Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

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“Good Customer service”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“I found the ordeal of purchasing my new car from Jennings, at the South Shields outlet a pleasant experience. The sales person conducted himself in a professional way he explained every thing I required to know and do. I was very happy with the service he provided.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“This was my second purchase from this branch 2 years apart. Both sales were very easy and straightforward. I dealt with Marcus Windress on both occasions and his knowledge and sales approach are in my opinion first class. He advised us on the pros and cons of both finance options and totally left the decision to us, there was no pushy sales pitch. Marcus put together a very good quotation and explained everything to me as he went through the quote with me. When everything was explained I was advised to think it through and give him a call or just drop in if any more help was needed. It was such a good deal I didn't hesitate and a hand shake later the deal was done. All our questions and queries were answered professionally and confidently. I am very happy with my purchase and would certainly recommend your Stockton Branch to others. In the past two years I've found the service department very good, always keeping me informed as to what was happening whilst my vehicle was in for service. I only had the Fiesta for two years from new but I will be certainly keeping the Kuga a bit longer. See you in 4 years or so ! !”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

“They made purchasing the car I wanted very easy.”

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(Jennings Kia Washington) - Posted 6 years ago

“This is the second time I’ve used this garage and recently traded in my fiesta ST. Always find Gareth helpful and friendly. Always happy with the deal, too! Would recommend”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Very good service assistant who dealt with me was first class.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Service from start to finish was excellent with both Colin Massey and Dave Nicholson- as usual”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“A GOOD EXPERIENCE ALL ROUND.THIS IS THE 4TH CAR I HAVE PURCHASED FROM YOU AS I HAVE ALWAYS FELT THAT THE SERVICE WAS EXCEPTIONAL AND VALUE FOR MONEY. GOOD QUALITY USED CARS AT REASONABLE PRICES.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“They where very helpful and able to find the right car at a very good price”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Seemed to be waiting a long time even though we were expected. Lots of running about copying documentation and no happy, smiling faces. To top it all the vehicle log book had already been sent to DVLC in my name and we were only booked in for a test drive. Unfortunately, the car was for my wife and that entailed a long explanation to our insurance company since my wife would be the main driver and the car was registered to me. The insurance company were extremely efficient and understanding. Otherwise, it would have been a nightmare.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Excellent service as ever.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Very good communication from salesman and Kia sales manager in showroom”

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(Jennings Kia Sunderland) - Posted 6 years ago

“easy to talk to and kept informed”

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(Jennings Kia Stockton) - Posted 6 years ago

“I was very happy with the sales service, both the salesman (James Downey) and the finance manager were very helpful, friendly and polite, I would have no hesitation in buying a car from them again , in the future.”

Helpful Report

(Jennings Ford Gateshead) - Posted 6 years ago

“Excellent service from my first contact through Auto Trader until picking up the car. I have bough and sold many cars in my life and I consider that the arrangement we came to regards purchase and trade in was extremely fair and professional.”

Helpful Report

(Jennings Ford Gateshead) - Posted 6 years ago

“We enjoyed the experience buying car from Jennings ford at South Shields Gary Lancaster no pressure took the time to explain things thanks”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Mark Taylor and Sam Khan were very professional. However, couple of minor things with car. After travelling over 200 miles to purchase the car when I tried the car the windscreen level light came on. Mark offered to top it, I was on a deadline to return. After travelling halfway home the tyre pressure warning light came on. Two things I believe should have been on the pre delivery check. As I say minor points I love the car. I must say the valeting was excellent.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent service from everybody in the Sales Department.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“Professional and friendly service from Gavin in Gateshead (but we're still waiting for the spare wheel).”

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(Jennings Ford Gateshead) - Posted 6 years ago

“They are so easy to deal with with no pressure at any time.”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews