Posted 2 years ago

Stockton Kia is rated 4.2 based on 87 reviews