Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Saw the car on the internet, make model and colour we wanted. Sale person very helpful without being over bearing. He didn't try and sell me a different vehicle (I had recently looked at another car in a different franchise that stock two marques - the salesman there not only tried to get me to purchase a car £4000 more than my budget, but also a different make). The car, a Ford Focus had to be delivered from a different garage, but all dates - test drive and hand over, were met. The car was in excellent condition inside and out (it was "nearly new" with 12,000 on the clock). The part exchange was as I expected from "the book" and from other quotes we had been given. All controls, many of which were new to me, were clearly explained. The add-ons were offered but no undue pressure was applied. The whole transaction went smoothly and I am happy with my new vehicle. Minuses - we travelled from Hartlepool to the Middlesbrough garage and a cup of coffee would have been nice, we (my wife and I - both pensioners) were offered one, after dropping a hint on one visit, but it was as then late in the day and we were about to leave.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent service from start to finish.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent service from Mark in the sales team.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“The staff at Jennings Mazda are very good 5 Star”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“My first 'blind' long range deal. Just a bit concerned but all went incredibly well. Thank you to all concerned. Just hope that your new owners, Lookers, give you the scope to keep the standard up.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“I didn’t notice the rust on the passenger side wheel, when I did I phoned the salesman but was told wasn’t worth doing anything. Quite disappointed as had Inoticed it when I viewed the car, I would have asked for it to be cleaned up. The photo attached is not my wheel, mine is much worse.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“A very simple and good experience with just the right amount of help from Peter Nesbitt.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Used Jennings ford for years now first class service”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Very friendly,informative and knowledgeable staff.Our contact was Alex Marshall-Hunt”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Everything about the choosing and delivery of my new car was perfect, all the staff were very helpful.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“The best dealership that I have ever been to and I've bought cars from SG Petch and also visited Bristol Street Motors but I can honestly say Jennings seat in Middlesbrough is by far the best for customer service and friendliness. Chloe Rooney is a great saleslady and a credit to the company.”

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(Jennings SEAT Middlesbrough) - Posted 6 years ago

“Daniel Smith (Sales person) was helpful with all aspects during the purchasing process. Barry the sales manager was very attentive and made sure we were looked after.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Excellent service and Mark at South Shields was very helpful.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Everything from start to finish when purchasing our car from Jennings was simple. Edward McCartney was a pleasure to deal with, nothing was too much trouble. I couldn't rate Jennings highly enough.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“professional and efficient service”

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(Jennings Ford Stockton) - Posted 6 years ago

“Service was very good. Our salesman, Mark Taylor, was very pleasant and efficient explaining everything clearly and precisely.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“I bought a Mazda 6 from Jennings, and apart from a couple of very minor hiccups, the transaction went very smoothly indeed. Martin Downing the sales adviser was very helpful and professional without being pushy. I also had some dealings with Adam the manager, who also was very helpful and sorted the hiccups with ease. I would have no hesitation in returning to Jennings to buy another vehicle”

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(Jennings Mazda Middlesbrough) - Posted 6 years ago

“Fantastic service as usual I dealt Stuart Thorpe again, who helped me get my perfect car, would highly recommend Jennings to anyone”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“I have a service book which is stamped upto date however I do not have all the service sheets To say what was carried out on the service I did receive a sheet for a health check which was done at Sunderland. I have tried to contact trust ford Runcorn trying to chase up a service sheet for the service that they carried out but have not received a reply. Apart from this we are happy with the service we received from the sales rep Stephen Hodgson.”

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(Jennings Kia Sunderland) - Posted 6 years ago

“Very helpful and attentive but forgot to give the m, o , t . certificate to us”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews