Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

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“First class service. Very happy with our new car. Will definitely use this garage again.”

Helpful Report

(Jennings Ford Stockton) - Posted 6 years ago

“Natalee Morton who we bought the car was wonderful she even came in on her holidays to hand my wife’s car over to her, she dealt with us very professional and in a very polite manner. Thanks mr &mrs penny.”

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(Jennings Kia Sunderland) - Posted 6 years ago

“I always find Jennings a very pleasant and helpful place to purchase a new car. They give me all the options without any pressure to buy. I deal with Alan Platten who is very understanding of my needs and always friendly and courteous. The fact that I still travel from Nottingham (having moved 9 years ago) to Stockton-on-Tees says it all.”

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(Jennings Ford Stockton) - Posted 6 years ago

“Pretty straightforward although I knew exactly what I wanted via previous exchanges with on-line sales agent. Test drive and overview of vehicle functions casual but thorough. Sales staff at Jennings Gateshead readily accepted and agreed on-line quote/offer.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Very helpful and knowledgable sales staff,not pushy or overpoweing. I found the purchasing system easy to follow and all involved were Professional .”

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(Jennings Ford Stockton) - Posted 6 years ago

“Such a good experience buying my first car from Jennings! The best customer service with really friendly staff, can’t fault them.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“I drove away with a completely flat tire (as it had a puncture) and no road tax because the salesman forgot. When I came to pick up the car after having the tire fixed I had to wait over 30 minutes for them to find the fuel card to give me the compensation they said would be ready to go. Overall unimpressed and it took the shine off getting a new car.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Alex is very good at explaining everything about the car. This is the third car we have purchased from Jennings ,...and are delighted with it. . Thank you Alex and Jennings”

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(Jennings Ford Gateshead) - Posted 6 years ago

“I recently purchased a Mondeo from your South Shields branch. All the staff were very helpful and understanding without being pushy or overpowering. Malcolm Mossop, the sales executive who sold me the car was excellent, new his stuff and it was a pleasure to deal with him. I would have no hesitation in recommending Jennings to friends and family and should the need arise I will be back in years to come to negotiate another vehicle. Well done to all the staff at Jennings Ford. Kind regards Malcolm Allen”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Delighted with my new car which I took ownership of just a week ago. Found all the staff I had dealings with at the Gateshead dealership very friendly and attentive. The sales executive who took care of the transaction was Gareth Watson, made the whole process very pleasant.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Service at car garages in general in today’s world tends to be underwhelming. Jennings lives up to this. I feel when I collected our car it was not checked over properly, the engine management light on the dash was illuminated & subsequently found from looking through the paperwork that the RAC inspection certificate was not fully filled in, no name, no signature, no ViN number. I had emailed customer service to complain & ask for compensation & still till now have had no contact from them even after resending the email.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“I would of liked to kept in touch with what was going on with my car .i had to ring up before he got in touch with me by email.he was polite enough.since getting my car I have realised It does not have automatic lighting I was told it did”

Helpful Report

(Jennings Ford Middlesbrough) - Posted 6 years ago

“From initial phone call, to receiving the keys, the whole buying experience has been stress free and friendly, The sales team, (Craig in particular) we found very helpful and patient with us as we weighed up the endless configurations that would best suit our needs! we would recommend them to anyone that asks us our opinion !”

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(Jennings Ford Commercial Middlesbrough) - Posted 6 years ago

“salesman very patient, good advice. Product knowledge of salesman very good. would easily recommend Jennings ford in Stockton to other people. I was served by Martin Jones , he was extremely helpful, not pushy but made sure i got what i wanted. Would definitely recommend”

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(Jennings Ford Stockton) - Posted 6 years ago

“Laurence was very courteous, knowledgeable and kept me informed throughout the process. Very easy to deal with. Thoroughly recommend,”

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(Jennings Kia Stockton) - Posted 6 years ago

“After what started as seeing a car on the Jennings Facebook page and asking a simple question ended up with me eventually driving it away... I was directed to Jennings South Shields to have a look at the car and have a test drive, the guys were top notch from the second we went through the door, paperwork was started and completed quick but was very easy to understand, everything was explained as we went along. Day of collecting the car, again the process was very comfortable, made to feel very very welcome again, all the paperwork and process for my Part-Ex was explained so i went away knowing what i needed to do with my old car, new car was prepped and ready to go, Peter even offered to show me anything i wasnt sure of before driving away. Extremely happy with the whole customer service experience, have no doubts what so ever about going back or even recommending anyone to go there.. 10/10”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Excellent Service from Greg when purchasing our new vehicle.”

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(Jennings Ford Commercial Gateshead) - Posted 6 years ago

“Professional service, excellent customer service giving an overall excellent customer experience. Thanks Paul!”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Recently collected a second hand focus estate purchased unseen as I live about 300 miles from the branch. Very helpful even picked me up from the station. Car well prepared for collection. would highly recommend thank you.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Extremely helpful sales staff and manager that go out of their way to ensure the buying process is as enjoyable and easy as possible!”

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(Jennings Ford Stockton) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews