Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the car I really wanted and everything works great on the vehicle.”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Tracy Tobin is the best sales person We have ever dealt with over a number of sales We have made from Jennings.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“The treatment i had from 🚘 Carl was out of this words nothing was to much trouble for him.All the way through he was excellent and i would like you to give him my 🙏 and thank you all.”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Good customer service”

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(Jennings Ford Stockton) - Posted 6 years ago

“James was very helpful and friendly, I was very happy with the purchase of my car.”

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(Jennings Kia Stockton) - Posted 6 years ago

“helpful friendly and knowledgeable staff”

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(Jennings Ford Middlesbrough) - Posted 6 years ago

“Awesome service. Great to deal with. Simple transaction. Superb follow up”

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(Jennings Ford Gateshead) - Posted 6 years ago

“friendly staff no hard sell”

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(Jennings Kia Washington) - Posted 6 years ago

“No problems nice and easy purchase”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“Done all correspondence vi email and telephone which was all well responded to the vehicle was how they said it was and also delivered the vehicle so didn’t have to go there all good great service”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“The transaction went very smoothly. I got what I ordered and in good time. E-mail communication was as necessary.”

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Posted 6 years ago

“Fantastic service. Both from internet sales memeber Barry Dunn. Who Found the ideal Car for me. & also from showroom memeber Gethin Jenkins for all his help. Already recommended to friends & family.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“We have bought 3 cars in the last 12 mths from Ian McClusky at South Shields and must say he is the nicest, most helpful, unpushy, genuine car salesman we have ever done business with. He is a credit to the business. We will definitely continue to buy our cars at Jennings and would recommend him to family and friends.”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“I felt i was looked after and all my questions were answered fully. I was made to feel my car sale was important to them also”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“My boyfriend bought an Audi A3 from Kieran at this dealership. From the minute we walked in we were welcomed and greeted by friendly staff. We were fully informed on everything we wanted/needed to know and we felt comfortable from the beginning. The customer service in this dealership is exceptional and it was great to be taken seriously (unlike other dealerships we have been to). Kieran was extremely helpful and more than happy to provide any information and test drives when we needed it. We were always kept informed of what to do next any concerns we had were settled (as this was my boyfriend buying his first car). The team was very approachable and down to earth, we can only thank you for all of your help and exceptional professionalism (as well a patience with all of our questions), I will be highly recommending.”

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(Jennings Kia Sunderland) - Posted 6 years ago

“Good prompt service and no pressure sales with plenty of assistance”

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(Jennings Ford Gateshead) - Posted 6 years ago

“Got to say extremely pleased with my new picanto x.line, and salesman James Mann was extremely helpful. However, due to no fault of James, the person working out the finance before I'd even seen the car to test drive, deducted £750 twice in error and I was therefore told a lower price for pcp. I agreed to the payments and test drove car... Done deal. Only to find out when I went to do paperwork a couple of days later the manager wouldn't allow the car to go for payments we'd both agreed to... As jennings had messed up. Found it extremely unfair that through no fault of mine, I was now expected to cover the extra cost for pcp after bringing me in, falling in love with the car and agreeing payments I could afford. They agreed to cover half but my payments went up considerably for me, to cover their error. For a huge company like jennings, an extra £350 for them would have been nothing but they made me pay for this. Plus was completely stung for trade in price for my old picanto... It had only done 26k and was immaculate for a 5yr old car, they gave me £3500 for it, then went and readvertised it for £5k..it sold within 2 weeks! Know dealers have to make a profit but I found that insulting considering you'd also stung me for higher payments too when that's not what was agreed when I viewed the car. Only reason I went to jennings was because sg petch are worse and my entire family have bought kia from jennings including my parents, partner and sister and I am an existing customer..but appears customer loyalty means nothing to jennings. I would highly recommend my new kia picanto but feel very let down by the management staff in jennings involved in the decision making. However going from past surveys done and emails, and also errors made by jennings in ordering the wrong colour for my partners new sportage... I won't hold my breath for any sort of apology or good will gesture as I know you never bother to respond!”

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(Jennings Kia Stockton) - Posted 6 years ago

We’re sorry to hear about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 6 years ago

“Thank you Mark and Chris for all your help you have provided over the years. Your friendly approach and the time that you give is very much appreciated and that is why we have returned to your branch time and time again. Thank you”

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(Jennings Ford Direct South Shields) - Posted 6 years ago

“5 star service each time we visited the garage, always walked away happy with our expectations set”

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(Jennings Ford Stockton) - Posted 6 years ago

“From start to finish helpful, friendly professional staff. No pressures applied just all help given as and when needed”

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(Jennings Kia Washington) - Posted 6 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews