Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the way Alan Platten made the transition of upgrading to a new car purchase seem simple and easy to understand.Throughout the process i felt relaxed and under no pressure and after putting in the order was kept upto date on the build schedule and delivery of car.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Quick and easy purchasing experience.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Excellent friendly service with people who know there stuff”

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(Jennings Ford Commercial Gateshead) - Posted 7 years ago

“The staff were so helpful in the dealership at South Shields and also the telephone sales team. They found me my beautiful Ford Ecosport with the exact specification I was looking for in a used car. Thanks guys would definately recommend you.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“politeness of the staff first class to help you in asking you which car would you like and if so there will help you with all the information you need to know then leave you to it so you can have a good look round all the cars. then you can go back to the sales with no hassle at all”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Lovely staff, not at all pushy. Very happy with the price they quoted me and thrilled with my new car. Have already recommended to friends.”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Excellent Service Brilliant Staff At Gateshead Jennings Would Highly Recommend”

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(Jennings Ford Gateshead) - Posted 7 years ago

“We still have a few issues to be sorted out,but overall ,we are happy with the car”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“There wasn’t any problems at all in buying my new car”

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(Jennings Kia Stockton) - Posted 7 years ago

“Excellent service at Middlesbrough branch, everyone had great knowledge and understanding of the cars and policies. Easy to understand the policies from my point of view and the staff were very helpful”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“Efficient friendly service. Took a car for a test drive and 9 days later I had my new car!!”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Pleasant, good communication, no pushy sales”

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(Jennings Harley Davidson Gateshead) - Posted 7 years ago

“The expertise, in-depth knowledge and patience which Mark Taylor showed in selling us our Ford Direct Mondeo were of an extremely high standard.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“First class service”

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(Jennings Ford Stockton) - Posted 7 years ago

“Very helpful in every respect, the sales team were brilliant. I am very pleased that I chose Jennings at the South Shields branch”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“sorry don't have time for this”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Normally I would have rated you higher as I have bought several cars from you in the past. However in this instance you have not lived up to your normal standards. We purchased the car and planned to pick it up 5 days later. At the time of the purchase I pointed out some scratches, some wheel curbing, the cabin was in need of a clean and the dust caps were missing. On the day of the pickup, the car had just been washed, but in reality it looked like someone had just hosed it down. In side the cabin the salesperson put down some new mats and at that time we did not notice the dust, bits of paper and dirty windows. The centre console still had sticky finger marks on it and the dust caps were still missing. What is worse I was charged £232.50 for Supagard which I think was nothing more than the bag of goods in the boot of the car. I don't think anything else was done to the car since we test drove it. On calling the showroom, I was told that I can call in for a vallet and the salesperson was on his way to deliver dust caps. The following day we went out for a drive and filled up the tank, that was when we heard knocking noise from the fuel sloshing around in tank, of course I did not know that at the time and when investigating I noticed a 5 inch gap between the rear seats and the tonneau cover. This allows someone to see into the boot. Next morning we travelled over 20 miles before the engine reached normal operating temperature, however this was stop start traffic as there are major roadworks where we live. On contacting the showroom, I was offered the opportunity to have service look at my issues, however being a member of the kuga user forum (having had a mk 1 kuga before) I read that my issues were common and that ford states that the heating up time takes longer, the gap behind the rear seats is normal and the noise from the tank only happens when the tank is full. So rather than wasting my and the service staff time I have canceled the appointment. I'm still waiting to arrange a valet as this has to be arranged by the salesperson who has been on holiday and is on a course. I do recognise that this car is 1 year old but it is being sold as a premium used car. All of my previous cars have been about the same age and they were faultless. As such, your previous service has been top notch and in this case not so good, hopefully you can take my comments on board and make the required adjustments.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Very quick service and good quality product.”

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Posted 7 years ago

“Good competitive price, fast delivery. (Car Mats)”

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Posted 7 years ago

“Quick delivery’s Reasonable prices Quality products”

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Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews