Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from the staff.”

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(Jennings Kia Stockton) - Posted 6 years ago

“Efficient no hassle service. What more can I say, go buy a car.”

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(Jennings Kia Washington) - Posted 6 years ago

“VERY ACKNOWABLE ABOUT ALL ASPECTS OF NEW MAZDA 2 SPORT. CAR WAS READY WHEN WE WERE TOLD, AND THEY WENT THOUGH EVERYTHING AGAIN SAYING IF WE HAD ANY PROBLEMS TO CANTACT THEM, WE DID WITH THE SAT NAV WHICH THEY RECTIFIDE AS SOON AS WE TOOK IT BACK 1 HOUR LATER. EXCELLENT SERVICE. WILL RECOMMED WITHOUT HESITATION”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Very professional, efficient and friendly service, thank you”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great staff- and good to feel looked after by helpful, knowledgeable people - my second Kia purchase...”

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(Jennings Kia Stockton) - Posted 6 years ago

“Pleasant car purchase experience, staff helpful and didn't feel pressurised into buying anything I didn't want, unlike another dealer I had visited before Jennings.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“From walking on the lot to driving my new car off the lot we were treat with courtesy and politeness. Geoff Allen was the name of the man who sold us the car and he was very professional and efficient. He explained everything before we bought the car and advised us correctly.”

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(Jennings Ford Stockton) - Posted 6 years ago

“I have purchased a Sportage from Jennings and was pleasantly surprised at the speed and efficiency of the service from day one to handover This was an unusual deal as it involved tying in a house relocation from another area of the country. Change of address and bank/financial transactions are not ecstatic with address changes etc This seemed transparent to Jennings and it was the smoothest purchase ever Every member of staff appeared geared towards customer satisfaction and it shone through right up to handover Thank you all for your help and courtesy Peter PS. CARLING don't do Car Dealerships; but if they did, this would be it....”

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(Jennings Kia Stockton) - Posted 6 years ago

“Good selection of cars and very helpful advisor. Wouldn't mind more smile from the receptionist but our advisor found us very good car and promptly replied to our multiple questions and sorted basically everything for us.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“This is the second time that I’ve bought a car from Jennings, and I must say, the y made it all so very easy from beginning to end. Communication was excellent, the sales staff were exceptionally helpful, and I love the car. What’s more to say? Well done Jennings!”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“James was very good. His polite manner obviously works with customers. He is not pushy and everything with the purchase of our new car went according to plan.”

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(Jennings Kia Stockton) - Posted 6 years ago

“I have always purchased my Ford Motor from Jennings through Motability from the very first year, many years have now passed. Mainly because of the continuity of this specialised field and especially as I have always dealt with Paul Peligrino who is extremely knowledgable and helpful, It is a pleasure visiting the showroom and meeting Paul again.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Dealt with Ian Phillips, who worked tirelessly to find me the car I desired. Ian was a true Gentleman, very thorough from choosing and finding the correct vehicle, all the way through the sales process to the handover at the end. This is the second Ford that I have purchased from Jennings and have been delighted with the overall service. Great experience from sales people who listen to their customers. Try them, you won’t be disappointed.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent”

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(Jennings Ford Stockton) - Posted 6 years ago

“I thought the service I got From all your staff from start to finish was excellent and couldn’t recommend you highly enough thanks very much Mr Egan Leeds”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Very helpful and got the car I wanted always been kept up to date with everything very smooth buy and would recommend buying from Jennings and staff were really helpful”

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(Jennings Kia Sunderland) - Posted 6 years ago

“We recently purchased a car through Jennings at South Shields. From start to finish, our experience was enjoyable and refreshing! All our needs were met and we really can not fault the service and customer care. Thanks to Gethin at South Shields!”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great experience with Jennings. Picked me up at train station and gave me the full brief on ford ranger prior to purchase. Sales call centre had a very professional gentleman dealing with my enquiry (James I think!). Would use again.”

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(Jennings Ford Commercial Gateshead) - Posted 6 years ago

“Bought a car from South Shields Garage and was looked after by Gethin. The whole process was really good and professional. No pressure just people talking and both being happy at the outcome. 👍🏻”

Jennings Motor Group 5 star review on 12th September 2018

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“My experience of purchasing a used Ford Ranger from Jennings was easy and totally stress free. Mathew Abson, the sales executive, was friendly and professional, he constantly kept me up to date by phone and E-mail through the process, which was especially important and reassuring as it was a sale from distance. From my intial enquiry right up to and including delivery of my new pick up I only encountered helpful friendly people and always felt my custom was valued. I know where my first port of call shall be regarding any future vehicle purchases. Thank you Jennings.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews