Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous customer service. Ian Phillips was great”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“has I live in Horncastle Lincolnshire I saw the car I wanted on there web site I contacted them and told them about my car as I live 180 miles from them I ask them a price for trade in price and they gave me a fair price for mine they had not seen my car and I had not seen the one I wanted only on the web site . they delivered it free and when it came I took it for a test drive checked it over and every thing I read about it on there site was true .I would recommend them to anybody . Thank you to the lady and gentleman that I did the deal with”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Very easy to deal with second car from this branch at South Shields”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Found the purchase of my new car to be straight forward and without any problems at all.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Have been using Jennings for around 20 years and always return because of the excellent service provided.Hope the rebranding under Lookers banner does not affect this, but with same excellent staff ,no reason why it should.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“We have bought 9 cars from Jennings over the years. We are completely satisfied with the service given and have got to know the Sales Managers of 2 branches.”

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(Jennings Ford Stockton) - Posted 6 years ago

“A really good service provided by Ford Jennings at South Shields. A special mention to the sales rep Edward McCartney, who was really helpful throughout the new purchase and the part exchange, which was a good price for me. I am really pleased with my Ford Mondeo and hopefully will have many years of trouble free running. But the Jennings warranty, that I purchased, could be useful - just in case ?? Kind regards, Bob.”

Jennings Motor Group 5 star review on 8th October 2018

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Great service salesman very professional”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Could not have asked for better service. Salesman very helpful and easy to deal with. Excellent test drive with all explained Was kept informed at every stage of the delivery process,much more than when buying from other manufacturers/garages”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Very friendly from the start. Accommodated my requirements and found the best deal for me. Guys in sales were very good.”

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(Jennings Kia Sunderland) - Posted 6 years ago

“Taylor was excellent throughout the process. He recognised that I would find it easier if my family were entertained, and showed them where the toys and TV were. He made is a cup of tea and generated couldn't have been more helpful. He sold me a car on his 4th day on a quiet day (GNR) - speaks for itself.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“This is the second car I've bought from Jennings Washington which says a lot. Very good service and exactly what I'm looking for when buying a car...good professional service alongside good quality vfm cars.”

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(Jennings Kia Washington) - Posted 6 years ago

“Staff are extremely helpful and are very pleasant to work with.”

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(Jennings Kia Washington) - Posted 6 years ago

“Gareth has been great. Very enthusiastic and positive attitude”

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(Jennings Ford Gateshead) - Posted 6 years ago

“It was great pleasure to have business with Jennings Motor Group. The seller (Paul Robinson) had all answers to my questions. He was pleasant and very helpful. All procedures went quickly and without any problems. Thank you very much.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent service, friendly staff.”

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(Jennings Ford Stockton) - Posted 6 years ago

“I recently purchased a New Focus ST-Line X from Colin at Jennings in Middlesbrough, both himself and the staff at Jennings were excellent. The vehicle was delivered to me in Essex and arrived in pristine condition, unfortunately the vehicle did arrive with a slow puncture however this was covered straight away by the dealership. Having bought vehicles from many Ford Dealers over the years the service Jennings offers was up there with the best. Overall a definite 10/10.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“As always first class service throughout hospitality perfect all staff attentive and polite Especially Marcus who I’ve dealt with in the past hope to see you all again in three years.”

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(Jennings Ford Stockton) - Posted 6 years ago

“Bradley Tye, first class service from this young man a credit to Jennings”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Everything was spot on apart from 1 minor item that was promised to be fitted and wasn’t but apart from that cant complain sales rep was spot on”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews